The Hay Shed Reviews 

273
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how much their lovely pets adore the extensive selection of natural treats and the consistently fresh, premium-quality hay provided by the business. Many people also point out the exceptionally fast delivery service, emphasizing that heavy packages always arrive securely wrapped and in wonderful condition right on time. However, some customers also noted experiencing issues with occasional dusty batches, unexpected product inconsistencies, or split packaging that negatively impacted their experience. A few consumers also mentioned receiving suboptimal items containing mostly tiny shards and dust instead of proper leaves.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptionally fresh, green, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the hay is fresh, smells... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and prompt shipping... See more

Order

Reviewers highlight positive aspects of order, consistently praising the fast and reliable delivery process.... See more

Service

Consumers find service to be exceptionally positive, describing it as polite, prompt, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied

Rated 5 out of 5 stars

Our buns cannot get enough of The Hay Shed hay. The green wheat hay has become their all time favourite, with oat hay a close second and they’ve never eaten so much! So impressed with the quality, l... See more

Company replied


Company details

  1. Pet Store

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

273 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(273)

123 reviews in the last 12 months

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Rated 2 out of 5 stars

It's not always what's on the label

My six rabbits showed a real preference for rye hay this winter after being introduced to it via the local rabbit rescue where I am a Trustee and volunteer. I purchased some from another company but was sadly let down by the delivery service. I looked elsewhere and ordered some rye hay from Hay Shed. The first box arrived, the rabbits loved it, so I ordered two further boxes. The boxes were delivered over two days? The first box contained meadow hay (as identified from the seed heads) not rye hay and the rabbits have shown their agreement and have no interest in eating it. Currently I buy meadow hay for bedding by the bale (not 5kg) for £6.50 a bale, so feel I've been really ripped off. The second box does have have rye hay seed heads but is not the same quality as the hay in the first box I received. Feel sadly let down.

10 February 2026
Unprompted review
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Reply from The Hay Shed

Hi Jocelyn, We are sorry to hear that you received the wrong order. Our hay is all hand packed and naturally the odd human error does occur. We don't have any trace of you raising this with us. We are sorry you felt the need to leave us a negative review rather than reach out and allow us to rectify for you. We would have happily sent out the correct hay if you had notified us. Feel free to email us at hello@thehayshed.co.uk with your order number & we can look to replace the incorrect hay. Many thanks The Hay Shed

Rated 5 out of 5 stars

The only hay my rabbits actually get excited for!

After trying various brands, it became obvious that my rabbits only truly love the Timothy/Rye mix from The Hay Shed. The quality is consistently impressive—lovely, green, and full of the long, strong stems and seed heads that are essential for keeping their teeth healthy.
​The subscription service is incredibly user-friendly. We get 15kg delivered in three large, loose-packed boxes at a frequency that suits us, and it’s very easy to adjust if our needs change. I also highly recommend their foraging mixes; there’s a huge variety, and they arriveI in sturdy, well-sealed paper bags. Our buns are currently obsessed with the dandelion roots and hibiscus flowers. We’re definitely staying with The Hay Shed and highly recommend them to all bunny owners!

3 February 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies love our hay, forage & treats! We appreciate the lovely feedback on the quality of our hay :-)

Rated 5 out of 5 stars

Very quality hay,my rabbit and guinea…

Very quality hay,my rabbit and guinea pigs love it.

4 February 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies & piggies love our hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

Great quality Timothy and Meadow hay…

Great quality Timothy and Meadow hay packed securely and healthily in cardboard boxes. Very speedy delivery. I tend to buy very limited plain forage mix and would avoid buying anything with added carrot or fruit. Hay should be the main diet for guinea pigs

4 February 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your piggies are enjoying their timothy & meadow hay :-)

Rated 5 out of 5 stars

Great service easy and informative very…

Great service easy and informative very quick and efficient soon as I order it updated throughout and quick deliver
My bunny loves the Timothy hay amazing quality have ordered from here 4 times and now on a repeat order as it’s so great and convenient so much different mixes to chose from .

1 February 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunny loves our Timothy hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

The hay from here is excellent my…

The hay from here is excellent my bunnies and guinea pigs love this hay. So may golden pops

2 February 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies & piggies love our hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

Great quality, tasty hay

Quick delivery. Very responsive customer care team. Hay excellent quality that the bunnies adore!

29 January 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies love our hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

Premium quality hay

My 2 bunnies adore this hay. It's top quality, no dust and smells lovely. It's good value and delivery was so efficient.

25 January 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies love our dust free hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

Lovely hay!

