Bearing Basement Reviews 662

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, high-quality items, and competitive pricing. Many people highlight the fast and efficient delivery service, often noting that orders arrive much quicker than expected, even for international shipments. The ordering process is frequently described as simple and straightforward, contributing to a positive overall experience for consumers. However, some customers have expressed dissatisfaction with the shipping carriers, particularly UPS, citing issues with delayed or undelivered shipments. A few other people also felt that the delivery time, while generally fast, could be improved to meet expectations for next-day delivery.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and quick delivery,... See more

Product

Reviewers express satisfaction with the product offerings. Customers frequently highlight the availability of... See more

Price

Users describe positive interactions with price, consistently finding them fair and competitive. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the simple and... See more

Quality

Clients share positive opinions on quality, frequently highlighting the high quality of bearings and other... See more

Based on these reviews

Rated 5 out of 5 stars

Bearing Basement stocked exactly what I needed. The ordering process was simple and straightforward. "The price is the price" - all taxes and duties were included in the price (I believe this is... See more

Rated 5 out of 5 stars

Fast shipping! Ordered Tuesday from Canada, shipped Wednesday, arrived 3 business days later! Which was faster than my supplier up the road who quoted me 2weeks to get them. Bearings seem good quality... See more

Company replied

Rated 5 out of 5 stars

Let's hear it for Bearing Basement - when the 4311A bearing blew up on my Kverneland rotavator, quotes for a new one from my local dealer and many other internet companies were pretty scary. Luckly, B... See more

Company replied

Rated 5 out of 5 stars

It was very easy to find the parts that I needed and the price was very good; better than I could get from my normal vendors. They were also very good at communication, letting me know that my order w... See more

Company replied

Rated 5 out of 5 stars

Bearing basement was able to supply bearings that we had been quoted 8 months and 13 month deliveries from our vendors. They were true life savers!! The shipping was fast, we got our machine back up... See more

Rated 5 out of 5 stars

10/5 Stars! I wish I could give Neil 10 stars for his attentiveness to our order. Between the strange customs issues and bad weather, he kept us updated every step of the way on our shipment’s prog... See more

Rated 5 out of 5 stars

Fast shipping, Precision bearings are FAG manufactured, new and factory sealed. Not a substitute or knock off. Exactly parts called out by Schaublin and received it in 3 days.

Company replied

Rated 5 out of 5 stars

good prices, super fast shipping, as advertised, great webpage layout, If only I could choose the country of origin for bearings when ordering, then the webpage would be perfect.

Company replied

Rated 5 out of 5 stars

Clear, user friendly website with a great selection of high quality bearings available. Rapid processing and shipping of my order with highly responsive customer service when I reached out with a ques... See more

Rated 5 out of 5 stars

*Edit* Bearing Basement contacted me immediately and started working on getting the shipment on its way, even though it's not their fault. Love dealing with this company, they've always had amazing c... See more

Rated 5 out of 5 stars

Great experience with Bearing Basement. Didn't have the brand I wanted in stock but sent a better quality replacement with the rest of my order so I could get my motorcyle back together quickly.... See more

Rated 5 out of 5 stars

I was trying to source two pretty rare bearings, they had them both in stock and they were delivered to my shop within 3 days of ordering! (Overseas to Canada) Great product selection and quick de... See more

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Rated 5 out of 5 stars

Wonderful Customer Service. I am so happy with my experience with this company. The items were a good value, shipped quickly, and it was a great transaction. I will be looking to utilize Bearing Ba... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bearing were the exact same ones I could have bought here in the US, but a third of the price. Order arrived at my place within a few days, far faster than had I ordered fro... See more

Rated 5 out of 5 stars

Excellent experience dealing with Bearing Basement. I'm in the US, my local supplier wanted $15 ea with a 14 week lead. I had all 25 parts in my hand in less than 7 days - for $3 ea with Bearing Basem... See more

Rated 5 out of 5 stars

Delivery of the bearing. Under 24 hours considering we live on the very north coast of Scotland. Value for money. Will use again without hesitation.

Rated 5 out of 5 stars

The bearing were exactly what I was after, maybe took a bit longer to arrive than I would’ve liked but that’s only because we seem to live in a next day delivery world. I’m very happy with what I have... See more

Rated 5 out of 5 stars

Great customer service and changed shipping to make sure purchased items made it on the promised delivery date. Requested items were in stock as well. Great Job on .

Rated 5 out of 5 stars

Got exactly the type of bearing I needed, very quick delivery and very reasonable price. Website is very useful for guys who don't know a lot about bearings . Would buy again!

