ANNKE Reviews 3,380

Satisfied me everytime I've had issues with ANNKE products

Joining the chat was a bit difficult, because you need to stay focused on the white page, otherwise you have to reconnect to the chat and get in the queue again. But the experience itself it was professional and quite fast solution.

I had a couple issues, but they were resolved in a timely manner. I would recommend the products to anyone looking for security cameras

Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technical support guided me through those issues and was able to help me. Professional patient and very helpful. Would be happy to use this service again.

Annke products, and Annke support go above and beyond when it comes to quality of product and genuine concern for an outstanding customer-centric model! ⭐️⭐️⭐️⭐️⭐️

I had an issue with 1 of my 9 cameras suddenly not notifying of movement. The tech diligently worked with me on my issue until we found the problem.

Excellent support on an old system which is still working well but I had a simple issue which took months to sort out purely because of my personal circumstances,but they were super patient with me until I was ready to proceed rather than just closing the ticket . Highly recommended.

Customer service was fantastic. Emails were responded to quickly with very helpful and detailed information. They don't leave you hanging like other companies I've dealt with in the past. They understand the importance of your peace of mind when you have equipment issues and get you up and running ASAP

I spoke to Ava today and she was very helpful and professional. Thank you Ava!

The online service agents were able to identify my issue with an online order and offered an alternative solution to a delay to an out-of-stock product order that was friendly, timely and satisfactory. There was some fidgeting to go through because apparently there are issues with emails bouncing back from microsoft accounts, but it was not that much of a hassle to work around to be able to communicate back and forth. Thanks for the service

I strongly advise against buying from Annke. I placed an order for a security system with an 8TB HDD nearly two weeks ago. After taking my money, they claimed the 8TB drive was "out of stock" and tried to push a 4TB or 6TB downgrade on me without offering a fair refund or compensation.

The worst part? The 8TB version is still listed as "In Stock" on their official website. When I pointed out this deception, they made excuses about "regional stock" and then completely stopped responding to my emails (ghosting me for 5+ days, and now ignoring my 24h ultimatum).

My order [#A43308] is still not shipped, my money is held hostage, and the support (Evelyn) is incompetent and unresponsive.

I received the DVR system and the 12 cameras very promptly; they were very easy to install and connect to my computer, phone, and tablet. One of the cameras had an issue with its color display at night. I contacted customer service and received very enthusiastic assistance, and the issue was resolved very quickly. Thank you, Jane and Jennie, for your help.

The products are very dependable and if you do have a problem the service department is very helpful and immediate response. Thank you

Thank you so much, you were very kind and helped me a lot. Thank you, thank you!

I’ve worked in tech support for many years, though I’m retired from that part of my life now. I currently own a restaurant, and recently installed a hybrid DVR to replace my old system. I was honestly dreading making this support call because I expected it to be a long, frustrating process.

Instead, I was pleasantly surprised.

The representative resolved my issue in just a few minutes. He was professional, patient, and knew exactly what direction to point me in. There were no hardware problems — I simply couldn’t remember my login credentials and wasn’t able to fix it through the DVR interface on my own. I just needed a little push in the right direction.

Because of how smoothly this went, I won’t hesitate to call again if I run into any other issues with the system I purchased.

The service was very good; I am pleased with the answers to the questions I asked.

I purchased 4 CT1FE cameras on Amazon.com. 3 of the cameras functioned well but the 4th failed to function properly. Annke responded by replacing the nonfunctional camera with a new one. It is refreshing to see a company stand squarely behind its products!