We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
Company replied
Customer service was fantastic. Emails were responded to quickly with very helpful and detailed information. They don't leave you hanging like other companies I've dealt with in the past. They underst... See more
Company replied
Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Title: Poor After-Sales Support and Warranty Handling – Very Disappointed
Title: Poor After-Sales Support and Warranty Handling – Very Disappointed
I ordered an NVR from the ANNKE Official Store on AliExpress (Order No. 3064971926462849). After receiving the unit, I identified a fault where the NVR did not function as it should.
I contacted ANNKE support directly and was advised to raise the issue through the AliExpress platform under warranty. I followed this instruction and contacted the ANNKE Official Store via AliExpress messaging service within the permitted return period.
Unfortunately, following a lack of response by Annke — potentially compounded by the Chinese New Year holiday — no action was taken before the return window expired. As a result, the return period closed without resolution, and I am now left with a defective product that does not perform as it should.
This is particularly disappointing as I have previously purchased several ANNKE cameras and had intended to continue buying from them. However, the after-sales support experience and failure to manage the warranty process properly have significantly undermined my confidence in the brand.
I would strongly recommend that prospective buyers consider how warranty claims are handled before purchasing.
4 March 2026
Unprompted review
Reply from ANNKE
Hi Alastair, thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused. After reviewing the details of your case, it appears that the NVR itself is operating normally and the issue seems to be related to a feature that is unfortunately not supported by this particular model, which may have caused some misunderstanding about its functionality. We would also like to apologise for the delayed response during the Chinese New Year holiday period. Once our team returned from the holiday, our colleague contacted you and tried to provide a possible solution, although we understand it may not have fully met your expectations. We truly value your previous support of ANNKE products and would still very much like the opportunity to assist further. We have just sent you another email regarding your return request and kindly invite you to check your inbox when convenient so we can continue working towards a suitable resolution. Thank you again for your feedback.
Forgotten DVR password
Contacted Annke About an issue I was having, I asked 3 questions but only got answers to 1, not great, but the 1 answer I did receive was the main question that got me out of a pickle hence the 5 stars.
22 February 2026
Unprompted review
Reply from ANNKE
Hi Doug, thank you for your feedback, and we’re sorry we missed answering all of your questions. Our technical support team will reach out to you soon to provide further assistance. We appreciate your understanding and are glad the main issue was resolved!
The camers I purchased are working…
The camers I purchased are working well, very happy with the quality. My query was that i required an copy of my invoice from over a year ago. This was supplied the very next day, excellent service from the staff
24 February 2026
Unprompted review
Reply from ANNKE
Hi Tuppy ,thank you for your feedback! We’re glad to hear you’re happy with the camera quality and that our team could quickly provide your invoice. Have a nice day! 😊
Avoid if you don’t want to waste time
Ordered a Dvr and 2 bullet cameras on the 2nd of February and till today it didn’t got dispatched. Tried contacting customer support but it’s much easier to contact the aliens than annke customer support!! I DO NOT RECOMMEND buying from annke!!
22 February 2026
Unprompted review
Reply from ANNKE
Hi Noel, we sincerely apologise for the frustration and delay you experienced.
Your enquiry was received during the Chinese New Year holiday period, which unfortunately affected our response time. We completely understand how disappointing this must have been.
Our support team has now been in contact with you and is actively assisting with your order. Once the pending arrangement discussed via email is completed, we will prioritise shipping your order as soon as possible.
If you need any further assistance, please feel free to reach out — we are always happy to help.
Answered my questions quickly
I had questions about other compatible products. They answered my questions...though not instantly, they did within a few business days, which is very acceptable.
18 February 2026
Unprompted review
Reply from ANNKE
Hi David, thank you for your feedback! We’re glad our team could answer your compatibility questions and appreciate your understanding regarding the response time. Have a wonderful day! 😊
Headline: Dangerous Product & Deceptive Seller - Burned 2 HDDs
I bought an Annke NVR from the "ANNKE Official Store" on AliExpress, and it failed within 4 months. Even worse, the defective unit burned two of my brand-new Hard Drives (HDDs). It is a serious hardware hazard.
The seller's support was a joke. They first offered a mocking $5 refund, then promised a new replacement unit that they never sent. They are simply stalling to avoid responsibility.
I have all the chat logs and evidence of the damage. Avoid this store at all costs. They sell dangerous hardware and do not stand behind their promises.
3057938206850828
8 November 2025
Unprompted review
Reply from ANNKE
Hi Herobrine, we sincerely apologize for the frustration and inconvenience caused by your experience.
We take product safety and customer support very seriously, and we truly regret the confusion during the communication process regarding the replacement arrangement.
After further review, we have confirmed that a free replacement NVR will be provided to you. Our support team will prioritise your case and follow up directly to ensure the replacement is arranged smoothly.
Please rest assured that we are committed to resolving this matter responsibly and providing proper assistance. If you have any further questions, you are always welcome to contact us — we remain here to help.