Rated 5 out of 5 stars

Very supportive with my order, I ordered wrong item and when I contacted them they changed to correct item before dispatch. Quick delivery and good product

Rated 5 out of 5 stars

Honestly order with confidence I had ordered multiple times. I think this is my third and I’m ordering from the Cali USA and everything gets here in under a week

Company replied

Rated 5 out of 5 stars

What an incredible company. Excellent customer service -and amazing delivery! It felt like I was doing business with a caring neighbour. My own business has learned from their customer service an... See more

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Rated 5 out of 5 stars

Good product, delivered quickly. I complained about the order not being processed quickly enough, but the over all experience was perfect.

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Rated 5 out of 5 stars

Couldn’t source these Timken bearings in the U.S., on a “months” back order. These guys had them in stock and Alan kept me informed all the way about any delays and shipping info. Top notch customer s... See more

Rated 5 out of 5 stars

Had the parts in needed. Price was good. Shipped quickly. When the parts arrived, they were actually the correct parts and were NOT damaged. What more can you ask for? Will definitely order from Beari... See more

Rated 5 out of 5 stars

Straight forward to deal with, fair prices & delivered ahead of estimated time. Will use again, highly recommended!.

Company replied

Rated 1 out of 5 stars

Order was supposed to be delivered on June 12 and order says complete, but no item had been received.

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Rated 5 out of 5 stars

I RECEIVED MY PRODUCTS ON TIME. PRICING WAS AWESOME! THE WEBSITE WAS VERY USER FRIENDLY. We will continue to order from Bearing Basement. Thank You. Frank G.

Company replied

Rated 5 out of 5 stars

Parts were lost by FedEx but BB sorted it out in record time. Great product and fantastic customer service guys!!

Rated 5 out of 5 stars

Quality, name brand bearings at a very good price. The shipping was pretty quick for coming from overseas. Well satisfied with the product and service.

Rated 5 out of 5 stars

These were hard to find bearings for a Lewmar windlass that are an exact fit, it was easy to order and the shipping was fast. Great company to do business with! Tim

Company replied

Rated 5 out of 5 stars

Major cost savings even with shipping from the UK. These bearings replaced used ones on my Indian Motorcycle.

Rated 5 out of 5 stars

Really nice people to deal with. They were very kind when I struggled with two seals and replaced them with different items free of charge. They have great stock, with good prices and expedient delive... See more

Rated 5 out of 5 stars

Perfect fit snd very hsppy with it’s performance when our pump was tested. Very smooth, low decibels and low temperature 👍

Rated 5 out of 5 stars

Second purchase from Bearing Basement and once again very pleased. When there is a need, I will definitely buy from them again. Fair prices and very prompt shipping!!

Rated 5 out of 5 stars

Process was easy, delivered in accurate time frame. Thank you and well done Bearing Basement.

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Rated 5 out of 5 stars

Very responsive with questions and changing my order was hassle free. Quick shipping, my go to to buy bearings

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Rated 5 out of 5 stars

Excellent service. Neil was very helpful and proactive. Received the order within the timeframe advised. Ordered from New York.

Rated 5 out of 5 stars

Excellent customer service! They made me feel confident in an international purchase and followed through as expected. I won’t be going anywhere else for my bearing needs.

Rated 5 out of 5 stars

I didn’t realize when I bought my bearings, they were coming from Ireland. I was very impressed with the shipping from Ireland to Ohio.

Rated 5 out of 5 stars

Parts ordered were parts received. Fast shipping. Will buy from vendor in the future. Parts available from US vendors had 6-12 week lead. Parts in hand in under 1 week from Bearing Basement. Thanks

Rated 5 out of 5 stars

Got the quality bearings I wanted at the best price. Shipment time was excellent. Highly recommended.

Rated 4 out of 5 stars

The reason I will not give five stars is, Nowhere in the google ad did it say it was shipping from Europe ( GB ) I paid extra shipping ( $35 ) for 2 to 3 days shipping. It took a week because it was c... See more

Company replied

Rated 5 out of 5 stars

Great quality bearings and great prices and excellent delivery time. I definitely will buy bearings from you again.

Rated 5 out of 5 stars

Unbelievable service 😁, very fast delivery and I was back mowing two hours after the new belts arrived , very very pleased

Company replied

Rated 5 out of 5 stars

I got what I needed, in 2 working days. Top quality bearings from a sales team with humour. Excellent

Rated 5 out of 5 stars

Order was a fraction of the cost from a local supplier Order came in a couple days from placing it.

Company replied

Rated 5 out of 5 stars

Correct product, packed well. And.. Quick delivery from UK to USA. Will definitely order from them again

Rated 5 out of 5 stars

Quick delivery, chain is perfect replacement for my mixer. Great place to do business.

