The Cool Cat Club Reviews 

981
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are crafted with exceptional quality ingredients, ensuring their cats eagerly finish every single meal without any issues. People consistently praise the exceptionally fast delivery service and find the online ordering platform extremely smooth and easy to navigate. Though some noted it occasionally took a few weeks to discover their pet's favorite recipes, consumers genuinely appreciated the incredibly responsive customer support team. Reviewers also mentioned that the generous trial packs provided a wonderful opportunity to test different options before committing to a full monthly subscription.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that even very fussy cats and older pets thoroughly... See more

Quality

Consumers find quality to be positive, highlighting competitive pricing and beautifully presented trial boxes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and straight... See more

Order

People report positive experiences with order processes that are smooth, straightforward, and highly... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with cute little touches like hand written notes and samples, brought for my fussy little girl and so far it’s a hit, tried my boy he loves all flavours so far and my dustbin cat wou... See more

Rated 5 out of 5 stars

So far so very good! The introduction box of cat food arrived very quickly, complete with a lovely personal note from Sandra - and some samples. The ordering process is straightforward, and the f... See more

Rated 5 out of 5 stars

Im totally blown away with the products and the service... im a servant to an 18 year old housecat, and spent vast amounts trying to find the right diet for her majesty. She absolutely loves all the r... See more

Rated 5 out of 5 stars

The taster pack is a great way to start you cats improved diet. Once Tony had cleaned certain bowls I knew what to order and each month he gets his favourite food and even a personal note which is ver... See more


Company details

  1. Pet Supply Store
  2. also in
  3. Pet Store

Written by the company

Premium, healthy cat food. Delivered monthly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

981 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(981)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

My cats love it and good quality food

Easy to do and set up and my cats love the food. Untamed wanted 184 a month for 3 cats to have 1 tin each a day where as these guys are 65 massive difference and the meat and whats in it is just as good! Very happy with the service and the hand written note in our first box was a lovely extra as well as free samples.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

UPDATE: Absolutely amazing company! They accommodated my delivery requests as I am disabled and can't carry the packages inside. We got two more orders in for now to test, but so far I'd say my cat liked 80% of the foods. Can't wait for them to make kibbles and other treats!!

Original review: Just received the sample package today and my cat devoured 3 different foods. I'm over the moon! The products containing at least 50% meat. First it looks expensive but if I think about how much food I've been wasting, hopefully Chucky's going to stick to these because it's also good for him. He'll still get some treats he likes occasionally 🤫 But I got so excited I already ordered the full monthly box.
I absolutely love that you can personalize the pack, foods are well packed, easy to open. I have a chronic illness that affects on my bone and was concerned about the packaging but even with the splints on my hands I've managed.
The only thing is; there is no option to add food sensitivity/allergy. And some of the fish products containing chicken. Also tracking the order is a bit difficult when they're using Amazon shipping.
I'll come back to update this review after a while. But so far we are happy

20 May 2026
Unprompted review
Rated 5 out of 5 stars

The best!

Honestly, this company is so lovely and personable. And a massive bonus is that my cats all adore the food, moreso than they did 'untamed' , which are also good, but the cool cat club is cheaper and my cats prefer it! I did both companies trials at the same time and cool cats club came out superior. Definitely give them a go, so worth every penny!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Initially ordered a taster box but someone in my building stole it ant thankfully CCC were great in sending me a replacement. Delivery was super quick and the little hand written note inside personalised for each cat is a nice touch. My cat isn't particularly fussy but there is certain types he won't have and he will just lick the jelly or gravy so we know not to order those specific ones. We've ordered a month's box and so far so good, the quality is great and it's nice being able to choose what to order and what we don't want so that way every meal he's happy.

Possibly changing the dry food to CCC too and then getting everything from here. My cat couldn't get enough of the duck dry food when we let him try a few pieces he was fighting to try and get into the box.

I look forward to my cat trying some other flavours and seeing what else this company has in store going forward.

Thank you

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I believe Cool Cat Club saved my cat's…

I believe Cool Cat Club saved my cat's life. I have a 21 year old cat who suddenly started being sick every time she ate her usual supermarket food. She was listless and started crying a lot.
The Vets, after various tests, could find nothing wrong, but her weight dropped alarmingly and she was so very sick we were discussing end of life care.
A friend suggested that older cats in particular can't stomach food with grains etc so after a lot of research I tried her on Cool Cat and the change in her was dramatic and instant.
She loves the chicken pouches which are apparently designed to resemble supermarket food in texture, but contain much more protein and less rubbish.
My cat is now 6lbs, as she is not being sick after every meal. She is back to playing out every day and her coat is shiny. She is bright, purring and talking - not crying.
The customer care at Cool Cat is second to none and Catherine not only answers emails immediately but actions them as well so I was able to change my order, payments and delivery dates several times with ease, thanks to her quick and professional response.
Paul rang to check I was happy with the service and took time to listen. He courteously answered my queries and was very interesting re the ethos etc of the Cool Cat Club.
Deliveries are actioned speedily, even when I changed things around at very short notice.
I hope this firm manages to keep the feeling of a family type service and the great healthy food they currently provide as I think they have created something very special in the market.
Obviously I am also very grateful indeed that my cat got well after moving onto their products.
Massive thanks to everyone at Cool Cat Club.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

We tried the taster box and my boys…

We tried the taster box and my boys seemed to really like everything so now we've gone for the full subscription. The variety of food is great so they don't get bored of the same thing and the hand written notes are lovely too!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great tailoring abilities

Great response times via email and very personable. Helped us put together a gwat box for our kitten Jeff, who is unfortunately going through a super fussy stage. He's enjoying the fish varieties but the heat thing about cool cat club is that you can tailor your subscription to what your cat likes and as they're tastes change you can alter the subscription box too. Our kitten loved chicken at one point but now is off of that and seems to enjoy fish more so we will be altering his box to match it. No other company has such variety and ability to tailor your box as much as cool cat club. Delivery took a few days but then again, we are on an outer island so to be expected. Gwat value for money too, they get all the health benefits minus the massive price tag.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

A massive thumbs 👍 up all round from us…

A massive thumbs 👍 up all round from us all, including our cat Branston! 🐾
My cat is 17 and has over active thyroid, he’s super picky and since he has got older we have always struggled to get him to eat enough. He absolutely wolfed down The Irresistible chicken and we were delighted.
The Team helped me with options that he might like and have really cared about Branston. He is finally eating properly again.
Thank you!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Loving the cool cat club!

Great service, really lovely hand written note with each order, you get to sample 3 free items with every order and quick delivery. My cat is absolutely loving the food. Thank you

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Recently joined the Cool cat club after…

Recently joined the Cool cat club after trying their trial box. They have amazing varieties of good quality food. The cat can not get enough of them! Also they have the best customer service. Their response is efficient and very friendly. They were so helpful with choosing the samples too. Very happy that we have joined the club. highly recommend!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great range of food

The range of food is really good so my cat won't get bored. I like being able to try samples of the food, as there are a few that he doesn't like as much and others that he loves. The card with all the types of food and flavours is really handy so I can keep a note of his likes and dislikes.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

My Cat absolutely loves it!

My Cat absolutely loves all the dishes she has tried so far. She’s a very nervous blind rescue (she was found in the road) and is a fussy eater. I have tried her on a lot of good brands and this is her favourite. She purrs and washes her paws for ages after every meal and it is a delight to see her so content.

13 April 2026
Unprompted review

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