Scottish Bullion Reviews 

392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are extremely welcoming, polite, and knowledgeable, ensuring every visitor feels completely at ease. Visitors often note that appointments are handled smoothly, with clear explanations provided at every single step of the process. People are especially pleased with the competitive prices offered for their items, which often exceed expectations. Furthermore, consumers appreciate the remarkable speed of the payments, noting that funds frequently arrive in bank accounts well ahead of schedule. Reviewers consistently describe the entire transaction procedure as secure, straightforward, and entirely hassle-free from start to finish.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Service

People report high satisfaction with the service, praising the professional and streamlined process.... See more

Payment

Users describe positive interactions with payment, noting rapid and efficient transactions. Consumers... See more

User experience

Customers had positive experiences with user experience, consistently describing the process as smooth and... See more

Price

Customers consistently note positive experiences with price, highlighting that offers are frequently the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy phoned yesterday about silver coins. Staff very clear pricing. Came to Edinburgh today all done. Was nearly twice as much as what jeweller was offering. Excellent service Immaculate p... See more

Company replied

Rated 5 out of 5 stars

This time, yet again, we were very efficiently helped by Morgan. In the past we have been assisted by Sandra in a very professional manner too. Everything ran very smoothly; from the call we m... See more

Company replied

Rated 5 out of 5 stars

I've been here several times selling a single coin or some silver ones. From booking an appointment to the sale itself is always a pleasure. Despite being the least of their customers ( I'm sure :... See more

Company replied

Rated 5 out of 5 stars

Arrived at there Offices and were welcomed in by Craig. The whole process was dealt with sincerity and clarity. We left happy knowing the transaction was fair and honest. The money was transferred int... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Company
  5. Investment Service

Written by the company

We buy and sell investment grade gold bullion coins and bars at a competitive price. You can store your gold within our Safe Deposit Box facility in the centre of Glasgow or Edinburgh. Scottish Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. Scottish Bullion Bullion buys and sells gold, silver, platinum and palladium for customers in Glasgow and Edinburgh. Scottish Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Glasgow, Edinburgh Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton,Reading, Belfast, Dublin, Blanchardstown, Cork, Barcelona and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

392 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(392)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy transaction, good price & prompt payment.

I had some gold coins to sell. Emailed on Wednesday & got an appointment on Friday. Their premises are discreet but easy to find in a safe street in Edinburgh’s West End. Straight forward process. I was offered a fair price (way more than a reputable pawnbroker had offered) and after the chap had confirmed that my coins were real (done by lasers, no chemicals) the deal was concluded.
I was a wee bit worried that he warned payment might take 5-7 working days but in fact the money was in my account on the second working day.

23 January 2026
Scottish Bullion logo

Reply from Scottish Bullion

Thank you very much for taking the time to leave such a detailed review. We’re delighted to hear that you found the appointment process straightforward and our West End location both discreet and easy to access. It’s great to know you were happy with the price offered and that our non-invasive testing put your mind at ease. We also appreciate your patience regarding payment times, and we’re glad the funds reached you sooner than expected. Thanks again for choosing us — it was a pleasure dealing with you.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Fast and friendly service.

Fast and friendly service.
Good rate for my gold in comparison to current gold value

26 January 2026
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Reply from Scottish Bullion

Dear Craig,
Thank you for your kind review. We’re pleased to know you were satisfied with both our service and the value offered for your gold. We truly appreciate your business.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Excellent Service

Courteous, professional and efficient.

23 January 2026
Scottish Bullion logo

Reply from Scottish Bullion

Thank you for taking the time to share your experience. We’re delighted to know you received excellent, courteous, and efficient service. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Very efficient and professional service…

Very efficient and professional service from the staff very good experience

26 January 2026
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Reply from Scottish Bullion

Dear Sergio,
Thank you for your kind words! We’re delighted to hear you had a very good experience with our team. We truly appreciate your support and look forward to serving you again.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Great

Made an appointment, made my purchase. Very polite staff. Perfect.

24 January 2026
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Reply from Scottish Bullion

Dear Matthew,
Thank you for your review. We are pleased to hear that your appointment and purchase went smoothly and that our staff provided polite service. We appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Simple and speedy

Simple and speedy: payment within 48 hours

22 January 2026
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Reply from Scottish Bullion

Thank you for leaving us a 5 star review! We’re happy to hear that the experience was quick and easy for you. We look forward to helping you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Fantastic service

Very smooth experience from start to finish with friendly, helpful staff

23 January 2026
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Reply from Scottish Bullion

Dear Jane,
Many thanks for your review. We are very glad you found the service smooth and hope you will consider us for any future transactions.
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Great to deal with and ordered bullion…

Great to deal with and ordered bullion arrived quick, communication excellent. Would definitely use this service again.