Company replied

Rated 5 out of 5 stars

Even being across the pond shipping was fast and reasonable. Prices beat all others. I’ll be using them again. Thanks

Company replied

Rated 1 out of 5 stars

I cancelled the order almost immediately after placing it. I realized I'd purchased the bearings without the groove in the OD. Never heard back. Next thing the bearings arrived. ************** (Abou... See more

Company replied


Company details

  1. Bearing Supplier

Written by the company

Bearing Basement is a leading UK based online supplier of bearing and transmission products worldwide. Our parent offline company (ND Bearings) was founded in 2002 and we began trading online through the Bearing Basement domain in 2014. Collectively our staff have decades of experience in the bearing trade and we are also authorised distributors of some of the world’s leading manufacturers, meaning we can offer industry leading service and prices. We supply mainly SKF, Koyo, Timken and and FAG-INA bearings, all world leaders and world renowned for quality. We also offer a wide range of Codex-Europe products at great value offering our customers quality branded products at superb value. Codex products are verified by ISO/IEC17025 international standards. For chains we are also authorised distributors for the Diamond Chain Company, America’s No 1 manufacturer of premium chain, and manufacturer of the finest chain available today. We at Bearing Basement are very proud of our service, and we always aim to supply our customers as quickly, and as efficiently and professionally as possible. If you have any questions about our products or service we have a dedicated sales team whom you can reach by phone or email and whom would be delighted to help. We can also source nearly any bearing etc not listed on our site in any brand, all at market leading prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

662 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great Selection, Smooth Experience!

Bearing Basement stocked exactly what I needed. The ordering process was simple and straightforward.

"The price is the price" - all taxes and duties were included in the price (I believe this is typical in Europe, but essentially unheard of in Canada) leaving no surprise fees for later.

Thank you, Bearing Basement!

6 March 2026
Rated 5 out of 5 stars

Fast shipping!

Fast shipping! Ordered Tuesday from Canada, shipped Wednesday, arrived 3 business days later! Which was faster than my supplier up the road who quoted me 2weeks to get them. Bearings seem good quality, though they were made in China, as opposed to the ones I had on hand that were German made, so we'll see about longevity. Overall very happy.

3 March 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks Colin for the great review! Glad they got there quickly. Yes, this particular size of SKF bearing is made in their factory in China, however please be assured of the quality. SKF have factories all around the world and all are made to premium standards. Thanks again, B.B

Rated 5 out of 5 stars

Great!

Very easy to use and navigate website, clear check out, and fast shipping. Very happy with the service provided.

9 March 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks very much for the great feedback and the 5 star rating!

Rated 5 out of 5 stars

Prompt international bearing suppy

I reached out to Bearing basement due to not being able to source a specific bearing from Australia. They were able to supply me with this specific bearing and also were able to ship it to me in a very short time.
Price was also fair

2 March 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks for the great review and your order. Glad we could help!

Rated 5 out of 5 stars

Great Prices & Excellent Communication!

It was very easy to find the parts that I needed and the price was very good; better than I could get from my normal vendors. They were also very good at communication, letting me know that my order was on the way and when it, unfortunately, had been delayed. I honestly wouldn't have noticed since it was only a day or two delay, but the fact that they reached out and let me know is very appreciated.

23 February 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks very much for the very positive review! And also for your order. Thanks!

Rated 5 out of 5 stars

They had the bearings I needed

They had the bearings I needed, from a high quality supplier, at a very competitive price, even with shipping to the U.S. I got my bearing very quickly and I am very pleased with my purchase.

27 February 2026
Rated 4 out of 5 stars

Company did not state product was shipping from Europe.

The reason I will not give five stars is, Nowhere in the google ad did it say it was shipping from Europe ( GB ) I paid extra shipping ( $35 ) for 2 to 3 days shipping. It took a week because it was coming from another country. If I would of known that, I would of found a supplier in the US for this part.

25 February 2026
Bearing Basement logo

Reply from Bearing Basement

Hello, and thanks for the 4 star review! We note you state that your order took a week to get to you, however we have checked and we respectfully do not think this is the case. We received your order after we closed on Wednesday the 25th, so we shipped it on Thursday the 26th and it was delivered at 2.58p.m the following Monday the 2nd, which is 2 working days, so inside the 2-3 business day guidelines we give for Priority shipping. Can you please check this again at your end as we are more than happy to refund your shipping if this is not the case. You can get me directly at neil@bearingbasement.com. I will send you an email with the information we have and the FedEx POD. Thanks again for the order and the review and we hope we can do business again in the future. Team B.B

Rated 5 out of 5 stars

It was best Service provided by Neil

It was best Service provided by Neil. I am impressed there are still some professionals around who deliver outstanding service.

19 February 2026
Bearing Basement logo

Reply from Bearing Basement

Thanks very much for the brilliant review! It is very much appreciated!

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