The support team are the best I’ve had.
The support team are the best I’ve had.
When I give them a problem,(even if I cause it) there on it and solve it quickly.
Thanks to the Annke team.
15 February 2026
Unprompted review
Reply from ANNKE
Hi Eddie, thank you so much for your kind words! We’re glad our support team could quickly help resolve your issue. Your appreciation means a lot to us—have a great day! 😊
Competent peole workig in the support…
Competent peole workig in the support which answer your questions in a short time and in a clear language. the answer is useful and there are no additional questions necessary.
9 February 2026
Unprompted review
Reply from ANNKE
Hi Stefan, thank you for your kind feedback! We’re glad our support team could provide clear, useful answers in a timely manner. Wishing you a great day! 😊
Clear solutions that worked.
10 February 2026
Unprompted review
Reply from ANNKE
Hi Dale,thank you for your feedback! We’re glad the solutions were clear and worked well for you. Have a great day! 😊
Very fast and good technical support
13 February 2026
Unprompted review
Reply from ANNKE
Hi Paolo, thank you for your great review. We’re very happy to hear that you’re satisfied with our technical support. If you ever need help again, we’re always here for you.
Excellent customer service with fast…
Excellent customer service with fast shipping. They pay close attention to special requests, provide prompt feedback, and offer products with outstanding performance at a great price point.
10 February 2026
Unprompted review
Reply from ANNKE
Hi Hervin, thank you so much for your great feedback. We’re really glad you’re happy with our service and the product. We truly appreciate your support and look forward to serving you again in the future.
During the TeamViewer remote support…
During the TeamViewer remote support Ava was excellent and provided all necessary help. All issues were solved and a excellent level of understanding and knowledge was shown.
10 February 2026
Unprompted review
Reply from ANNKE
Hi Robert, thank you for your kind words! We're glad to hear that Ava was able to assist you effectively and resolve all the issues. We truly appreciate your feedback and are happy to know that you had a great experience with our support team. If you need anything else, feel free to reach out!
The issue with my security camera was…needed reset after going offline 3 months ago
The issue with my security camera was resolved quickly and professionally and in an excellent time frame, the Annke consultants were very knowledgeable with there products
10 February 2026
Unprompted review
Reply from ANNKE
Hi Paul, thank you for your positive feedback! We're so glad to hear that your issue was resolved quickly and professionally. It's great to know that our consultants provided you with the knowledge you needed. If you have any further questions or need assistance, don't hesitate to reach out!
Had an issue with installation Annke…
Had an issue with installation Annke we're fast to respond to my issues. Great job guys!
6 February 2026
Unprompted review
Reply from ANNKE
Hi Truman, thank you for your feedback. We’re glad to hear that our team could respond quickly and help you with the installation. If you need any further assistance, please feel free to reach out anytime.
Not yet customer but very helpful support
Before I buy some products I contacted the support several times. They have very fast response times, gave good information and are very helpful.
This contact have made me choose for this company. Bought several camera's for good price/quality, fast delivery.
5 February 2026
Unprompted review
Reply from ANNKE
Hi Edgar, thank you so much for sharing your experience with us. We’re really happy to hear that our support helped you make your decision and that you’re satisfied with the products, pricing, and delivery. If you ever need any assistance in the future, we’ll be glad to help.
Very helpfull support given by Annke
Very helpfull support given by Annke. Several communications where needed but always with correct information and help. The issue was solved at the end and it was even possible to make a video call if needed to look for a solution.
3 February 2026
Unprompted review
Reply from ANNKE
Hi Ruben, thank you for taking the time to share your experience. We’re glad to hear that our team could support you throughout the process and that the issue was resolved in the end. Your patience and trust mean a lot to us, and we’re always here if you need any help in the future.
Every time get the answers
5 February 2026
Unprompted review
Reply from ANNKE
Hi Claude, thank you for your review! We’re glad we’re always able to provide the answers you need. Have a wonderful day! 😊
Customer Service was awesome
Customer Service was awesome they made it really easy for me to fix my recording thank you
30 January 2026
Unprompted review
Reply from ANNKE
Hi MrJdawg,thank you for your kind feedback! We’re glad our customer service team could make it easy for you to fix the recording. Have a great day! 😊
professionalism!
Immediate, very polite and quick solution to an issue I had, amazing organization and professionalism!
4 February 2026
Unprompted review
Reply from ANNKE
Hi Anastasios ,thank you so much for your kind words! We’re thrilled to hear that our team provided an immediate, polite, and professional solution. Your feedback truly means a lot to us—have a wonderful day! 😊
The lady called AVA was great
The lady called AVA was great, she answered all my questions, features, specs, tech and gave great assurity to me that this companys products are fit for purpose and simple and easy to install
3 February 2026
Unprompted review
Reply from ANNKE
Hi Graeme ,thank you for sharing your experience! We’re delighted to hear that Ava was able to answer all your questions and provide clear, reassuring guidance. We truly appreciate your trust and wish you a great day! 😊
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