I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
Company replied
We were looked after by David and Mark who proceeded to take us through the process fully explaining the tour and cost of using the vault facilities. We left feeling happy knowing that everything tha... See more
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Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
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Company details
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of twelve Safe Deposit Box facilities located in Dublin, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading and Barcelona. We will open our Cork and West Dublin Ireland facilities in the coming months. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2025.
Written by the company
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Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2K reviews
Replied to 25% of negative reviews
Typically replies within 1 week
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Very good service good friendly staff…
Very good service good friendly staff very helpful
16 April 2026
I have had a very positive experience…
I have had a very positive experience with Madrid Vaults. The team is professional and helpful, and the rental process was smooth and straightforward.
The facilities feel secure and well-maintained, giving great peace of mind. I would recommend Madrid Vaults to anyone looking for a reliable safe deposit box service.
14 April 2026
Unprompted review
Reply from The Vaults Group
This is a brilliant review. Thank you, Olga
We are thrilled that you are happy with the service and staff at Madrid Vaults. All our facilities are fitted with high-spec, state-of-the-art security to keep your valuables safe, offering peace of mind.
We appreciate your kind feedback and look forward to seeing you again.
Many thanks,
The Vaults Group.
Becoming expensive!
14 April 2026
Reply from The Vaults Group
Dear Alan,
Many thanks for your feedback. We believe across our 15 branches that we offer value for money in securing what’s valuable to our customers. We are constantly investing in latest security technology to continue offering peace of mind. We would like to thank you for your continued business.
Kind regards,
The Vaults Group.
Very professional service
Very professional service and robust layered security. Impressed.
10 April 2026
Unprompted review
Reply from The Vaults Group
Thank you, Tom, for your 5-star review.
We are delighted that you are happy with our service and security. This is paramount in keeping your valuables safe. We appreciate your kind feedback.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Enrique.
We appreciate your positive feedback, and hope to see you again soon.
Best wishes,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Tina.
We are pleased that you are happy with our service, and extremely helpful staff. This is great to hear! We look forward to seeing you again.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Shalini.
We appreciate your positive feedback, and are pleased that you are happy with our staff and accessibility.
Kind regards,
The Vaults Group.
Nick was great
Nick was great, I didn’t need to ask any questions as he covered everything in the tour.
5 April 2026
Reply from The Vaults Group
This is a great review. Thank you, John.
We appreciate you taking the time out to write this. Nick will be thrilled with your kind feedback. We hope to see you again soon.
Kind regards,
The Vaults Group.
I was very impressed on how welcome I…
I was very impressed on how welcome I was made to feel and the high level of security you have on the premises.
8 April 2026
Reply from The Vaults Group
This is a fantastic review! Thank you, Colin.
We are thrilled that you are happy with our welcoming staff and high-spec, state of the art security. This is paramount in keeping your valuables safe, offering peace of mind. We appreciate your great feedback and hope to see you again soon.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
This is a great review. Thank you, Gerard.
We are delighted that you are happy with our service and you are staying with us! This is wonderful to hear, and we appreciate your continued custom :)
Kind regards,
The Vaults Group.
easy to deal with
4 April 2026
Reply from The Vaults Group
Thank you for your 5-star review, Spencer.
We appreciate you taking the time to do this, and hope to see you again soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review,.
We appreciate your kind feedback and look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Helpful staff easy to set up.
Took about 30 minutes to set up, personal professional service. Good use of technology together with strong physical infrastructure provides excellent reassurance at a reasonable cost.
2 April 2026
Reply from The Vaults Group
This is a brilliant review. Thank you, Hugh.
We are delighted that you are happy with our costs, professional service and high-spec security, which is paramount in keeping your valuables safe, offering peace of mind. We appreciate your kind feedback and look forward to seeing you soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star rating, Caterina.
We are delighted to know that you rate us as an 'excellent service. This is great to hear. We hope to see you soon.
Kind regards,
The Vaults Group.
I am glad to find Newcastle Vaults ,at…
I am glad to find Newcastle Vaults ,at a time when this kind of great service is in very short supply,locally.
2 April 2026
Reply from The Vaults Group
Thank you for your 5-star review, Daniel.
We are thrilled that you found us and that you are happy with our service and location. We appreciate this great feedback and hope to see you again soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Winlocks.
We appreciate your positive feedback on the service you receive, and look forward to seeing you soon.
Kind regards,
The Vaults Group.
Very secure place service is amazing…
Very secure place service is amazing and staff is very friendly and helpful and professional.
30 March 2026
Reply from The Vaults Group
This is a fantastic review. Thank you, Eric.
We are delighted that you are happy with our service and staff. We love to read great reviews like yours, and we look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Excellent service
31 March 2026
Reply from The Vaults Group
Thank you for your 5-star review, K Webster.
We are thrilled that you rate our service as 'excellent' This is great to hear! we look forward to seeing you again soon.
Best wishes,
The Vaults Group.
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