I spoke to Heinz in Customer Services regarding cleaning our sink in a hard water area. He was so helpful, with good advice, that helped me to solve the problem and restore the sink to its original... See more
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after a rough start, when we finally got to Clare things started moving and have now been resolved.
Installed sink several years ago. The unit does not drain well, there's no fall to the plug hole so water pools. Glazing crazed within 12 mths of installation and areas now chipped despite fitting a m... See more
Company replied
After our builders departed we were left with some marks on the sinks which the cleaner was unable to remove after multiple attempts with her regular cleaning products. A quick call to Shaws, no wait... See more
Company replied
Company details
Information provided by various external sources
Fireclay Sinks - For over 120 years, we have manufactured fireclay kitchen and bathroom sinks in Darwen, Lancashire. Each one is finished by hand by a master craftsman, whose name is stamped underneath as a personal guarantee of quality.
Contact info
Waterside, BB3 3NX, Darwen, United Kingdom
- 01254 775111
- sales@shawsofdarwen.com
- shawsofdarwen.com
4.5
Excellent
303 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and nice sink
Beautiful sink and nice goodie bag of items to go with it.
24 February 2021
Reply from Shaws of Darwen
Dear Mrs S,
Thank you so much for taking the time to write a Trustpilot review. We're delighted that you're pleased with your new Shaws sink. The goodie bag is with our compliments. According to previous customers, the mini sink can be a useful soap dish, business card holder or bowl for mint humbugs! Please feel free to contact our Customer Services at Darwen if we can be of any assistance in the future.
Fantastic sinks!
14 February 2021
Reply from Shaws of Darwen
Dear Damon,
A brief note to say thank you for taking the time to leave a review on Trustpilot. It's really appreciated, and we're delighted that you're pleased with your Shaws sink. Do feel free to contact our Customer Services team at any point if you need advice or assistance.
All good generally
All good generally, I did email them a question but no one ever replied. Nevermind.
9 February 2021
Reply from Shaws of Darwen
Dear Mr Carolan,
Apologies that we missed your email. We do normally try and respond to all emails within 24 hours, but we obviously lost track of yours. Feel free to reply here on Trustpilot, or drop Customer Services another email (I'll keep an eye out for it) if you need any further information or assistance. Thank you for taking the time to write a review of Shaws - it is genuinely appreciated.
Brilliant service despite being in…
Brilliant service despite being in lockdown and quality goods.
31 January 2021
Reply from Shaws of Darwen
Dear Mrs Rayson,
Thank you for taking the time to write a review of Shaws of Darwen. As a small British manufacturer, we really do value every one. We're delighted that you're happy with the product and service we offer. Feel free to contact us at any point if you need further advice or assistance.
And thank you for updating your review. The Trustpilot scoring system isn't entirely intuitive! It's very much appreciated.
Follow up from August 2020--They would…
Follow up from August 2020--They would not give anything on my poor quality sink because I could not find my receipt--As they know, there is only one Shaws sink and they know what I paid 8 years ago in the US from Rohls---The crazing and staining continues unabated---Again I suggest staying away from this sink due to quality control issues especially since there are many other farmhouse style sinks out there---I would have thought that with the photos I sent they would refund SOME amount---Good Luck to those who choose Darwen---
25 January 2021
Unprompted review
Reply from Shaws of Darwen
Dear Paul,
Thank you for updating your Trustpilot review. Like all manufacturers, we do have rules around warranty claims, and you have been very unfortunate that your retailer has ceased trading, making it hard to prove the age of the sink. Since a year old Shaws sinks may look very similar to a twenty year old Shaws sink, we do normally require some proof of age.
No ceramic manufacturer has yet developed a technique that removes all possibility of crazing, or predicting whether an individual sink may develop crazing in the future. We would reiterate that crazing does not affect the sink's performance, and some customers feel that it is part of the character of the sink. Clearly many people, like you, do not, which is why it is covered under our warranty scheme.
Once again, thank you for taking the time to write - we genuinely value constructive criticism as much as praise - and sorry that we can't assist you further in this case.
Our shaws butlers sink has chipped…
Our shaws butlers sink has chipped easily. Shaws recommended a sink replacement kit which we purchased and followed the instructions to patch up the chips. The paint product didn’t last long. Now I have noticed cracks or crazing radiating from the drain on the same side as all the cracks. Our much cheaper ceramic sink in the laundry has more heavy work done in it and looks brand new. These products are 2.5 yrs old. The cracks appeared early on. I would not recommend this product.
