ANNKE Reviews 

Jane was very kind and helpful.
She gave us step by step instructions.
1. Helped us connecting through video call.
2. Explained we have either Pattern password or Admin
password options
3. Helped downloading the software into the computer.
4. Helped in configuration setup using the software.

Prompt response

I've been using Annke products for 10 years and from the beginning they have shown they are just as good as the "big brands" if not better in my opinion. No trouble contacting anyone or having a problem solved within a week

Kind, prompt, professional ..what's more to ask ..

We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned there helpline who could not have been more helpful. They talked us through the process to resolve a SADPTool issue (ie moved the ethernet cable from Lan4 to 1) and reseting our password, staying with us until we had completed the process, about 40 minutes. Could not have been more helpful. 10 out of 10

The fact that the tech was able to address my concern is what counts

Verry Helpful solfd my Problem

Having a service like Annke chat was great, you deal with a real person not a bot that is genuinely there to help you sort out the problem you have. I dealt with Laura from the chat team and she was great she was professional courteous and explained every step of the way what she was doing and why she was doing it, it was also a relief to have her remote access my home group to be able to fix the problem I had with my Annke Camera System. Definitely a service that needs to remain active to help customers resolve their problems and assist them with there products that they purchase, absolutely ecstatic with the customer service I received its not everyday you receive service like I did from Annke and all I can say is thank you so very much all the help was muchley appreciated.

my problem is solved very quickly. Thanks.

Made a mistake on ordering ankke really help me out and corrected the order to what i needed was very happy with this company and will always use them

The support was rapid and helpful to resolve the challenges

I contacted ANNKE with a problem with one of my cameras and forgot my password and needed to reset my password Echo at ANNKE gave a quick reply and helped me to reset my password now my CCTV system is working perfectly again the company is really good with there customer care I highly recommend them.

EDIT
They finally responded. Their solution was just keep rebooting the cameras! If you want remote control of the cameras away from the physical site basically do not buy these cameras because you’ll have to physically be with the cameras every 5 mins to reboot them. ABSOLUTE JOKE!

Awful! Stay well away! Customer service does not response on WhatsApp.

If you wish to play back any footage your actually store don’t even bother buying these cameras! You can never play back as the system just drops offline whenever you try and play back!
Trying to perform a simple playback is impossible and takes hours on end to try and gain a 10 second footage!!

STAY WELL AWAY!

Overall, most orders are shipped on time, and compared to one or two years ago, the delivery speed has clearly improved. This development is very positive.
However, the communication regarding unavailable ordered items is still very poor. In several cases, there has been no notification that certain items were unavailable. This lack of information creates uncertainty and makes it difficult to plan accordingly.
It would be very helpful if customers were informed promptly whenever an ordered item is unavailable. Improving communication in such situations would significantly enhance the overall service experience.

I contacted annke support team for help with my wireless NVR I received a response A lot sooner than I expected Considering the time difference The support team was Very polite they asked me a few questions And quickly supplied me with some troubleshooting ideas That were easy For me to follow and helped me to quickly resolve my issue. I thought that I needed to replace my equipment I decided to contact annke support and I'm happy that I did My equipment is now working as good as ever thanks to annke support team.

Satisfied customer,

The nitid images of the camera, even with very low ambient luminosity

The personal attention, consideration and helpfulness that Laura provided was very much appreciated. She truly knows the systems and even though I know nothing about them, she treated me as if I was very competent and was very patient with me, even though I was very frustrated at times

Great and helpful support when needing assistance with unbinding previous owner