Shoe Carnival Reviews 

Do NOT purchase reputable brand shoes from any shoe carnival. They don't honor any manufacturers warranty defect even though companies like Nike says on nike's website that you can take them to the store you bought them from for the replacement warranty.

FIX YOUR WEBSITE. JESUS. CALLED CUSTOMER SUPPORT MULTIPLE TIMES AND THEY ARE NO HELP WITH PLACING ORDERS. KEEP GETTING AN ERROR TO PURCHASE, TRIED MAKING NEW ACCOUNTS BUT SAYING NOT MATCHING RECORDS. FIX YOUR WEBSITE

Ordered a pair of dress shoes to wear to an event. Would have been perfect for the outfit. However, 2 weeks later they still had not arrived. Tracking just kept saying shipping delay. Contacted their customer service. Not helpful at all. Said they would re-ship if I would like (haha so I could wait another 2 weeks I suppose) but if the originals showed up I would need to return them (cost of shipping them back on me). Ridiculous.

My experience with Shoe Carnival has been great. I've shopped in stores and online for almost a decade. My last purchase was a few weeks ago. The sizes are true for my feet. I love the styles and choices. On occasion I've returned items only because my calves are thick and I should have ordered wide.

I ordered what I thought would be a brand new pair of Nike Air Max’s but not the fact. When I received my order the first thing I noticed was a round green sticker on the back that said “ASK FOR MATE”. I was thinking “I know they didn’t send me the display shoes that people have tried on and walked in!” THAT’S EXACTLY WHAT THEY DID! I opened the box and there was the right shoe, completely stretched out and laces undone as it was tried on and the left shoe was normal and wasn’t tried on. I flipped over the untouched left shoe and it was in perfect condition and sparkling white. The right shoe….brown from dirt as it was definitely worn and walked in! I immediately called the store because I was starting to think they chose to give me this pair because they were sold out….NOPE!!! As the woman said “I checked our inventory and we have tons in stock!” SHOE CARNIVAL IS COMPLETE TRASH AND DISGUSTING! HOW ARE THEY STILL ABLE TO OPERATE AND HAVEN’T BEEN SHUT DOWN?!?!?! 🤬😤 I wouldn’t even buy shoes from here to give to the less fortunate. They deserve more than what this company sells. Lastly, “SHOE CARNIVAL” doesn’t even deserve the one star that I was made to select. I will let EVERYONE I know and even those I don’t NOT to buy anything from this place. This place should partner with Goodwill or Salvation Army since they sell used items and are HONEST about it.

I bought the shoes one month ago for someone, he barely wore them and the whole sole came off, I called the company and they did not help me at all, we asked for the manufacturers phone number and they claimed that they don't have one. My overall experience was bad, the show was expensive this stuff should not be happening.

Do Not buy any products from the humble store! Terrible customer service and the manager was very rude on trying to return the shoes I bought. Stated I damaged the shoe for the reason for hurting my feet and would not give me my money back or exchange them for a different brand!

I recently bought myself my 1st pair of Nike’s as an adult. I was a very loyal New Balance customer for over 25+ years but Nike won me over with the Beige/Gold, Nike Women’s Waffle Debut ESS Sneakers. They have very good arch support. The Regular is actually wider than I expected. The insole and shoe itself is very comfortable to wear and walk in.

* The only thing you need to know is to size up 1/2 a size. They do run a little small. I sized mine up and they fit perfectly.

I ordered 2 pr shoes on line. My order didn't go thru I tried again. It didn't go thru. I called customer service to make sure I was not charged. I was not charged for either order. Customer service agent Rolhni did a great job helping me with my failed order. The shoes I selected were not available. I thanked her and said I will go back to the site to find more shoes. She did all I could ask for to help me. I will recommend shoe carnival to my family and friends. Thank you Rolhni

Ordered shoes, january 24th, today is February 7th, still waiting, gave me a delivery date, than it changed again, suppose to be here the 9th, talked to customer service, I wanted to know if I could have some of the money taken off the shoes, she kept going on about did I want a refund, I stated no, she tried to get a hold of her boss, stated she would email,me back with in 72 hours, still waiting, I will never order from shoe carnival again !

