The Hay Shed Reviews 

273
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how much their lovely pets adore the extensive selection of natural treats and the consistently fresh, premium-quality hay provided by the business. Many people also point out the exceptionally fast delivery service, emphasizing that heavy packages always arrive securely wrapped and in wonderful condition right on time. However, some customers also noted experiencing issues with occasional dusty batches, unexpected product inconsistencies, or split packaging that negatively impacted their experience. A few consumers also mentioned receiving suboptimal items containing mostly tiny shards and dust instead of proper leaves.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptionally fresh, green, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the hay is fresh, smells... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and prompt shipping... See more

Order

Reviewers highlight positive aspects of order, consistently praising the fast and reliable delivery process.... See more

Service

Consumers find service to be exceptionally positive, describing it as polite, prompt, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied

Rated 5 out of 5 stars

Our buns cannot get enough of The Hay Shed hay. The green wheat hay has become their all time favourite, with oat hay a close second and they’ve never eaten so much! So impressed with the quality, l... See more

Company replied


Company details

  1. Pet Store

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

273 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(273)

123 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent quick service

Excellent quick service. Last batch was a bit dusty. Box always arrives split though.

22 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave us a review - We appreciate your feedback - please, if you experience any issues with your hay or deliveries in the future can you email us so that we can put it right :-) The Hay Shed

Rated 5 out of 5 stars

My buns LOVE their hay from here

My buns LOVE their hay from here. I get them the green wheat hay and it is always great, well packaged and my bunnies are super happy. Wouldn’t buy from anywhere else now :)

17 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying their Green Wheat hay! We appreciate your lovely feedback :-) The Hay Shed

Rated 5 out of 5 stars

Fresh hay in a box simple and nutritious

The hay is the very best I have had in the uk
Great variety and it is clear that they are proud of their product and service.
Uk grown so they are as Eco as possible.
I have a rabbit boarding service and hope to set up a regular delivery and because of the variety I can tailor the hay to the rabbit and minimise pellets and give back a heathy bunny!!

17 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your boarding bunnies are enjoying their hay! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

Both my rabbits love the hay!

Both my rabbits love the hay!! Thank you xx

10 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying their hay! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

Love this company

Love this company. The quality of the hay and the topping I opt for is super generous and my rabbits love it! Shipping is fast and the whole buying experience is easy and hassle free. Highly recommend for those that want the best at a good price.

14 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying their hay & toppers! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

Being a bun mum to a large number of…

Being a bun mum to a large number of rabbits I have struggled to find a consistently good quality of hay and was recommended 'The Hay Shed' by a friend.
This hay is not the cheapest BUT there is no waste and I hate throwing money away.
My first purchase was the oat hay which was immediately devoured by the majority but not all so, this time round, I have ordered a box of each flavour, meadow, Timothy, oat and rye to see if there is a preference. At the moment it is hard to tell which they like best 🥰.
All the hay is top quality, dust free and arrives boxed. I find that 1 box will fill a wheelie bin.
The downside is that it doesn't last long. Im already on my third box and I only ordered last week!!!!!!

11 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a nice review - We're so glad to hear that your bunnies are enjoying their hay selection! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

Great Quality

Great quality hay. Well packaged and dispatched very quickly. Guinea pigs absolutely love it. Very happy to have great quality hay for them to eat.

5 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for your kind review - We're so glad to hear that your piggies are loving our hay! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

My Guinea pigs LOVE this hay

I trialled 3 different hay companies. The Hay Shed won by far because of their simple packaging (no excess), their production and company ethos and MOST importantly, my guinea pigs LOVED IT!

27 March 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We are very proud of our company ethos & are glad to hear that your piggies are enjoying our hay! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

Good delivery and good quality Timothy…

Good delivery and good quality Timothy hay. Bunnies also love the dandelion roots.

20 March 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying their dandelion roots & hay! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

My guinea pigs love this hay

My guinea pigs love this hay, it’s the best quality I’ve had from all the brands I have tried. Delivery is really quick too

3 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your piggies are happy with our hay! We appreciate the lovely feedback :-) The Hay Shed

Rated 5 out of 5 stars

Fresh, long strands

Nice hay, fresh and long strands loved by the bunnies

20 March 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your rabbits are happy with our hay! We appreciate the lovely feedback :-) The Hay Shed

Rated 1 out of 5 stars

Unreliable product and poor customer service

I’ve been a customer of hay shed for over a year with no issues. The hay from my last order was noticeably different from the previous batches and my rabbits wouldn’t eat it.

