The Cool Cat Club Reviews 

982
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are crafted with exceptional quality ingredients, ensuring their cats eagerly finish every single meal without any issues. People consistently praise the exceptionally fast delivery service and find the online ordering platform extremely smooth and easy to navigate. Though some noted it occasionally took a few weeks to discover their pet's favorite recipes, consumers genuinely appreciated the incredibly responsive customer support team. Reviewers also mentioned that the generous trial packs provided a wonderful opportunity to test different options before committing to a full monthly subscription.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that even very fussy cats and older pets thoroughly... See more

Quality

Consumers find quality to be positive, highlighting competitive pricing and beautifully presented trial boxes... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and straight... See more

Order

People report positive experiences with order processes that are smooth, straightforward, and highly... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with cute little touches like hand written notes and samples, brought for my fussy little girl and so far it’s a hit, tried my boy he loves all flavours so far and my dustbin cat wou... See more

Rated 5 out of 5 stars

So far so very good! The introduction box of cat food arrived very quickly, complete with a lovely personal note from Sandra - and some samples. The ordering process is straightforward, and the f... See more

Rated 5 out of 5 stars

Im totally blown away with the products and the service... im a servant to an 18 year old housecat, and spent vast amounts trying to find the right diet for her majesty. She absolutely loves all the r... See more

Rated 5 out of 5 stars

The taster pack is a great way to start you cats improved diet. Once Tony had cleaned certain bowls I knew what to order and each month he gets his favourite food and even a personal note which is ver... See more


Company details

  1. Pet Supply Store
  2. also in
  3. Pet Store

Written by the company

Premium, healthy cat food. Delivered monthly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

982 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(982)

158 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product is very good and Casey…

The product is very good and Casey clearly likes it. It is easy to order and arrives promptly. Staff very helpful and really believes in their product.will definitely recommend this to other cat owners.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous!! 🌟

Great company, Bobo loves the food.
Had a little order mix up at the start but was sorted very quickly and I can honestly say everyone I’ve spoken to has been very helpful and friendly! Thank you 😊

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Two paws up from a fussy eater with 7 teeth

Recently moved my fussy 9 year old, (almost) toothless cat with digestive problems onto this food. It has kept him regular and so far hasnt had any issues with chomping down on the food, its been small enough for him to swallow without vomiting it back up, and he loves the fish range! The chicken and goats milk is a huge hit which is unlike him as he normally doesnt touch chicken!
I love the convenience of a subscription service and delivery, and being able to pick and chose flavours each time keeps them interested and coming back for more!
The Handwritten notes are just the cutest too!!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Love this

Love this! My cat thoroughly enjoys the food and I love that you can get three free samples per box. It’s super helpful as my cat is fussy and goes off flavours and brands after a while (usually when I’ve bulk bought something!) I also loved the little handwritten note to my cat about his food etc - just something small but the gesture is really sweet and thoughtful - another level of care and customer service. Would highly recommend.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

I have a very fussy cat…

I have a very fussy cat who will turn her nose up to anything but wiskas biscuits. I knew this wasn’t good enough for her. I researched what I could and found The Cool Cat Club. After receiving their trial box I have continued onto a full subscription. The box came with all sorts of selections and you can choose your cats favourites for your next box. Misty has chosen anything chicken! She is now enjoying a balanced and healthy diet that she loves. Works out far better and cheaper than what I was currently spending / feeding her.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Smells good enough to eat

Absolutely brilliant company and this is the first time my very fussy cat Zeus has eaten new food without any hesitation! A little more expensive than the previous brand but worth every penny. He doesn’t snack between meals and his poops aren’t half as smelly!! 😁

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Two New Cool Cat Club Members

The idea of switching my boys food felt very overwhelming when considering the nutrition, the flavours and if they would like it. The Cool Cat Club made it so easy, their website is clear and fuss free to browse the flavours and request a trial box. Pedro and Cosmo are enjoying the new flavours and altering their choices to match their personal preferences is so easy! They even have more trial samples so we dont end up with a subscription of food which they wont eat. Delivery was fast and efficient (more so then me and where I would store all their new goodies) and so far so good!

23 February 2026
Unprompted review
Rated 4 out of 5 stars

you can tell the food is high quality…

you can tell the food is high quality by looking at it -

unfortunately my 18 yr cat is very finicky and after the initial enthusiasm - his interest waned.

the pricing structure is confusing -
i do think half size sachets would be helpful for older cats - that eat little and often...

continuous research and improvement needed with additions such as pumpkin options - which i believe they are doing -

a small minimum order - to allow for longer trial period would help too

and a licky treat - which is very important for trying to get medication / natural remedies into cats with health / ageing health issues

23 February 2026
Unprompted review
Rated 4 out of 5 stars

Excellent, high protein & packaged lovely.

Just had a trial box of cat food from here, was really good.. lots of variety, the food is high protein & good for your cat. My 5 cats loved the tinned food which was chicken breast in sauce & fish in sauces however all disliked the food in pouches both the chunks & pate which just looks like regular brown cat food but obviously nutrious. I haven't subscribed as its too costly but id advised all to try & the trial box is excellent value.

20 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look