Should be a big zero. I was at the Bloomingdale store and was assaulted by a employee. He called me to settle things outside as we exchanged words he pushed me. A police report was made and they have surveillance cameras and footage. I was gonna forget about this until the police said that the manager doesn't want us to come back to the store. How dare them. This review and a complaint with corporate will be done.

I ordered on 11/26 and the FedEx label was created the next day yet FedEx still hasn't received the package as of 12/2. The delivery time is horrible! I called customer service on 12/2 and was told the time is within the delivery window so nothing they could do. It's been a week and I can't track my order. Maybe it hasn't shipped, maybe it did, I don't know so I'm crossing my fingers and hoping for the best.

As of December 5th, no boots and fedex website still only say label created with no movement. Shoe Carnival refuses to reimburse and keeps pushing out the number of days before they can help. I was told my issue would be escalated and I would get a call within 48 hours.

Dec 7th, never received phone call so I called back. They had no record the issue was escalated so I have to start the process over. I JUST WANT MY MONEY REFUNDED🤬

DEC 8TH, finally received an email that they issued PARTIAL refund . They penalized ME because their failure. No one ever explained why I didn't get a full refund....The shoe was never shipped freight or restock fee wouldn't apply😡

Never ever will I order anything from shoe carnival, take to long for delivery and when my order came it was the wrong shoe size, called CS to complain and those folks don’t care, they want me to correct a problem they created, I was told to take shoe to a store for an exchange or refund!

They sold me USED shoes with the entire heel broken, the writing on the sole was faded, scuff marks on the bottom, etc. Unbelievable!

Should be 0. Placed order & got message that payment info was incorrect. Checked and tried again. Reentered 5 times & got same message. Immediately checked with Visa who said card was active & OK and that 5 payments had been charged. Contacted merchant via damnable "chat" with 48 minute wait. After advising them, got a response back so quickly that it must be one of their standard cut and paste answers as the best typist I've ever known couldn't type that fast. Their response, which was plain BS gobbledygook was, "Not our fault or problem, call your financial institution". Suspect this may be one of their business techniques. Wish I'd checked here first.

I've had some success with buying shoes there but I'm wondering if they sell "seconds" or slightly defective products. I notice this with the sandals mostly, especially the ones that are marked down. They just don't fit or look right. I bought 2 pairs of Reef Sandals that I really liked but within a few weeks the strap had stretched and busted out. I wanted to buy a 3rd pair but they're not well made. They don't hold up. All the other sandals seemed to push your foot way over to the left of the sandal...I know it sounds strange but your foot does not rest properly so it's centered on the sandal. I'm not saying they do sell slightly defective products but I'm wondering if anyone else has had this experience. That doesn't seem to be the case at other stores where you will pay higher and that's ok with me. You get what you pay for. Probably won't return. Left empty handed. Also was not greeted or offered assistance even though the employees were chit chatting alot of the time. Just ignored and that doesn't sit right with me.

Returns are a nightmare. Looks like someone wore the shoes. Looks like they are glued together, NEVER again. I do not have a printer to return. They want me to walk about 60 miles away to get a return slip. I just had a stroke, thanks for no understanding!

I am a former employee and the store was dirty, the manager I worked for was lazy and insensitive. This is how I truly think they should improve: Hiring people to actually do the work they are required to do, hire people with better work ethics, don’t demean others that are nice and compassionate, do not disregard others that have a different opinion than you. There are more ways than one to accomplish a goal. Hold people accountable for their mistakes and failures. People are not doormats that you can just step on when you’re mad and upset. People should be treated as you wish to be treated. That goes for employees as well as customers. Human Resources should have better attitudes as well. Employees should feel protected and valued if they have to report on management or decisions made that directly affects them. Personally, I didn’t feel protected. I didn’t feel valued. I loved and needed my job but from the overwhelming workload and stress I could not take anymore. Especially when you have to work with such a negative person. I would not recommend this job to anyone. One person should not have to pick up the slack of 4 people. One person should not be able to sit on the job all day long secluded from the sales floor while others have to watch the floor, take care of customers, etc. Think carefully before promoting people into positions that are too big for them to handle.

Annoying messages constantly one after another everyday every minute been trying to remove my email address I do not want to receive any products from this business hope no one else has to go through this

Ordered two pair of Lugz clipper slip-on's and my order showed completed but never received the product. This used to be my Go-To store for shoes, but not anymore. Cannot seem to get anyone from the store to explain why they never shipped the product.