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Paintscratch, Inc. Reviews 308

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TrustScore 4.5 out of 5

4.3

Auto Parts Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the paint, noting its excellent match to original colors and its effectiveness in various applications. Many consumers highlight the exceptional service, appreciating the clear communication, helpful online resources, and the overall ease of the ordering process. The prompt delivery service is also frequently mentioned as a positive aspect of their experience. However, some customers experienced issues with their orders, including delayed shipments or receiving incorrect items. A few reviewers also noted discrepancies in color matching, particularly when ordering multiple product types for the same color, or found products to be dry or defective upon arrival.

What people talk about most

Product

Users describe positive interactions with the product, often praising its availability, ease of use, and... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the excellent color... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the fast service, easy... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight quick delivery... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast and efficient service,... See more

Based on these reviews

Rated 4 out of 5 stars

Haven't tried it but was worried when the website stated I received my product but I did not. Tried contacting customer support twice (email and phone) but no one ever replied. Received my order 3 wee... See more

Rated 4 out of 5 stars

The primer was good quality. The paint match was a little lighter than the LeMans blue exterior paint, but since it was bought for respraing the engine compartment it worked for me.

Rated 5 out of 5 stars

I ordered two cans in order to respray the entire front and rear bumper skirts cladding on my 1999 Lexus ES300. They had lots of nicks and some deep scratches that required body filling and primer. T... See more

Rated 5 out of 5 stars

Your initial shipment of the spray paint was off from my car’s factory color. Followed your instructions to return the paint card with attached photo of it against my car. I received the replacement... See more

Company details

  1. Auto Parts Store

Written by the company

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

308 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding customer support!!!

Your initial shipment of the spray paint was off from my car’s factory color. Followed your instructions to return the paint card with attached photo of it against my car. I received the replacement paint can and this is very, very close to the factory color. I am very much satisfied with the color match and I am pleasantly surprised at the amount of concern to customer service you provide. Very few companies will do the same amount of over-the-top service you provided. 👏👏👏

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Return Customer

Have ordered multiple times from you and have always been pleased with the quality of the paint and the matching of the color. Keep up the good work!

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Nice paint match

Nice paint match. Close but car has faded over 14 years.
Cost of shipping was high. A single can of paint ended up costing me about $50.00

1 April 2026
Unprompted review

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