I didn’t ask for a return or refund given this is no doubt a small company dealing with a variable natural product. Instead I accepted the cost myself and disposed of 10kg of hay at considerable inconvenience, but simply emailed to ask if they had any of the previous stock available before I re-ordered. The response I received was so rude, defensive and dismissive it really surprised me.

I guess this company is fine when they have good stock (and in fairness to them they are always very swift with deliveries) but are very poor at resolving issues or accepting any liability. For this reason I can’t afford to use them again, potentially wasting another £50 and dealing with the inconvenience of disposing with huge boxes of poor quality hay.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

A good experience - thank you

Plenty of information on the website to help me select the best product. Goods arrived promptly and well packaged. Barley straw not over-compressed to fit box, and dust-free.
I’m preparing my garden for the possible return of hedgehogs after the disastrous heatwave of last year - hope they’re as impressed with this bedding product as I am.

4 March 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that you are happy with our bedding. We appreciate the lovely feedback & welcome any images of your hedgehogs enjoying the straw when they arrive :-) The Hay Shed

Rated 5 out of 5 stars

My rabbits love the green wheat hay

My rabbits love the green wheat hay! They eat noticeably more hay when it's on offer and I've even seen them, when they find a particularly good strand apparently, picking it up and running away with it so no one can steal it from them, a paranoia usually reserved for treats. It's long stranded, green and smells lovely and fresh. It's also great that part of the cost goes to supporting the rescue we adopted one of our rabbits from. Please keep producing this hay!

The Timothy hay is also good but I seem to be allergic to it, despite very low dust.

10 March 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your rabbits are happy with our hay and like to hide it from their friends! We appreciate the lovely feedback :-) The Hay Shed

Rated 5 out of 5 stars

Beautiful hay

My guinea pigs have many diffrent hays and they really love this one.
Some I buy can still be dusty my old piggies struggle with this , this hay has no dusty lovely and green .making happy pigs.

27 February 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your piggies are happy with our dust free hay. We appreciate the lovely feedback :-) The Hay Shed

Rated 5 out of 5 stars

Great quality and happy rabbit

Great quality hay and straw. My rabbit loves the Timothy and Rye hay mix and he seems alot happier and active after switching to it. Would highly recommend shopping here

5 March 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your rabbits are happy with our hay. We appreciate the lovely feedback :-) The Hay Shed

Rated 5 out of 5 stars

Excellent quality hay

Excellent quality hay, super mix and soft straw bedding. Delivery was beyond my expectations, literally arrived the next morning. I have a crowd of very happy pigs and a happy hamster. Very impressed. Thank you 🙏🏻

23 February 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that you love our lovely fresh hay, mix & bedding! We appreciate the lovely feedback :-) The Hay Shed

Rated 5 out of 5 stars

The green wheat hay is an absolute hit…

The green wheat hay is an absolute hit with all my buns. Even the vet couldn't believe it was hay. I do however have to cut the seed heads off as from past experience with rabbits (I have no idea how) but they do get lodged up the nose or the back of the throat. Its just my preference to do this though as a super paranoid bun mum. However its wonderful stuff and they love it 🙂

20 February 2026
Unprompted review
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Reply from The Hay Shed

Thank you for your lovely review of our Green Wheat Hay - we are so glad your bunnies enjoy it :-) The Hay Shed

Rated 5 out of 5 stars

The hay is always fresh

The hay is always fresh, and great quality. Delivery is amazingly quick and well packaged.

11 February 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that you love our lovely fresh hay! We appreciate the lovely feedback :-) The Hay Shed

Rated 5 out of 5 stars

Two happy bunnies

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay as a treat, and they’ve been demolishing a big pile with much enthusiasm every day. So glad I made the switch, and so glad it comes in massive boxes because we’re getting through it fast! As a side note, if you plan to buy a large quantity make sure you have suitable airtight storage to keep it fresh.

27 January 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies love our hay & toppers! We appreciate the lovely feedback :-)

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