Bensons For Beds Reviews 

Great experience. Richard was attentive and knowledgeable and did not rush us. We had to subsequently make changes to order (not the store's fault) which they dealt with quickly and with good humour.

Lovely beds to choose from, different options available on bed style, good choice of colours. Ordering and delivery process was great, delivery guys were friendly and efficient, paid for the recycling of old bed frame, really easy and worth the money.

Knowledgeable staff, polite, not pushy, great choice,well priced , wonderful experience.

Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked.
We asked various questions to salesman Gary who was polite and knowledgeable.
Are new bed was delivered the following week on the day and time as advised by helpful and courtesy team.

Friendly, patient sales person. Very informative but not pushy. Made us aware of all their services and explained everything in a clear and easy manner.

Great service,definitely recommend bensons.even put the bed where it needed to go

Prompt, friendly and polite delivery service

Very disappointed with Bensons and their advice, fed up seeing my partner wake up in pain every morning due to a very poor mattress recommendation. We originally purchased a Sealy mattress as my partner has back issues (5 worn discs) the problem is Bensons offer a very short trial period compared to others, and we found the Sealy appearing to be hard, speaking with Nick at the Brighton branch we felt we had no choice but to change, and he recommended a Tempur in medium as being the answer to our problems, the delivery was around 5 weeks, cost us more money as well as a mess up with finance and us having to take out a 2nd policy. And this is where the short trial period really shows it's not long enough, by the time the Tempur arrived, the Sealy mattress had begun to bed in and my partner was more comfortable, we felt we had no choice and the swop happened. Absolute disaster! The Tempur is too soft! My partner sinks, cannot turn over, wakes in pain pretty much every morning, cannot have a lie in as so uncomfortable. We rang the store and customer services at the time to complain ref the poor advice and were told sorry, nothing can be done as you have already swopped. So here we are, stuck with a £2000 plus Tempur mattress, finance, no way of changing. Bensons are happy they have their money, regardless of the fact a staff member is obviously completely inexperienced in giving advice for bad back sufferers.
Shocking company, I wish we had never used them and feel sorry for my partner, as there is nothing I can do to help him and feel helpless watching him every morning in pain. We can't afford another mattress or more finance, and why should we complete disaster!

Online purchase was easy to do and quick. I would have liked to be able to pick a delivery date though.

We visited on Monday 10th August 2026 and were greeted by Rinsha. She was excellent. Her product knowledge was brilliant and although she couldn’t provide us with the bed base we had originally decided on on line , due to there not being any in the size we wanted, she offered alternatives and we found a suitable replacement. The next day I needed to change a couple of bits on the order and again she was very professional and sorted it all out with ease. Overall a great experience. Thank you Rinsha.

Great communication and very efficient and courteous delivery

Welcoming and professional staff. Not pushy but helpful, knowledgeable and able to answer questions about their products. Nothing was too much trouble. Norwich branch should be proud of their staff.
Our delivery service was excellent, on time and the bed was assembled quickly and efficiently. The delivery man noticed that the wrong size duvet had been delivered so he took it back and said he’d get it changed. That was on the Friday, we had our replacement one delivered Monday morning. Cannot ask for more than that!
All in all, if you want good service and a lovely quality bed, I can recommend this company.

Respected property.and polite .

Joanne helped me with everything and answered all my questions even ones I didn't think to ask lol lovely lady lovely easy going atmosphere would recommend to anyone needed advice or looking for a bargain.

Craig was most helpful, couldn’t ask for a better customer service.

Everything was excellent
Rob your salesman & delivery team.

All the people like staff, delivery service they are very helpful .

Professional and quick, very happy with everything

Getting the job done hassle free from start to finish

Great service, very efficient and helpful.