The Hay Shed Reviews 

273
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the hay is often fresh, green, and dust-free. Many pets, including rabbits and guinea pigs, enthusiastically enjoy the hay and various treats, often showing a clear preference for these products. The delivery service is frequently highlighted as super quick and prompt, with orders arriving well-packaged and securely. Customers appreciate the excellent service, finding the ordering process easy and the subscription options user-friendly. This consistent quality and reliable service contribute to the health and happiness of their pets, making it a trusted choice for many.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers consistently praising the excellent... See more

Quality

Clients share positive opinions on quality, consistently praising the freshness, scent, and overall high... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting its speed... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and speedy... See more

Service

Reviewers mention positive feedback about service, consistently praising the polite, prompt, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been ordering Hay from The Hay Shed since 2023 with very few issues. Always delivered promptly, well packed and fresh. Always a polite, prompt services. All the small animals (rabbits, guine... See more

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied


Company details

  1. Pet Store

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

273 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(273)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

I have tried lots of different hay…

I have tried lots of different hay stores and am pleased that I tried Hay Shed. I prdered the green wheatgrass with a topper. The bunnies love the topper but are not as keen on the wheat grass. I also ordered the meadow hay which they are enjoying.
Will be ordering again very soon.

24 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying our meadow hay & topper! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

The hay we received was as green and…

The hay we received was as green and lovely from the website description.
It arrived very quickly which was great as we had run out ...and our bunnies and guinea pigs dived straight in and absolutely loved it so pleased to have found The Hay Shed and will be using them again on a regular subscription very happy mum with very happy buns and guinea pigs

18 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - We're so glad to hear that your piggies & bunnies are enjoying our hay! We appreciate the feedback :-) The Hay Shed

Rated 1 out of 5 stars

First batch of hay was awesome

First batch of hay was awesome. The second, not so good; my guineas wouldn't touch it.

Would have edited the feedback if this was sorted but the seller's response is so passive aggressive, I won't be.

20 May 2026
Unprompted review
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Reply from The Hay Shed

Hi Bob, we are sorry that you were disappointed with your second order. If you had dropped us an email to let us know we would have happily looked into this for you and replaced the hay. Sorry you felt the need to leave such a negative review without giving us a chance to resolve the issue :-(

Rated 5 out of 5 stars

I'm so happy with The Hay Shed

I'm so happy with The Hay Shed. My first box was double what I ordered (!) and second box was still jam packed. The delivery is so quick. I've now subscribed and it's such good value and quality.

Our guinea pigs can't get enough of the Timothy Hay!

It's great that The Hay Shed allows you to enter a rescue charity code at checkout so that they get a commission too.

Love their treats and other products I've tried too. Highly recommend!

22 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your piggies are enjoying our hay & treats! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

I’ve been using the Hay Shed for over a…

I’ve been using the Hay Shed for over a year for my rabbits. Over the years, I’ve used countless brands of hay for numerous rabbits, and the Timothy & Green Wheat hay by The Hay Shed is a huge winner - always looks and smells fresh. My rabbits love it! The deliveries are always very fast, and pricing is always reasonable. Will not purchase from anywhere else.

12 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your rabbits enjoy their Timothy & Green Wheat hay from us! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

Speedy delivery of good quality hay

Speedy delivery of good quality hay . My rabbit loves the mixed hay and uses the box as not only to have a munch on hay but a great hideaway too

10 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunny is enjoying our hay blends & is making good use of our boxes! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

honestly absolutely amazing great price…

honestly absolutely amazing great price for perfect quality hay i will be a lifelong customer just to see my buns loving their hay

7 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying their hay! We appreciate the lovely feedback :-) The Hay Shed

Rated 5 out of 5 stars

Great customer service

Had a tiny order problem and Louisa from customer service was great and quick to resolve my issue. My bunnies love their monthly subscription of dried plantain and dandelion roots!

