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Bensons For Beds Reviews 

323,491
•
TrustScore 4.5 out of 5

4.7

Bedroom Furniture Store•218 Locations
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Review summary

Created with AI, based on recent reviews

Considering 25,935 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the retail store staff are exceptionally helpful, patient, and knowledgeable when guiding them through various mattress choices without applying any sales pressure. Shoppers also deeply appreciate the smooth delivery service, noting that drivers are consistently polite, prompt, and keep everyone well-informed throughout the entire fulfillment process. Though some customers found their new mattresses far too firm, reporting that they caused occasional backaches over extended periods of daily use. A few shoppers also experienced minor inconveniences regarding delivery scheduling details or unexpected extra fees for store collection services.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their extensive product knowledge and... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers highlighting prompt arrival times and... See more

Product

Customers consistently note positive experiences with product, highlighting good quality and comfort. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and respectful staff members during... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more

Company replied

Rated 5 out of 5 stars

I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more

Rated 5 out of 5 stars

Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more

Rated 5 out of 5 stars

Having bought from Bensons before and I needed a new single bed, Bensons was my obvious choice. Store was immaculate and staff knew what they were talking about. I was shown what I’d asked for and buy... See more

Company replied

Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

323K reviews

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4.7

All reviews

(323,491)

25,210 reviews in the last 12 months

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Rated 5 out of 5 stars

staff member very helpful

staff member very helpful , range of beds excellent .I bought the bed that i had seen online in the sale and waiting for delivery.He said any problems i could ring or go online.

13 August 2026
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Reply from Bensons For Beds

Thank you for your review! We're happy to hear that our staff was helpful and that you found our bed selection to be excellent. We're excited for you to receive your bed and please know that we are always here to help with any questions or concerns. Happy sleeping!

Rated 5 out of 5 stars

The staff were fantastic delivery…

The staff were fantastic delivery brilliant. The bed is lovely however the wardrobes are not worth the money.
We have spent a lot of money and not happy with the wardrobe, the glass on the wardrobe doors is flimsy I would hate to think this is in a childs room. Need to do better

8 August 2026
Rated 5 out of 5 stars

First class product and service

Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time.
Shoes off and delivered all 4 boxes to our room of choice.
Construction of bed took me and my son in law 90 mins to construct with no errors and minimal head scratching.
Bed looks first class, divan type bed with smooth operation.
First class product, service and delivery.

10 August 2026
Rated 5 out of 5 stars

Marie was very helpful and…

Marie was very helpful and knowledgeable, completely not pushy just friendly and informative. There was a good range to choose from and some good deals too, as a returning customer all my details were already on file which made everything easier once I had made my choice

9 August 2026

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