22 January 2021
Unprompted review
Reply from Shaws of Darwen
Dear Mel,
Thank you for taking the time to write a Shaws review on Trustpilot. We read and take note of every one, positive and negative. We're sorry to hear that the repair work failed. And it sounds like your sink has now developed crazing. A very frustrating experience, clearly.
No one has yet developed a method for entirely ruling out the possibility of crazing in a sink, and although it is cosmetic and doesn't affect the performance of the sink you can make a claim on the Shaws warranty. If you're in the UK, please call our Customer Services team to discuss (01254 775111), otherwise go back to your retailer in the first instance.
Very efficient and helpful customer service
Very efficient and helpful customer service at Shaws of Darwen. I would highly recommend as they dealt with my mishap quickly and professionally.
21 January 2021
Reply from Shaws of Darwen
Dear Liz,
Just a quick thank you for taking the time to write a Trustpilot review. For a small British manufacturer like Shaws, each review does make a difference. We've very glad to have been able to help, and do not hesitate to contact us in the future if you need further assistance.
Brilliant Customer service
I spoke to Christina in the sales department who was just brilliant. Immediately solved the issue I had. Would thoroughly recommend Shaws. Such beautiful sinks that last a life time!
20 January 2021
Unprompted review
Reply from Shaws of Darwen
Just a brief note just to acknowledge your review, and to say thank you for taking the time to write. We're delighted that your problem has been solved, and that you continue to enjoy your Shaws sink. Your kind words about the brand and our customer service team are much appreciated.
Excellent customer service
Just wanted to say a huge thank you to your customer service department in supplying me with a new sink waste basket strainer for a Belfast sink.
Having just installed a new Belfast sink for my daughter together with the new 1.5" chrome waste and basket strainer, unfortunately a glass fell into the sink and cracked the ceramic logo on the strainer. Very impressed with the customer service department and the company goodwill attitude.
Over the years i have installed many Belfast sinks and Shaws are always my go to Brand.
19 January 2021
Unprompted review
Reply from Shaws of Darwen
Dear Andrew,
Many thanks for taking the time to write. Every review really does make a difference to a business like ours, and of course we especially appreciate your kind words. We're pleased to have been able to help on this occasion, and hope your daughter enjoys her new Belfast sink. Thank you for continuing to support Shaws of Darwen.
Excellent Customer service from Shaw's of Darwen …
We are the proud owners of a Shaw's Butlers sink, which we have had for some 14 years. Recently we needed some replacement fittings. Although Shaw's like so many companies , have had some challenges due to the Covid situation, they responded very positively. We were given sound advice , wonderful service and a prompt delivery. The two ladies who provided everything that was required were Christina Dickinson and Ester Eccles. We would recommend this long established company to one and all,. Mike & Denise Gee Wormshill Kent.
12 January 2021
Unprompted review
Reply from Shaws of Darwen
Dear Mike and Denise,
Many thanks for taking the time to write such a detailed review. For a business our size, these really make a difference. We very much appreciate the kind words and I will pass your comments directly to Christina and Esther. It's always good to hear from owners who have had their Shaws sink for so many years, and of course we remain here for advice and assistance, however long you keep your sink. As you say, it has certainly been a demanding 12 months for Shaws, as it has for so many businesses and individuals, but we have every expectation of being around for at least another 120 years!
horrible service
horrible service. I ordered the products from them for over 1 months already and they never updated me the status of my order. Whenever I emailed them to check, they always feel annoying to answer me. Even now, I'm still waiting my products from them. I will never use them again.
11 January 2021
Reply from Shaws of Darwen
Thank you for taking the time to provide feedback on Shaws. We always want to hear from our customers whether the experience is positive or negative, and I promise you we read and take notice of each one. I have had a look at your order, placed on 24th November. We do owe you an apology for our communication, which hasn't been as clear and frequent as it should have been. We have a small team in Darwen, and we have been depleted in recent weeks due to Covid issues. However we should still have kept you better informed, and we certainly don't get annoyed by any customer queries! Like many manufacturers in Britain at the moment, we are doing our best to keep production running and fulfil orders during a very challenging time. Do please bear with us - we will get your sinks to you as quickly as we possibly can.
UPDATE 14th January 2021
Your sink is now ready - we have sent an email to confirm - and we're just awaiting a courier collection. We will confirm the delivery date by email as soon as we're advised by the courier. We hope that you're delighted with the sink, and it repays your patience with many, many years of use. Thank you again for bearing with us.
Wow...absolute 1st class customer service
I am not really sure what to say apart from.....wow!