22 January 2026
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Reply from Scottish Bullion

Dear Stuart,
Thank you for the great review! We’re really pleased to hear your order arrived quickly and that our communication met your expectations. We look forward to helping you again in the future.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

A satisfied customer

Extremely professional and accommodating, highly recommended

22 January 2026
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Reply from Scottish Bullion

Dear Anwar,
Thank you for your kind review. We appreciate your feedback and are pleased to hear you had a positive experience.

Thank you for taking the time to share your feedback. We value your recommendation and appreciate your trust in our services.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Great customer service

Great customer service

13 January 2026
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Reply from Scottish Bullion

Dear Miss Konstantina,
Thank you for your kind feedback — we’re really pleased to hear you were happy with our service. Hopefully we will welcome you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Professional and Personal

Our dealings with Scottish Bullion were first rate. Professional approach, quality premises. Competitive offer and prompt payment. Excellent.

20 January 2026
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Reply from Scottish Bullion

Dear Ian,
Thank you for your kind review. We’re delighted to hear that your experience with Scottish Bullion was first rate and that you appreciated our professional approach, quality premises, competitive offer, and prompt payment. We truly value your feedback and look forward to assisting you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff
Quick and easy to use
Whole process went very smoothly

16 January 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear William,
Many thanks for reviewing your recent sale to us. We are very happy to hear you found the service smooth & hope you choose us again for future transactions.
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

I had some coins sitting at home and…

I had some coins sitting at home and after looking at the price of silver online decided to contact Scottish Bullion. It was easy to make suitable appointment and easy accessible in town. I was met by Craig in reception and was instantly impressed with customer service. I was told the value of the coins and accepted. The process didn’t take long but was really impressed with Craig’s knowledge and how well he explained what happened next. I received receipt and instructions on how payment is made it can take up to 5 days , but within hours the money was available in my account. I’d definitely recommend Scottish bullion as the valuation I was given on the phone was the same in person and it is a pleasure dealing with professional well mannered staff. I will definitely recommend Scottish bullion because I have friends who have not had this standard of service and this whole process was hassle free. Thank you Craig I look forward to next time thank you

19 January 2026
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Reply from Scottish Bullion

Dear James,
Many thanks for taking the time to leave us such a thoughtful review. We are extremely grateful for your kindness and for choosing us to complete your transaction. We will be sure to let Craig know how satisfied you where with the service you received.
We hope to welcome you again.
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Just as before

Just as before, this company was professional, polite, didn't keep me waiting, and gave a good price.

12 January 2026
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Reply from Scottish Bullion

Dear John,

Thank you for your thoughtful review. We sincerely appreciate your continued confidence in our company and are pleased to hear that our professionalism, timeliness, and pricing met your expectations once again. We look forward to the opportunity to serve you in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process - great service

23 December 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Mr Loomes.
Thank you for leaving us a 5 star review! We’re happy to hear that the experience was quick and easy for you. We look forward to helping you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Very informative staff

Very informative staff, no pressure and easy transaction. I will definitely use them again.

19 December 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear James,

Thank you so much for your great review! We’re happy to hear you found our team helpful and the experience easy. We look forward to helping you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

A good experience

I went to the Edinburgh bullion house,which conveniently is a short walk from Haymarket train station to sell some coins. l meet Craig who was very helpful and made it a hassle free experience .

18 December 2025
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Reply from Scottish Bullion

Thank you for taking the time to leave such a great review. We’re really pleased to hear you found our Edinburgh location convenient and that Craig was able to make the process hassle-free for you. We’ll be sure to pass on your kind words to him, and we hope to welcome you back again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Called them on the Wednesday morning…

Called them on the Wednesday morning and went straight to them. They gave me a very fair price for my gold and it was transferred the next day. Can’t ask for any more than that. I now know where I’ll go next time.

11 December 2025
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Reply from Scottish Bullion

Dear Gary,

Thank you for your feedback.

We’re delighted to hear that the process was quick andstraightforward for you. It’s great to know you were happy with the price and the speedy payment. We hope to see you soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Excellent company and service

Excellent company and service. Morgan and Sandra were very friendly and professional.

5 December 2025
Scottish Bullion logo

Reply from Scottish Bullion

Good Morning Alister,
Many thanks for taking the time to leave us a review, I am happy to hear you were satisfied with our processes and service provided.
We look forward to welcoming you again.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Very easy and friendly

Very easy and friendly

2 December 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Staurt,
Many thanks for taking the time to review your recent visit to us. We appriciate your business!
Kind Regards,
Morgan Paterson

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