Shoe Carnival Reviews 

Variety of shoes to choose from.

Shoe carnival of Florence Alabama is now shoe station, I have been buying my shoes here for many years but no more They are rude They have very limited men's shoes They have no more senior citizen discount. Shoe carnival always was good for the whole family but since they done went and changed the name it's just another damn shoe store. Al Bundy must be the CEO and he has really screwed this store up. No more of my business too expensive and no variety I hope they have good look selling their T-shirts

Not shoe carnival per se but shipped using fedex. Ordered with ample time to be delivered before Christmas and still not here. Will never order from them so long as they use fedex.

Can’t give 0/5 stars. Got charged on my card twice. No order confirmation. Said it was a conflict of billing/shipping address. Talked to a customer service agent and they told me I would get my full refund in 3/5 business days. Didn’t even try to keep the sale…lol

Ordered a size 10 Levi’s shoe. The receipt says 10, box says 10, and inside the box was a size 8. They are terrible and when after speaking with customer support they weren’t going to refund for shipping after they screwed up. Save yourself the trouble and get shoes elsewhere, complete joke

Shoe that was online ,buyone get one free as I was about to purchase the shoes because they was another color, they was not buy one get one free the young ladie that was at the resister act as if,she could not answer the question ,so she was asked if there was some where online where you do reviews and she goes what that.

Never have I bought a lower quality pair of Converse in my life.

The canvas is wearing out all along the inner side by the rubber on both shoes, and outer on the left.

So far, the company is still in the review phase after 14 days.

Shameful

I enjoyed my visit to show carnival very friendly and helpful when you enter into the store. Clean and very easy to get to my size school. The store is located in Maplewood,Mo

Mike at Store 139 was very helpful.

Ordered online. They sent the shoes with a security tag. Burden now on me to drive an hour to a store or make a trip to the post office, mail the shoes back, and wait over a week to receive the correct order. Did they offer a discount or coupon in return for the delay or burden on me? No. Zero stars for companies who make careless mistakes and then shift the burden to the customer to fix their mistakes with no offer of recourse. Zero stars.

If I could give 0 stars I would. Purchased shoes from store 466 in Tucson. I had the receipt and only had the shoes for a week. I wore them once for a couple of hours inside, but because I was truthful and said I wore them, the associate would only give me store credit. I love 45min away from this store and would NEVER go back. So basically I am OUT over $50. DO NOT SHOP at this COMPANY!!!! STAY AWAY

Negative stars tried creating an account but they won't let me use my name ! They say use a valid name !! Tried contacting customer service the wait was so long I fell asleep 😂

First thing I went online to see reviews of shoes carnival before shop their store and whoa lot of negatives reviews. So negatives for the shop. So I decide to take the risk to shop there. And no problem. I had no problem ordering some shoes from them. It arrived quickly than the date it be arriving. The shoes was unfortunately not match for me. I return it back in the mail. No problem. I don’t see any problem with the company. I get the refund back. Still no problem. To be clear the shoes carnival company will take $6.00 and the shipping costs out of your credit that you paid for the shop. Only getting half refund back to you. Maybe these people shop at the wrong time that caused them to leave a bad reviews for the company. I am real person lol. I don’t work for that company.

Horrible!!! Their website offers expedited shipping. Paid significantly more to have it delivered BY 7/26. It said it right next to the shipping option I picked. It’s now 7/27 and it hasn’t even shipped yet. Customer service says I can’t cancel the order and that it’s still within the “shipping window”. The shipping window ended yesterday per their “get it by Friday 7/26” notification next to their shipping options. I’ll never order from there again. Customer service was zero help. Scrambling to find a replacement before my event tomorrow.

Not one employee asked if I could be of assistence an I did not ask either. An the selection for what I was looking for was not available either. At my job we ask customers if they need any help but of all the 5 or 6 at shoe carnival. NO ONE offered any thing. So. Ididnot buy any thing an WONT be back.

I have had mixed experiences with this. i have encountered lots of shopping online for shoes that have not been great, but this one was absolutely bad. However when i went into store it was a glorious experience.

I wish I could give the Shoe Carnival, Panama City, FL a "0". They had the worst customer service ever. My brand new sandles came a part . I only wanted to exchange the sandles. The rude sister service girls thought I wanted money back
After such a horrible experience and the manager on the phone Told them to exchange them they did. I did get the new pair. The new pair of shoes begin to come apart at the seams. They lasted maybe another week. The shoes finally became all the way unglued.. I am not sure of the purchase date exactly. I think it was around mothers day week.

They demanded my e mail at checkout. I told her no, and she said they couldn’t check me out without one. I thought this strange, but reluctantly gave it. They immediately sold or traded or gave away, ALL my personal information and I was flooded the next day, and everyday since, with spam e mails and spam calls. I called corporate and they didn’t deny selling my personal information.
Shop elsewhere if you can.

I placed an order las week they charged me twice then the status never changed on the site i tried chatting on the site with an agent i kept closing the chat when i finally got connected they first could not find the order then they said there was an error and the order did not process ( but charged me twice) and then without consulting or contacting me the canceled the order but without returning the money really bad service and the platform is really bad

Ordered a pair of crocs in store to be delivered to my house. They turned the computer screen n asked me if everything was right n it was then 4 days later they sent me some dum ass size n the only reason I got them delivered is cuz they didn’t have them in store like it’s every time