I order all my hay from these guys, it's the only hay my rabbits really go mad for. Always promptly delivered and smells lovely and fresh every time. Thank you!

22 January 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies love our hay so much! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

"Gobsmacked"

If I was forced to use one word to describe my experience with this company, it would have to be 'gobsmacked'.
Not a particularly nice word I agree, but at the moment I can't think of a more fitting one.
The order was placed at about 9:00pm on Friday, (yes, in the evening!), and my four boxes arrived at around 3:30pm on SUNDAY. So that is about eighteen hours in total from placing the order to it arriving on my doorstep.
Of course, much credit should also be given to DPD Local, who also kept me well informed regarding the imminent delivery every step of the way.
Moving on to the contents of the boxes, the hay is mainly a lovely lush green, and our twenty rescue buns have been tucking into it within minutes of it arriving. (Pics will no doubt follow).
Well packaged, clearly stickered and stating what was in each box, (Impressive), made it clear which was which, and which box to open first.
I can't fault the company for their attention to detail, customer service or the quality of the product and the clear stickers / packaging.
I'm sure we'll be back.
Many thanks for all involved in getting this to us so quickly. We are very impressed!
Steve and Kirsty.
Binkies Rabbit Rescue, Kent.

25 January 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that all 20 of your bunnies love our hay! We appreciate such positive feedback & thank you for all that you do at your lovely rescue centre :-)

Rated 5 out of 5 stars

Our guinea pigs absolutely love this…

Our guinea pigs absolutely love this hay - would never buy anything else now, and I've tried a lot of different hay over the years!!

22 January 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your piggies love our hay & have selected it as their favourite! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

Dust be gone!

I don't know what witchcraft you use to remove the dust from the hay, but my god it's the first time in years that I can handle my piggies without sneezing!

Would recommend 10/10!

21 January 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your piggies love our dust free hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

Great shop for hay

Great shop for hay. Our rabbits love it. Great service, delivery and price, would highly recommend! Thank you!

7 January 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies love our hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

My rabbits only eat the hay from Hay…

My rabbits only eat the hay from Hay Shed. I have to keep refilling their hay rack as they eat so fast.

10 January 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies cant get enough of our hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

Excellent service and quality product

Excellent service and quality product. Fast delivery and free over a certain amount. Subscribed for regular deliveries which works seamlessly. Prices of product is cheaper than most shops and quality and selection is excellent!

8 January 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies love our hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

By far the best hay I have tried

Excellent quality hay that has improved the health of my three rabbits. One in particular had recurrent gastro issues, since The Hay Shed's daily intake of Timothy Hay and Oat Hay her digestion has been perfect and she is much more lively. All three rabbits know when I am getting the hay out and run to the shed, then rush over to where it is given to them. They love it. The boxes last for ages and are packed with premium quality hay which smells wonderful. Brilliant stuff.
Update - frustrated with the delivery service. DPD, yet again, failed to make the delivery, claiming I wasn't in to receive it. Having received the notification that they were 15 mins away I was waiting at the front of the house....they never appeared. I just got a new message from them claiming they were unable to deliver as I was not in to receive it. I don't want my hay being shoved from one van to another sitting about in the rain, I want a reliable delivery service that gets the product to me in a decent condition. If doesn't feel like this is happening. I know this isn't The Hay Shed's fault, but I think they should know about what happens once their wonderful product leaves their farm.

5 January 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such positive feedback on our Hay & we are so glad to hear it is improving your bunnies digestion. We understand your frustration with DPD and this is something we are working on with them to ensure our Hay is looked after in transit and the delivery process is reliable.

Rated 5 out of 5 stars

First time shopping with the Hay Shed…

First time shopping with the Hay Shed and was really impressed with the quality of the hay, quick delivery and customer service. My buns absolutely adore the hay - it's lovely and fresh and really good value for money. We will definitely be shopping here again.

15 December 2025
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - We're so glad to hear that your bunnies love our hay! We appreciate the lovely feedback :-)

Rated 5 out of 5 stars

I have been using The Hay Shed for…

I have been using The Hay Shed for several months now. My bunnies love it so much so, I have now subscribed monthly to their Super food forage box plus their flower power mix , peas and apple chips. I also have their Timothy hay which the buns love and wait for in anticipation for in the morning.
I've just had Timothy hay with festive sprinkles. The quality is amazing the hay is green and smells divine.

10 December 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - We're so glad to hear that your bunnies love our hay, forage & sprinkles! We appreciate the lovely feedback :-)

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