Sofology - Bolton Reviews 2,835

Very helpful

So far we have not had delivered the sofa care kit that was ordered on the 8th June, with no update on when this can be expected, despite payment being taken on the 8th June

The whole experience from start to finish was really good we was looked after and the staff made you feel welcome, we found our couch and it was a breeze straight forward and all we have to do now is wait for it to arrive 😊

Great choice of quality sofas, staff really friendly and helpful, gave us time and space to make our decision and could not have been more helpful, answered all our questions and are a credit to the company. Would definitely recommend.

The staff member was soo ! helpful explaining everything I needed to know about my sofa.

Great customer service, fully attentive to our wants & needs.

Great customer service from John top lad

Very well advised! Had great ideas and made the purchase easier.

And everything was smooth and easy going!

Ash at the middlebrook store helped us with all the questions we had. Was not pushy at all.

02/06/2026: Ellie at the Bolton branch was very patient with us and was fantastic. Was able to purchase a great sofa. Let’s hope it’s even better when it arrives and lands in our lounge. Can’t wait.

Update: 19/06/2025 -The customer service advisor that I spoke to, to amend the delivery date was incredibly rude. An extra charge of £129 was being placed. I was told if I asked to speak to a supervisor, he would hang-up. I hadn’t raised my voice, shown distress nor did I use inappropriate language. I’ve never experienced anything like it. Sofology - you need to hire people that have the skills to engage and show empathy. Worst customer experience I’ve ever endured.

We came into your bolton store 3 times to look at the same sofa that we just couldn't make a decision on, each time we were greeted by Taneesha, she was so helpful and knowledgeable and extremely patient! We changed our minds on what we wanted a good 17 or so times but Taneesha was fine with this giving helpful suggestions and always with a smile on her face.
Thank you so much! 10/10

Did not like the sales pitch for insurance,cleaning products etc but that is the same everywhere. Two guys we delt with John & Ash were helpful

John was excellent from start to finish and made the shopping experience easy and enjoyable.

Very friendly and knowledgeable staff. No pressure to purchase just helpful when we needed it

We was greeted by Ellie who was very professional and knowledgeable , about any of the sofas we were interested in , once we had decided which we wanted , Ellie was very patient with us and explained all our opinions which were in our budget. She's a real credit to the team and would recommend sofology to everyone .

A nice relaxed atmosphere, no pressure from your colleague’s just good information about the products

Lauren was fantastic

Professional knowledgeable staff.(Ellie),and (Harrison).
100% customer care from them both .
A credit to Sofology.
Highly recommend this store.

My experience was really good a quick and easy purchase

A good range of sofas to choose from. Staff were very helpful.
Particular thanks to Ash and Harrison.