Updating my poor review of 1/26. Someone finally responded to my long overdue order. Could not explain the delay but apologized and took the entire blame. Admitted it was not in keeping with their no... See more
Company replied
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See what reviewers are saying
Purchased parts were never delivered. Contacted me 2 months later to say parts were out of stock. No communication after that. I have not received a refund, I do not know if my parts are back ordered.... See more
Company replied
After having problems with a order, Ms, hageböck reached out to me and got the problem fixed really quickly. Shipping was again really fast and uncomplicated. Definitely will order more in the future.... See more
Company replied
the parts were reasonably priced. the website was easily navigated.. my employer decided after I had already placed the order to get a second opinion on the broken equipment and I needed to cancel my... See more
Company replied
Company details
Information provided by various external sources
Next-Generation distribution of spare parts to empower your business. We share expertise with competitive products.
Contact info
Ground Floor, 8-9 Marino Mart, D03 P590, Dublin, Ireland
- +353 1 442 8767
- support@sp-spareparts.com
- sp-spareparts.com
4.0
Great
126 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product was exactly as advertised
Product was exactly as advertised. Perfect OEM replacement for my machine. It took a little longer than advertised to be delivered but since it was an international shipment that had to clear US Customs I really cannot complain.
7 February 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment Wayne. We are glad to have met your expectations!
Adrian was quick to respond and verify…
Adrian was quick to respond and verify the item was in stock.
29 January 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment, we are glad to hear that our support team was able to help you!
quick reply
29 January 2024
Unprompted review
Reply from SP SpareParts
Thank you for your feedback Fazal, we are glad we could help you
the advisor answer to me quickly and…
the advisor answer to me quickly and professionally on my questions with a technical knowledge.
26 January 2024
Unprompted review
Reply from SP SpareParts
Thank you for your feedback Martin, we are glad to hear that our specialized team was able to help you
I received excellent service
I received excellent service, very fast and professional
16 January 2024
Unprompted review
Reply from SP SpareParts
Thank you for your feedback Arely, we are glad to hear that our service has met your expectations!
Reply from SP SpareParts
Thank you for your feedback. We are glad to hear we were able to help you!
FAST RESPONSE
4 January 2024
Unprompted review
Reply from SP SpareParts
Thank you for your comment Omar.We are glad we could help you
Excellent customer service
Excellent customer service, fast responses and follow up to request. Thank you for your great support.
19 December 2023
Unprompted review
Reply from SP SpareParts
Thank you for your comment Rocio, we are glad that your experience with our customer service was satisfactory.
quick and effective
we were looking for an item out of stock and Adrian suggest us an equivalent
19 December 2023
Unprompted review
Reply from SP SpareParts
Thank you for your comment Alberto, we are glad our support team was able to help you!
Great
This person give me useful information about part I need to buy.
7 December 2023
Unprompted review
Reply from SP SpareParts
Thank you for your comment Nenad, we are glad we could help you.
customer service given by Adrian today…
customer service given by Adrian today was first class. thnaks for your help.
12 December 2023
Unprompted review
Reply from SP SpareParts
Thank you very much for your comment Peter, we are glad to hear that our support team was able to help you.
It is my first order from South Korea
It is my first order from South Korea. I'm really very surprised. fast delivery. As it was written, delivery within 3 days and I actually received my order within 3 days. Thank you very much.
4 December 2023
Unprompted review
Reply from SP SpareParts
Thank you very much for your comment Vladimir. We are glad to have met your expectations!
Swift response and clear concise…
Swift response and clear concise answers.
Adrian was first class and operated in an excellent customer orientated manner.
4 December 2023
Unprompted review
Reply from SP SpareParts
Thank you very much for your feedback Vin, we are glad to hear that our support team was able to help you.
Reply from SP SpareParts
Thank you for your feedback. We are glad that our support service met your expectations.
Adrian was very helpful and kind
23 November 2023
Unprompted review
Reply from SP SpareParts
Thank you very much for your comment, Freddy. We are glad to hear that our support team was able to help you.
Super fast response
23 November 2023
Unprompted review
Reply from SP SpareParts
Thank you very much for your feedback Sanghak!
I should of learned from the first time…
I should of learned from the first time but I gave them another chance. I bought 3 bearings on Sept 8th and received 1 on Oct. 6th. No communication on their part and no credit to my account. HIGH DOLLAR BEARINGS that I paid customs for also. Very disappointed and I will never order from them again.
8 September 2023
Unprompted review
Outstanding ecommerce!
Outstanding ecommerce! Their vast product range, top-notch quality, and excellent customer service truly impressed me. Fast shipping and competitive prices make it my go-to for industrial parts. Highly recommended!
4 September 2023
Unprompted review
HORRIBLE COMPANY
HORRIBLE! I ordered a week ago and still have not received my order even tho I paid for 2 day shipping. It is impossible to reach anyone at this company. No tracking info, no response, no customer servece. HORRIBLE COMPANY, HORRIBLE!
10 August 2023
Unprompted review
Quick lead time.
Quick lead time and good conditions.
Customer service department was kind and very helpful.
I will keep the company for future.
Best regards
7 May 2023
Unprompted review
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