They say that the smallest gestures go the furthest to showing you the good in people and in this instance it really is true. This has been amplified during these dark time of Covid and the impact it is having on everyone’s lives.
I contacted Shaws of Darwen over the weekend to see what availability was on a spare part for my sink. They have responded by supplying me with the required part as gesture of goodwill and even paid for the postage.
This is customer service of the very highest order and ensures they have now got a customer for life from myself.
It really is true when they say the little things in life are what counts.
Thank you.
11 January 2021
Unprompted review
Fabulous sink
Fabulous sink and waste. The French installer commented on the quality of the sink and the weight which is substantial. Much nicer than the old IKEA sink. A little touch of home in France!
11 January 2021
Reply from Shaws of Darwen
Thank you for your kind comments. We're delighted that you're pleased with the sink and waste. Some of the styles of farmhouse sink originate from France, I believe, so maybe you have the best of both worlds. I also understand that it's not easy to extract compliments from French plumbers and installers, so we're very happy to receive that! Thanks once again for taking the time to write. Do not hesitate to contact our Customer Service team in Darwen in you need any advice or assistance, at any point in the future.
Good service and beautiful quality product
The strainer plug arrived quickly and well packed - the plumber said it was very good quality and therefore easy to fit and I love the look of it plus it functions really well
1 January 2021
Reply from Shaws of Darwen
Dear Linda,
Thank you so much for writing a Trustpilot review of Shaws. It's always encouraging to hear that a professional installer is satisfied with the quality of our products - they are always the toughest critics! Thanks once again, and Happy New Year!
Good quality product and excellent…
Good quality product and excellent service. Pity they don't make a round sink protector though - I would have thought that was obvious.
29 December 2020
Reply from Shaws of Darwen
Dear Christopher,
Just a quick note to say thank you for taking the time to provide feedback. It's very much appreciated. You make a good point about sink protectors. Historically we sold relatively few round sinks, but they have become much more popular in recent years. It's something we'll look at. It's good to hear that you're happy with your new sink and the service you received from Shaws - remember that you can contact our Customer Services team at any point in the future if you need any assistance or advice. Happy New Year!
DHL courier still hasn't delivered…
DHL courier still hasn't delivered despite tracking saying will be Dec 12th. Contacted Shaw customer service and follow up has been underwhelming.
20 December 2020
Reply from Shaws of Darwen
Thank you for taking the time to write a review on Trustpilot. Having looked into your case, I see that there has been a delay with the courier. Generally, despite the pandemic, our international deliveries have been relatively unaffected, but unfortunately you have suffered a significant delay.
Our Customer Services team have worked hard to investigate this with DHL, but we can only pass on information we are given by them. DHL's tracking service suggests that the package is now in Hong Kong, so hopefully it will reach you in the next few days.
Please accept our apologies for the longer than expected wait. Looking at your order, it seems that our website failed to add international carriage to the cost. Given your experience, we are happy to waive that charge.
We hope you enjoy your new sink.
A beautiful work of art
A beautiful work of art, so thrilled with my Butler sink and feel proud it was handmade in the UK, can’t wait to get it installed after Christmas thank you.
19 December 2020
Reply from Shaws of Darwen
Dear Maria,
Thank you so much for taking the time to write a review of Shaws. We're delighted that your first impression is so positive! Your sink was indeed handmade in Lancashire - if you're in a position to look underneath the sink, you'll see the name of the craftsman who made it. A skill that takes at least 5 years to master. By the way, we have a video guide to sink installation on our website - you or your installer might find it useful reference: https://shawsofdarwen.com/installation
Happy Christmas from all of us at Shaws!
rip off
Charged me£50 for a belfast sink waste I can by from a plumbing wholesaler for £9.95
7 December 2020
Reply from Shaws of Darwen
Dear Evan,
First, thank you for taking the time to write. We do value feedback, both positive and negative.
Second, as a general comment, there are a lot of accessories in the kitchen and bathroom market that look identical, but are in fact made in different factories, using different materials and to different quality standards. Unfortunately there is a lot of copying. And poor quality wastes corrode quickly, in our experience. Was the wholesaler's waste Shaws' branded?
Without knowing the supplier or the exact product it is hard to comment more specifically. (Feel free to send a link or contact details if you would like us to investigate further.)
Finally, we are sorry that you're disappointed with the product. If you haven't yet used it, you are welcome to return it for a full refund.
Reply from Shaws of Darwen
Dear Francis,
Just a quick note to say thank you for taking the time to leave a review. It's greatly appreciated, and we're delighted that you found our service helpful. If you need any further assistance or advice, please do not hesitate to get in touch.
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