Needed to update my cat's microchip address details for months, finally went on the website and I honestly got confused, called them just to be safe and Kim was a wonderful help!!!!! She followed alon... See more
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See what reviewers are saying
Rang them this morning to change the address details as we moved house. Was charged £6. Absolutely disgusting. How greedy?? My other cat is on the home again database which is 100 percent free! My adv... See more
Company replied
Needed to change microchip details of a UK based cat with current owner in New Zealand and new owner in France on a tight deadline. This could have been a disaster and wasn't without hiccups but luc... See more
Company replied
I honestly cannot praise these guys enough. I’ve had a difficult and stressful time trying to sort out many issues with trying to travel with my dogs, (thank you Brexit!) misinformation, and unhelp... See more
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Company details
Written by the company
The Official UK PETtrac MicroChip Database is a 24 hour a day, 365 day a year MicroChip reunification database maintained by AVID Plc, pet MicroChip products
Contact info
PO Box 190, BN7 9GD, Lewes, United Kingdom
- 01273 408721
- pettrac.co.uk
4.0
Great
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service was very quick and…
The customer service was very quick and clear with their instructions. It would've been better if the information was more readily available on the web site, but the customer service was really good.
19 December 2023
Unprompted review
Reply from UK PETtrac Database
Dear Harry,
Many thanks for your review. We appreciate you taking the time to share your experience.
Whilst I am pleased you were happy with the customer service you received, I would be keep to get more information from you about your experience with the website so I can take a look if we need to make some changes which may be beneficial. If you were able to email me more details to updates@pettrac.co.uk and mark it for the attention of Ben, I would be really grateful.
Kind regards,
Ben
Excellent service online & telephone…
Excellent service online & telephone conversation. Very helpful & polite when answering all my questions. Prompt response to call. Highly recommend.
19 December 2023
Unprompted review
Reply from UK PETtrac Database
Hi Jackie,
Many thanks for your review and recommendation. We are pleased you are happy with the customer service!
Kind regards,
Ben
A good company but....
A good company, but they associate with a dreadful insurance company. Whatever you do, don't accept the free offer of pet insurance because PETtrac give them your email, telephone number and address, and then Agria (the pet insurance company) hound you on a daily basis.
If PETtrac are going to charge for their services, then they need to stop the trashy advertising. Until they do, I am not changing this review.
11 December 2023
Unprompted review
Reply from UK PETtrac Database
Dear Dave,
Thank you for your review.
We would be keen to get more information about your experience. Unfortunately I am unable to identify you from your review, so if it is possible for you to give me a call on 01273 408721 that would be much appreciated. Alternatively, if you can email 'updates@pettrac.co.uk' for my attention with your contact number, I would be happy to give you a call.
We don't typically get complaints regarding Agria, but we would be keen to get more information from you so that we can pass this feedback on.
Kind regards,
Ben
£6 to change my address
£6 to change my address. This is ridiculous. I am in the armed forces and change address every 11 months. Obviously Petrack are not part of the Armed Forces Covenant. Very disappointing
27 November 2023
Unprompted review
Reply from UK PETtrac Database
Dear David,
Thank you for your feedback. We are sorry to hear that you feel this way.
PETtrac does not receive any government funding for providing a 24/7 reunification service, nor do we receive any of the fee that is paid to the vet for the implantation of the microchip and the registration of the microchip is free of charge. Because of the 24 hour service we are providing, this needs to be funded somehow so that we can always be here for you and your pet if they were to ever go missing.
Unlike some databases systems who have introduced compulsory upgrade charges or in some cases, even monthly or annual fees, PETtrac have tried to keep charges low. We allow pet owners to update their telephone numbers free of charge and there is only a small fee of £6 for a full change of address. For pet owners likes yourself who may need to change address on multiple occasions, there is also an optional one off fee to cover change of details for the lifetime of their keepership.
