We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
Company replied
Customer service was fantastic. Emails were responded to quickly with very helpful and detailed information. They don't leave you hanging like other companies I've dealt with in the past. They underst... See more
Company replied
Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer service was fantastic
Customer service was fantastic. Emails were responded to quickly with very helpful and detailed information. They don't leave you hanging like other companies I've dealt with in the past. They understand the importance of your peace of mind when you have equipment issues and get you up and running ASAP
2 April 2026
Unprompted review
Reply from ANNKE
Hi Ronnie,thank you so much for your kind and thoughtful feedback! 😊 We’re delighted to hear our team could provide prompt, detailed support and help get everything back up and running quickly. Your peace of mind is very important to us—wishing you a wonderful day!
I spoke to Ava today and she was very…
I spoke to Ava today and she was very helpful and professional. Thank you Ava!
10 April 2026
Unprompted review
Reply from ANNKE
Hi Flag, thank you for your kind words! 😊 We’re glad to hear Ava was helpful and professional. We’ll be sure to pass along your thanks—have a great day!
The online service agents solved my issue
The online service agents were able to identify my issue with an online order and offered an alternative solution to a delay to an out-of-stock product order that was friendly, timely and satisfactory. There was some fidgeting to go through because apparently there are issues with emails bouncing back from microsoft accounts, but it was not that much of a hassle to work around to be able to communicate back and forth. Thanks for the service
14 March 2026
Unprompted review
Reply from ANNKE
Hi Javier, thank you for your feedback and for your patience while we worked through the email communication issues. We are glad we could find a satisfactory solution for your order and that you found our service helpful. Please feel free to reach out if you need anything else.
I strongly advise against buying from…
I strongly advise against buying from Annke. I placed an order for a security system with an 8TB HDD nearly two weeks ago. After taking my money, they claimed the 8TB drive was "out of stock" and tried to push a 4TB or 6TB downgrade on me without offering a fair refund or compensation.
The worst part? The 8TB version is still listed as "In Stock" on their official website. When I pointed out this deception, they made excuses about "regional stock" and then completely stopped responding to my emails (ghosting me for 5+ days, and now ignoring my 24h ultimatum).
My order [#A43308] is still not shipped, my money is held hostage, and the support (Evelyn) is incompetent and unresponsive.
8 April 2026
Unprompted review
Reply from ANNKE
Hi Kamil, thank you for your feedback, and we sincerely apologize for the delay and the frustration this has caused. We understand how disappointing it is to experience stock issues and a lack of communication. Please be assured that our team has now replied to your email to resolve this matter. Thank you for your patience while we fix this for you.
Support person was great
8 April 2026
Unprompted review
Reply from ANNKE
Hi Ian, thank you for your review. We are glad to hear you had a great experience with our support team. Please let us know if you need any further assistance.
Customer service very good.
I received the DVR system and the 12 cameras very promptly; they were very easy to install and connect to my computer, phone, and tablet. One of the cameras had an issue with its color display at night. I contacted customer service and received very enthusiastic assistance, and the issue was resolved very quickly. Thank you, Jane and Jennie, for your help.
6 April 2026
Unprompted review
Reply from ANNKE
Hi Thang, thank you for the detailed feedback. We are glad to hear the installation went smoothly across all your devices. It is great to know that Jane and Jennie could quickly resolve the issue with your camera's night display. We will be sure to share your kind words with them. Feel free to contact us if you need any further assistance.
Thank you so much
Thank you so much, you were very kind and helped me a lot. Thank you, thank you!
6 April 2026
Unprompted review
Reply from ANNKE
Hi Muammer, thank you so much for your kind words. We are very happy to hear that we could help you out. Please do not hesitate to reach out if you need anything else in the future.
Excellent Support Work
I’ve worked in tech support for many years, though I’m retired from that part of my life now. I currently own a restaurant, and recently installed a hybrid DVR to replace my old system. I was honestly dreading making this support call because I expected it to be a long, frustrating process.
Instead, I was pleasantly surprised.
The representative resolved my issue in just a few minutes. He was professional, patient, and knew exactly what direction to point me in. There were no hardware problems — I simply couldn’t remember my login credentials and wasn’t able to fix it through the DVR interface on my own. I just needed a little push in the right direction.
Because of how smoothly this went, I won’t hesitate to call again if I run into any other issues with the system I purchased.
28 March 2026
Unprompted review
Reply from ANNKE
Hi Mike, thank you so much for sharing your experience. We truly appreciate the perspective of a fellow tech professional and are glad we could turn a potentially frustrating situation into a quick and easy fix. It is great to know you are back up and running, and we will be right here whenever you need another "push in the right direction."
The service was very good
The service was very good; I am pleased with the answers to the questions I asked.