8 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying their plantain & dandelion roots! We appreciate the kind feedback on our customer service too :-) The Hay Shed

Rated 5 out of 5 stars

Brilliant company and quality

I bought the buffet box initially to try as I have fussy buns and my other subscription boxes weren’t the best quality. My buns loved the Timothy and oat hay the most and thankfully this was sold in mixed boxes. I bought a 10kg box on subscription and I have noticed my bunnies are loving this hay a lot more and am needing to refill sometimes twice a day with hay. Very happy with the quality and quick delivery

5 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a lovely review - It's good to hear that your bunnies are enjoying their hay so much! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

My bunnies love this

My bunnies love this. One is very fussy but he loves the green wheat hay and munches it happily.
Great delivery speed too

6 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a positive review - It's good to hear that your bunnies are enjoying their hay so much, especially the lovely Green Wheat! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

Highly recommend the hay shed

Highly recommend the hay shed. Our buns go through the green wheat hay like crazy. Great quality produce and excellent customer service

2 May 2026
Unprompted review
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Reply from The Hay Shed

It's lovely to hear how much your bunnies are enjoying their scrumptious Green Wheat hay! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

My rabbits can’t get enough of the…

My rabbits can’t get enough of the Timothy and the oat hay.

1 May 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a positive review - It's lovely to hear that your bunnies are enjoying our oat & timothy hay so much! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

I have the timothy hay delivered every…

I have the timothy hay delivered every 2 weeks, which is so convenient.

It's fresh and the buns love it. Their poop is really healthy since I changed their hay from store bought.

Thank you!

30 April 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a positive review - It's good to hear that your bunnies are enjoying their timothy hay so much & their poos are looking good ;-) We appreciate the kind feedback - The Hay Shed

Rated 5 out of 5 stars

Great for picky rabbits!

My previous rabbit always had Timothy hay from another company, but my current rabbit will only eat oat and wheat hay. The Hay Shed is one of the few companies that do these and more! I had been with the previous company for years so was nervous about moving to someone else but the hay has been really well packaged, hay is a very consistent high quality and he never turns his nose up at it, and delivery is fast as well. My rabbit loves it and it is well priced. Very easy to sort delivery dates, I just need to add more forage now. Wonderful company to buy from for picky buns! There is such a wide range of hay and it states the nutritional breakdown and what would be suitable for daily or occasional feeding, or for adult, young or sick pets to help you decide what would be best using a star system which is really easy to understand. They also do alfalfa which seems to be quite hard to find if you have a baby bun. Without you my rabbit would not be eating enough hay, so thank you! You've probably saved me a lot in vet bills!

25 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a in-depth review- It's good to hear that your bunnies are enjoying our hay so much more than their previous hay and that our website was so informative to you. Let us know how they enjoy the forage mixes :-) We appreciate the kind feedback - The Hay Shed

Rated 5 out of 5 stars

Wonderful company

Wonderful company. So much cheap dusty hay available in the shops and this hay is clearly great quality. My rabbit requires a low calcium diet so the nutritional information on the types of hay is so helpful. After an issue with my most recent delivery they promptly resent my order and my Bluebell is very grateful and she will be a life long customer.

29 April 2026
Unprompted review
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Reply from The Hay Shed

Thank you for taking the time to leave such a positive review - It's lovely to hear Bluebell is enjoying her dust free hay so much & you found the nutritional values helpful! We appreciate the kind feedback :-) The Hay Shed

Rated 5 out of 5 stars

So glad I made the switch

So glad I made the switch! Our old supplier ran out of hay, and I saw The Hay Shed recommended on a bunny page. The timothy hay is great quality, we seem to get more in the 5kg box than in the previous supplier's 5kg box (perhaps they were shortchanging us!) and it's £4 cheaper! There is absolutely no dust and there are loads of the little wheat-like bits, which my buns j'adore 🤩

29 April 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for making the switch & for taking the time to leave such a positive review - It's good to hear that your bunnies are enjoying their dust free hay so much! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

Will always recommend this company

Great experience buying from this company, great prices, amazing quality oat hay ( I have a fussy bunny) and he just loves this hay. Will always recommend this company

14 April 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for making the switch & for taking the time to leave such a positive review - It's good to hear that your bunnies are enjoying their oat hay so much, it is a lovely feast (even if we do say so ourselves)!! We appreciate the feedback :-) The Hay Shed

Rated 5 out of 5 stars

The best company supplies for my bunnies.

I have used this company a for some time now buying there hay from them which I find is the best for my bunnies fresh twice a day in a big litter tray they love sitting in it whilst eating keeps there teeth grinded down also I give them a treat now and again the root which they love and mixes which encourages them to forage a bowl of fresh water regularly changed happy bunnies what more can I say I only give the best and always read what you buy as its important for your rabbit all rabbits are different I do buy supplies also for digestion and urinary.I can’t fault this company high quality services too.

23 April 2026
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to leave such a kind review - We're so glad to hear that your bunnies are enjoying their hay & roots. We appreciate your lovely feedback :-) The Hay Shed

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