Sofology Reviews 284,901

Great service

Marie in store in the hedge end Southampton, was amazing . Patient and full of knowledge on helping us pick our dream sofa
She was not to pushy and just wanted the best for us. Not like other stores that just wants a sale.
So easy to order and so happy. What more can I put

great staff and great service

Leanne was very knowledgeable and gave great advice and excellent interpersonal skills

The whole experience was great. I couldn't fault nothing. Staff were all good. And the gentleman that served us was wonderful

I have ordered a sofa and a chair. The staff was very informative, professional, and patient. I am looking forward to receiving my purchase.

We had a great experience on visiting sofology in York, we weren’t supposed to be making a purchase but we for just the right sofa we were wanting at a reasonable price too, the two team members were very helpful and accommodating especially Tim who went through everything with us, we would recommend Sofology to anyone.

Jane was excellent and was very attentive, superb customer service.

Friendly, patient and well informed staff

The staff were lovely didn’t rush or pester us, answered any questions we had

Absolutely brilliant staff so helpful no pushing to buy anything . Members of staff fantastic especially Molly great sales lady

Great experience with Natasha at Sofology

I was genuinely impressed by the level of service I received from start to finish.

I was approached promptly by Neal as soon as I entered the shop who asked about what I was looking for and really took the time to understand my needs. He encouraged me to ask questions and was very patient in answering them always checking along the way if I understood and repeating information where necessary. He is a credit to your company.

I was transferred over Aliza to finish the sale and she was equally informative and helpful

The service was professional, friendly, and highly efficient.

The reps did not hover or make me feel pressured. They encouraged me to go home and think and measure before making a final decision. When I came back to the store and said I only had a lunch break to finalise everything, they respected this and moved quickly. I was well advised, knew all of my options and had a good idea of how the different choices would look in my home. Excellent customer service, friendly and knowledgable staff and fantastic service.

What made our experience so great was the genuinely helpful and consistent service from both Hema and James. They were friendly, patient, and took the time to understand what we needed without any pressure, which made the whole process feel relaxed and easy.
Thank you to both Hema and James.

We finally got our dream sofa from Sofology, all thanks to Mr. Saad! Even though we'd had trouble with their installment system before, he encouraged us to try again. His professional and friendly approach made all the difference, and our wish came true! He definitely deserves 5 stars! ⭐🛋️ .

Lots of choice
Helpful knowledgeable staff

Our advisor was brilliant. Helpful, knowledgeable and made our decision process painless.

Jess delivered excellent customer service and she patiently talked through all my options for the size of my room. She was professional, friendly and knowledgeable. I am so pleased with my purchase and cannot wait to receive.

Highly recommend