3 April 2026
Unprompted review
Reply from ANNKE
Hi Antonio, thank you for the kind words. We are glad our team could answer your questions and provide the support you needed. Please feel free to reach out if you ever need further help.
ANNKE Replaced Non Functioning CT1FE camera
I purchased 4 CT1FE cameras on Amazon.com. 3 of the cameras functioned well but the 4th failed to function properly. Annke responded by replacing the nonfunctional camera with a new one. It is refreshing to see a company stand squarely behind its products!
1 April 2026
Unprompted review
Reply from ANNKE
Hi Mike, thank you for sharing your experience! 😊 We’re glad to hear that our team was able to promptly replace the faulty camera and make things right. Your trust means a lot to us—have a wonderful day!
I was pleasantly surprised when I came…
I was pleasantly surprised when I came across the Annke brand, at first I was nervous about paying shipping fees, but it was a no-brainer. The camera arrived quickly and in good condition, I threw away my old imou camera and started setting it up and testing it and I have to say that it is really good, although it has only been a few days, it is really a dark horse.
30 March 2026
Unprompted review
Reply from ANNKE
Hi Atrej,thank you for sharing your experience! 😊 We’re delighted to hear that the camera exceeded your expectations and arrived quickly in good condition. It’s great to know you’re enjoying it so far—thank you for giving ANNKE a try! Wishing you a wonderful day!
We have 5 Annke systems across our…
We have 5 Annke systems across our different businesses and whenever anything goes wrong with them their support is second to none. Highly reccomend
1 April 2026
Unprompted review
Reply from ANNKE
Hi Andy,thank you so much for your continued trust and support! 😊 We’re delighted to hear that our team has been able to assist you reliably across all your systems. Your recommendation truly means a lot to us—have a fantastic day! 🌟
Brilliant customer service
Brilliant customer service. Big shout out to Joy
30 March 2026
Unprompted review
Reply from ANNKE
Hi Mohammad,thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we’ll be sure to pass your shout-out to Joy. Have a wonderful day! 😊
Had an issue viewing live footage using…
Had an issue viewing live footage using my cellphone and the Annke support team resolved and corrected the issue.
20 March 2026
Unprompted review
Reply from ANNKE
Hi Ramon, thank you for your feedback! We’re glad our support team could resolve the issue and get your live view working on your phone. Have a great day! 😊
Reply from ANNKE
Hi Tim, thank you so much for your kind words. Providing a positive and supportive experience is a top priority for us, and we will be sure to share your feedback with the entire team. Thank you for choosing ANNKE.
I have been using ANNKE CCTV systems…
I have been using ANNKE CCTV systems for a few years now, and have found them to be very reliable. Any issues I may have had, which have always been down to 'operator error' have been quickly resolved by Technical Support. I am very satisfied with both the product and the company.
26 March 2026
Unprompted review
Reply from ANNKE
Hi Chris, thank you so much for your loyal support over the years. We are very happy to hear that our CCTV systems have been reliable for you and that our technical support team was able to assist you quickly whenever needed. Providing dependable products and helpful service is exactly what we aim for. Your satisfaction is a great motivation for our entire team, and we look forward to serving you for many more years to come.
Megean | Customer Service Center was…
Megean | Customer Service Center was great. It was a personal service.
24 March 2026
Unprompted review
Reply from ANNKE
Hi Adrian, thank you so much for your kind words. Providing a helpful and personalized experience is exactly what we strive for at our Customer Service Center. We will be sure to pass your feedback along to Megean and the rest of the team. Thank you for choosing ANNKE.
I would advise not to buy direct from…
I would advise not to buy direct from annke they take your money and give no clear delivery time and ignore emails when you request info
24 March 2026
Unprompted review
Reply from ANNKE
Hi, we are very sorry for the frustration this has caused. We aim to provide clear updates and timely support, and it sounds like we missed the mark in your case. We would like to look into your situation immediately. Could you please provide your order number or support ticket ID? This will help us track down your inquiry and ensure our team contacts you with a clear delivery update as soon as possible. Thank you for your patience while we fix this for you.
Awesome service
Awesome service! They fixed my camera and connection issues on the spot during the first call. Everything is working great now. Huge thanks to the team for the timely support and for getting me back up and running so fast!
20 March 2026
Unprompted review
Reply from ANNKE
Hi Suresh, thank you so much for the kind words! Providing timely and effective support is exactly what we strive for, and knowing you are back up and running makes our day. We’ll be sure to share your feedback with the rest of the team.
A great experience—thank you.
The process was easy, convenient, and without delays. Thank you.
18 March 2026
Unprompted review
Reply from ANNKE
Hi, thank you for your feedback. We are glad to hear that the entire process was easy and convenient for you without any delays. Providing a smooth experience is always our goal. Please feel free to reach out if you need any further assistance with your system.
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