Bensons For Beds Reviews 

323,235
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 25,935 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the retail store staff are exceptionally helpful, patient, and knowledgeable when guiding them through various mattress choices without applying any sales pressure. Shoppers also deeply appreciate the smooth delivery service, noting that drivers are consistently polite, prompt, and keep everyone well-informed throughout the entire fulfillment process. Though some customers found their new mattresses far too firm, reporting that they caused occasional backaches over extended periods of daily use. A few shoppers also experienced minor inconveniences regarding delivery scheduling details or unexpected extra fees for store collection services.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their extensive product knowledge and... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers highlighting prompt arrival times and... See more

Product

Customers consistently note positive experiences with product, highlighting good quality and comfort. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and respectful staff members during... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more

Company replied

Rated 5 out of 5 stars

I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more

Rated 5 out of 5 stars

Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more

Rated 5 out of 5 stars

Having bought from Bensons before and I needed a new single bed, Bensons was my obvious choice. Store was immaculate and staff knew what they were talking about. I was shown what I’d asked for and buy... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

323K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(323,235)

24,950 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and very happy customers

The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the Bensons 40 night guarantee and we were able to change/upgrade to wonderfully comfortable mattresses (Sealy Orwell).

Delivery was great and we were kept informed between order and delivery. The delivery team unwrapped and removed all packaging.

9 August 2026
Rated 5 out of 5 stars

First class service

I bought a mattress from the Aintree store. I knew which brand I wanted. There was absolutely no pressure from staff and I was helped to make a decision on what degree of firmness suited me best. Customer service throughout the selection and buying process was first class and everything was explained clearly.

11 August 2026
Rated 5 out of 5 stars

Rise & recline bed with Tempura mattress

Very helpful staff by helping my elderly mom find the right rise & recline bed. It did take 6 weeks but it was explained to us before hand.
There were issues on delivery delivery drivers couldn’t be bothered to try to get bed upstairs. But 2nd delivery my husband was there & it was all sorted. The mattress was a tempura & it was delivered 1st time. The service from Bensons was outstanding & recommended

24 July 2026
Rated 5 out of 5 stars

Ordered a new spare bed online

Ordered a new spare bed online. Delivery was exactly as planned, the bed easy to unpack and assemble and seems comfortable although yet to be tested by guests. The frame seems sturdy and the looks good in the room.

10 August 2026
Rated 5 out of 5 stars

Shopping made easy

From entering the store to leaving we were made to feel very welcome. The staff are very helpful and funny, we love bit of banter whilst shopping. The boys answered all our questions with professionalism. Thank you for the lovely cup of coffee ☕️

11 August 2026
Rated 5 out of 5 stars

Best nights sleep

We have had our new bed for a few days now. Mammoth mattress and Divan. We have had the best nights sleep for months. From walking into the show room to accepting delivery, every part of our purchase has been perfection. Would not buy a bed from anyone else but Bensons. Thank you for everything.

10 August 2026
Rated 5 out of 5 stars

Rest Easy

From the very moment we stepped into the Benson For Beds store to the day of delivery the staff were so attentive and considerate. In particular Paula in the Newtownabbey store was aceptional with her advice.

16 July 2026
Rated 4 out of 5 stars

The service in the store was impeccable…

The service in the store was impeccable and so was the delivery service, helpful staff and kind people.

6 August 2026
Bensons For Beds logo

Reply from Bensons For Beds

We're so pleased to hear that both our in-store service and delivery service were impeccable. It's wonderful that you found our staff helpful and kind. Thank you for your lovely feedback!

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Love my new bed

I was looking for a new bed & came across Benson for beds when a family relative had bought 1 & lasted long time so I went onto the website & scrolled a lot lol before I found the 1 I loved & the customer service team had kept me updated from day 1 , the drivers were really friendly, courteous & had phoned to let me know when they'd be arriving. It was easy to assemble it either 1- 2 person needed . Everything was very well packaged & everything was there even a screwdriver which was very handy as I didn't have many. I have passed Benson for beds to all my friends & family & il be ordering another bed from them again in future. Thank you so much Benson for beds your the best & great value in prices too.

28 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look