Automotive Touchup Reviews 

265
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the ordering website extremely easy to use and deeply appreciate the precise color matching provided for older vehicles. People often mention that the ordering process is very straightforward, shipments arrive nicely packaged, and the provided materials make independent repairs completely successful. Some reviewers were not happy with extended shipping delays, long wait times, and difficulties getting timely customer support responses when issues arose. Others additionally noted that certain custom mixed paint batches failed to match original factory colors properly, leaving buyers frustrated when refund requests were denied.

What people talk about most

Product

Clients share ambiguous opinions on product performance and quality. While many repeat customers highlight... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Order

Reviewers mention ambiguous feedback about order processes, reflecting a wide range of customer experiences.... See more

Delivery service

Users describe ambiguous interactions with delivery_service, expressing a wide range of differing... See more

Response time

Customers consistently note frustration with response times, highlighting long delays and unanswered emails... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Availability of matching paint makes it possible to keep vehicles longer. Impossible to do this locally.

Rated 4 out of 5 stars

Ordering process easy, shipping efficient, happy with the products. Color was a shade darker than car color.

Rated 5 out of 5 stars

First time I bought from Automotive was during covid, took some time, I get that, no issues. 2nd time just a month ago, ordered and 2days I got a shipping update, and it was a lot of paint. Got the pa... See more

Rated 5 out of 5 stars

I liked working with the Automotive Touchup Customer Service as they were friendly and helped me estimate how much spray can paint, I would need to touch up my Rav4: from the primer, base coat and cle... See more


Company details

  1. Paint Store

Written by the company

Automotivetouchup.com offers touch up paint for any car made per order. We offer touch up bottles, pens, and aerosol spray cans to make your ride look new again.


Contact info

3.5

Average

TrustScore 3.5 out of 5

265 reviews

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No recent history of asking for reviews

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3.5

All reviews

(265)

83 reviews in the last 12 months

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Rated 3 out of 5 stars

Not even close

I bought a silver paint for a Smart (Mercedes Benz). The nozzle sputter, too bad I can upload photos.
The paint match, after I gave 4 coats, in other words, it is tottaly deluted. Not good for touch up, neither for normal paint. Two small pieces, about 3.5 sq ft and I used more than a half the can. Still, I have to sand to remove the sputters.
I called but, oh surprise! Nobody answer the call. Let's wait to the call back and keep you posted.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Online ordering was easy

Online ordering was easy, available product options are perfectly laid out to understand what I need to order, once ordered the communication was great and was delivered on time. They also send additional items I needed that I didn’t see available to buy to complete my project.

23 December 2024
Unprompted review
Rated 1 out of 5 stars

Waited over 2 weeks for product that…

Waited over 2 weeks for product that had not arrived so I called and was told the order would ship out in a few days. Absolutely ridiculous that a small touch up Brush would take 3 weeks just to leave their facility! So we ended up selling the car with scratch’s as we couldn’t wait any longer.

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Inefficient and SLOW!

I've ordered paint from here previously, no problem. This time I saw there was a delay, so I ordered paint from eBay. I got it within a week. I then ordered a second can and got it before I received the paint from this company. I won't be ordering paint from this company anymore.

3 December 2024
Unprompted review
Rated 3 out of 5 stars

Good experience, not great.

Color match for an 18 year old vehicle is spot-on. I've been using ATU for over 15 years. This time I've experience several troublesome issues. First, my spray can sputtered, then blotchy paint came out. This happened at least 5 times during my use. Secondly, the spray nozzle had so much resistance that it became very difficult to complete the job professionally. It almost seemed that the nozzle was bottomed-out at the valve.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

10 years and going

I've been using AutomotiveTouchup products for over ten years for my various motorcycle projects and auto touchups. Never a disappointment. If you care about the end result, don't buy the other paint products from the auto parts store, their colors might be close enough, but the quality of the paint is not.
Additionally, follow the instructions provided on how to use their products and don't forget the face mask...they have those too.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

I have been buying from them for quite…

I have been buying from them for quite a while. When i got the spray can, I couldn't get 1 drop out of the can. I was expecting a big fight. i called customer service. Yes they actually had a customer service number with a human being who spoke English. She promptly sent me out another can. I had no issues this time. Great company right there.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

I will rely on Automotive Touchup for paint for my other vehicle.

My delivery was delayed by a hurricane that hit New Orleans, but Automotive Touchup could hardly be blamed for that, although I wonder if they could have sent out a blast email advising customers to expect weather delays. Otherwise, the experience was great and the products received met or exceeded expectations. I will use Automotive Touchup to order paint for my other vehicle.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Match

I have used Automotive Touchup three times. Each time the color was a perfect match. The quantity was sufficient to complete the job.

15 October 2024
Unprompted review

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