The Cool Cat Club Reviews 

981
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are crafted with exceptional quality ingredients, ensuring their cats eagerly finish every single meal without any issues. People consistently praise the exceptionally fast delivery service and find the online ordering platform extremely smooth and easy to navigate. Though some noted it occasionally took a few weeks to discover their pet's favorite recipes, consumers genuinely appreciated the incredibly responsive customer support team. Reviewers also mentioned that the generous trial packs provided a wonderful opportunity to test different options before committing to a full monthly subscription.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that even very fussy cats and older pets thoroughly... See more

Quality

Consumers find quality to be positive, highlighting competitive pricing and beautifully presented trial boxes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and straight... See more

Order

People report positive experiences with order processes that are smooth, straightforward, and highly... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with cute little touches like hand written notes and samples, brought for my fussy little girl and so far it’s a hit, tried my boy he loves all flavours so far and my dustbin cat wou... See more

Rated 5 out of 5 stars

So far so very good! The introduction box of cat food arrived very quickly, complete with a lovely personal note from Sandra - and some samples. The ordering process is straightforward, and the f... See more

Rated 5 out of 5 stars

Im totally blown away with the products and the service... im a servant to an 18 year old housecat, and spent vast amounts trying to find the right diet for her majesty. She absolutely loves all the r... See more

Rated 5 out of 5 stars

The taster pack is a great way to start you cats improved diet. Once Tony had cleaned certain bowls I knew what to order and each month he gets his favourite food and even a personal note which is ver... See more


Company details

  1. Pet Supply Store
  2. also in
  3. Pet Store

Written by the company

Premium, healthy cat food. Delivered monthly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

981 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(981)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I now have a clean dish instead of a…

I now have a clean dish instead of a half eaten and end up throwing away Rosie is more content and no smelly poos either I would really recommend this to all cat lovers ************* it is delivered free to your door and can pick which food flavors your cat wants

20 September 2026
Unprompted review
Rated 5 out of 5 stars

Good choices and cats seem keen

Good choices and cats seem keen on the tins. Easy to change choices, pause or bring forward delivery and they use amazon to deliver not evri which is always a win in my book.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

A Brilliant Find

What a fun company for your cool cat to belong to! ☺️ Our kitten has loved this food ever since his first pouch of kitten pate, and is now proudly onto the big boys’ tins. The food comes quickly and with no fuss and always with a personalised note which gets pinned to the fridge door 😁

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, cats love it, just check tins carefully for which are complete and which are complementary, as I missed this, didnt read properly!

27 September 2026
Unprompted review
Rated 5 out of 5 stars

I’ve tried quite a few different cat…

I’ve tried quite a few different cat food products, but my cat simply can’t resist this one. She licks the bowl completely clean and doesn’t leave even a single crumb! There’s a great variety to choose from, with a really good selection of products. Good ingredients and excellent communication. Highly recommended!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

My maine coon kitten is a fussy little…

My maine coon kitten is a fussy little so&so I have tried so many samples , sachets, etc to a "sniff & turned up nose" until we tried cool cats these samples with sachets&tins & his own personalised greeting card was different. He loved the tins & sachets, so this time I bought a variety in chunks , it just literally arrived and he has woofed down 2 sachets already now fast asleep. What it is to be a cat! thank you cool cats from me & from fussy . 100% recommend

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Love the personal touch!

My cat enjoys the pouches & I think the little personalised note that is included in the parcel... to my cat not me, is such a lovely touch & always makes me smile :)

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company with cute little…

Fantastic company with cute little touches like hand written notes and samples, brought for my fussy little girl and so far it’s a hit, tried my boy he loves all flavours so far and my dustbin cat would eat pretty much anything, if my fusspot stays happy well be moving all over. Fast delivery though Amazon.

26 August 2026
Unprompted review

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