Automotive Touchup Reviews 

265
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the ordering website extremely easy to use and deeply appreciate the precise color matching provided for older vehicles. People often mention that the ordering process is very straightforward, shipments arrive nicely packaged, and the provided materials make independent repairs completely successful. Some reviewers were not happy with extended shipping delays, long wait times, and difficulties getting timely customer support responses when issues arose. Others additionally noted that certain custom mixed paint batches failed to match original factory colors properly, leaving buyers frustrated when refund requests were denied.

What people talk about most

Product

Clients share ambiguous opinions on product performance and quality. While many repeat customers highlight... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Order

Reviewers mention ambiguous feedback about order processes, reflecting a wide range of customer experiences.... See more

Delivery service

Users describe ambiguous interactions with delivery_service, expressing a wide range of differing... See more

Response time

Customers consistently note frustration with response times, highlighting long delays and unanswered emails... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Availability of matching paint makes it possible to keep vehicles longer. Impossible to do this locally.

Rated 4 out of 5 stars

Ordering process easy, shipping efficient, happy with the products. Color was a shade darker than car color.

Rated 5 out of 5 stars

First time I bought from Automotive was during covid, took some time, I get that, no issues. 2nd time just a month ago, ordered and 2days I got a shipping update, and it was a lot of paint. Got the pa... See more

Rated 5 out of 5 stars

I liked working with the Automotive Touchup Customer Service as they were friendly and helped me estimate how much spray can paint, I would need to touch up my Rav4: from the primer, base coat and cle... See more


Company details

  1. Paint Store

Written by the company

Automotivetouchup.com offers touch up paint for any car made per order. We offer touch up bottles, pens, and aerosol spray cans to make your ride look new again.


Contact info

3.5

Average

TrustScore 3.5 out of 5

265 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.5

All reviews

(265)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Great auto touch up paint!

I’ve ordered small bottles of auto touch up paint several times from Automotive Touchup. The color match has always been perfect and their paints are easy to apply and they have good shelf life. I can highly recommend them!

11 April 2025
Unprompted review
Rated 4 out of 5 stars

Match is Perfect

The match looks perfect on my test pieces. The aerosol cans were a breeze. Only problem is that I cannot complete the process on the vehicle, as we cannot put it in the garage. It will have to stay under cover until the weather clears and warms up for the actual job. That is the only reason that I did not give it 5 stars. It isn't over until the paint hits car.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Color Match? Nope, Not Even Close!

It took two months for the Paint Pen & Clear Coat Pen to arrive. For the sum of $28.25, the Paint Pen is nowhere near a color match. Should be light gray, instead it's a generic dark gray. Into the trash it went!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Perfect match to fix a deer hit

I wanted a shop to paint my new hood and fenders but when they said $1600 I decided to look online for paint and came across Automotive Touchup, and though not the cheapest one online they provided much more detail on their products then others. By the time it came I had set up a booth in my garage and painted the parts myself. For around $350 I painted the hood and fenders, installed them and only I, so far, have been able to see any difference in the paint, it looks almost factory! 2016 VW Jetta Ruby Red.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

I have yet to even receive my order

I have yet to even receive my order. It's been about 5 weeks. The tracking shows it hasn't moved in nearly 2 weeks. When I contacted the company, they blamed the post office and told me it happens all the time. Why would they keep using them with such poor service?

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Ordered some half ounce touchup paint…

Ordered some half ounce touchup paint on January 9th. Didn't receive any communication from them. Reached out to customer support and was told 2 and a half to 3 weeks for half oz touchup paints. January 30th and still no paint. I painted professionally for almost 40 years. Don't understand why it would take so long? But they have my money. Very poor communication and customer service.

9 January 2025
Unprompted review
Rated 2 out of 5 stars

Very little communication and very slow…

Very little communication and very slow processing. Ordered a 1/2 oz touch up on the 19th of the month and on the 30th it still hadn't shipped. Kind of ridiculous. I should have read the other reviews as this doesn't look to be uncommon. To their credit I did get a response telling me that they are on a 3-5 week lead time. That should be disclosed during check-out which is why people are upset.

17 January 2025
Unprompted review

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