The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
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Review summary
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I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more
Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more
Having bought from Bensons before and I needed a new single bed, Bensons was my obvious choice. Store was immaculate and staff knew what they were talking about. I was shown what I’d asked for and buy... See more
Company replied
Company details
About Bensons For Beds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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4.7
Excellent
324K reviews
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Very helpful lady in the Sturry Road…
Very helpful lady in the Sturry Road Canterbury branch, nothing was to much trouble for her.
14 August 2026
Reply from Bensons For Beds
Thank you for your kind words about our team member at the Sturry Road Canterbury branch! We pride ourselves on providing exceptional customer service and are glad she was able to help. We will make sure to pass along your positive feedback.
Great bed and delivery!
14 August 2026
Reply from Bensons For Beds
Thank you for your awesome feedback! We're thrilled to hear that you love your bed and had a smooth delivery experience. Happy sleeping!
Very good experience
Very good experience. Bed is beautiful with functional storage and mattress is very comfortable.
14 August 2026
Great Experience
Went in looking for a new bed for our new house and the sales associate/manager Declan was amazing! He showed us the new sleep technology, helped us set it up and showed us all the beds with ease. He gave us the best deal and i am so happy with what we picked out.
11 August 2026
Not very good i asked for firm got a…
Not very good i asked for soft bed got a brick will be sending back after 5 days
14 August 2026
Reply from Bensons For Beds
We're sorry the mattress wasn't what you expected. We understand that comfort is very personal. We do offer the comfort exchange and I am glad to hear you will be taking advantage of this to choose an alternative mattress. We appreciate your feedback and will review your comments internally.
Thank you for your review - Lauryn at Customer Care
Great service
14 August 2026
Reply from Bensons For Beds
We're so pleased to hear that your order confirmation was speedy and that you were happy with your delivery date. Thank you for your positive feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Bicester—great service
Bicester—great service, and the product explanations were detailed and easy to understand!
11 August 2026
The lady who served me in the store was…
The lady who served me in the store was very helpful, friendly and pleasant.
11 August 2026
Reply from Bensons For Beds
Thank you for sharing your positive experience with us! Our team takes great pride in providing excellent customer service and we're glad to hear that you had a helpful and pleasant experience with Jan. We hope to see you again soon. ☺️ #CustomerSatisfaction #FriendlyService
Dunlopilow Listened to my complaint of pillow…
Listened to my complaint of pillow being faulty and when i retuned was very understanding and polite
14 August 2026
Reply from Bensons For Beds
We are so glad we were able to resolve the issue with your pillow and appreciate your positive feedback! Thank you for choosing our business.
I believe I met a lovely lady called…
I believe I met a lovely lady called Ruby in store. I had already seen the bed frame online. She was very helpful, answered all my questions and also gave me a delayed delivery slot, as the bedroom isn't finished.
14 August 2026
good experience
Very good experience from start to finish. Staff very professional and knowledgeable. Would recommend.
3 June 2026
The sales person was exceptionally…
The sales person was exceptionally polite and helpful. Thank you.
30 July 2026
Reply from Bensons For Beds
Thank you for your kind words! We're thrilled to hear that our salesperson provided exceptional service. We always strive to deliver the best customer experience possible. Thanks for choosing us! Please don't forget to complete your Bensons Survey if you enjoyed the service you were provided by our member of staff - the survey was sent within a couple days of your purchase❤️
Ordered a double bed with a mattress…
Ordered a double bed with a mattress for my 96 year old Mother in Law. The Website was informative and shows good discounts. I'm not sure if the Discounts are staged just to get a sale. I think all stores meddle with the sale pitch. We got a delivery date straight away. We are waiting now, so I can't do a quality memo.
13 August 2026
Unprompted review
Reply from Bensons For Beds
We're pleased to hear you found our website informative and that you were able to arrange a delivery date so quickly for your mother-in-law's bed. We hope the quality meets your expectations when it arrives!
Thank you for your positive review - Lauryn at Customer Care 💜
Great experience in store
Great experience in store. We visited with view to purchase, but we found a mattress and bed to suit our needs at our first visit. Rose was incredibly helpful, no pressure. After we were given advice on mattresses and tried a few out until we found the perfect one, we browsed the store to choose a bed without a salesperson hovering over us!
10 August 2026
Unprompted review
I had great customer service and would…
I had great customer service and would highly recommend, your sales lady Tina was very helpful and made me feel very special so well done Benson for beds
10 August 2026
George was helpful and patience gave us…
George was helpful and patience gave us his advice and let me make the decisions. There was no rush. He gave good advice all road.
10 August 2026
Excellent customer service highly recommended
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything and answered any questions we had. The beds we were thinking about only came with specific mattresses so he asked if we'd like to try the sleeppro (body mapping sleep assessment) sk glad we did as it showed us what mattresses were best for our needs. Once again Craig showed us each mattresses (some more expensive than others) but again wasn't pushy and answered our questions. We eventually decided one the first choice mattresses (iGel firm mattress) we then chose a base, headboard + pillows and best of all spent less than we expected. Delivery was within two weeks......Excellent customer service from the staff and Delivery team.
We highly recommend Bensons for Beds...... very happy with our new bed.
30 July 2026
Linda extremely helpful and very polite.
10 August 2026
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