I would welcome the opportunity to discuss this further with you as we are always open to feedback and making positive changes. If you were able to give me a call on 01273 408721, I would be happy to discuss. Alternatively, you are welcome to email me at 'updates@pettrac.co.uk' and I will be happy to contact you.
Kind regards,
Ben
Simon at Pettrac was very helpful and…
Simon at Pettrac was very helpful and answered my question and fixed my problem and was very professional and friendly.
24 November 2023
Unprompted review
Reply from UK PETtrac Database
Hi David,
Thank you for your review of PETtrac. I am pleased my colleague was able to help and you were happy with the service you received!
Kind regards,
Ben
Amazing to be reunited with our cat…
Amazing to be reunited with our cat Dennis more than 2 and a half years after he disappeared! Thank you SO much! 😻
22 November 2023
Unprompted review
Reply from UK PETtrac Database
Dear Anne,
Thank you for your review! I am really pleased you were reunited with your beloved Dennis, especially after such a long time! I hope he is settling back in well.
If we can be of any further assistance please get in touch.
Kind regards,
Ben
You have to pay to update your address!
They charge fees to update the owner’s address!!! How many pets could not be reunited with their family just because of the cost to change the address of their owners? They are making profits out of lost pets and their loving owners still hoping they might find them after several years, this is absolutely disgusting.
21 November 2023
Unprompted review
Reply from UK PETtrac Database
Dear Catherine,
Thank you for your feedback. We are sorry to hear that you feel this way.
PETtrac does not receive any government funding for providing a 24/7 reunification service, nor do we receive any of the fee that is paid to the vet for the implantation of the microchip and the registration of the microchip is free of charge. Because of the 24 hour service we are providing, this needs to be funded somehow so that we can always be here for you and your pet if they were to ever go missing.
Unlike some databases systems who have introduced compulsory upgrade charges or in some cases, even monthly or annual fees, PETtrac have tried to keep charges low. We allow pet owners to update their telephone numbers free of charge and there is only a small fee of £6 for a full change of address. For those likely to change address on multiple occasions, there is also an optional one off fee to cover change of details for the lifetime of their keepership.
In the situation of a missing pet, if the pet owner is not able to pay the £6 fee at the time we will always take new address details over the phone, and payment can be made at a later time. We do not want the fee to be a barrier to updating details, but we do also need to be able to fund the 24 hour service we provide.
I would welcome the opportunity to discuss this further with you as we are always open to feedback and making positive changes. If you were able to give me a call on 01273 408721, I would be happy to discuss. Alternatively, you are welcome to email me at 'updates@pettrac.co.uk' and I will be happy to contact you.
Kind regards,
Ben
Be aware - Hidden Charges
Be aware that these scammers will not change your address without charge on the database, once registered unless you subscribe to their 'premium' service so unless you are never moving house again i would ensure your vet uses a competitor, or stump up 7.50 per time, per pet
16 November 2023
Unprompted review
Reply from UK PETtrac Database
Dear Alex,
Many thanks for your review.
We are sorry to hear that you feel this way. PETtrac does not receive any government funding for providing a 24/7 reunification service, so of course this needs to be funded in some way so that you can trust we are always there for you and your pet on the end of the phone.
Unlike some databases systems who have introduced compulsory upgrade charges or in some cases, even monthly or annual fees, PETtrac have tried to keep charges low. We allow pet owners to update their telephone numbers free of charge and there is only a small fee for a full change of address, or change of keepership. For those likely to change address on multiple occasions, there is also an optional one off fee to cover change of details for the lifetime of their keepership.
The fee for updating the address with ourselves is £6, if you are seeing a different charge for updating the registered address, this will not be with ourselves.
PETtrac will continue to consider ways of keeping charges low whilst maintaining and improving the 24/7 reunification service. We welcome feedback so if you would like to discuss this further, please give us a call on 01273 408721.
Kind regards,
Ellen
Good company
I had a problem completing my registration with PETtrac so contacted them. Their representative, Simon, was extremely helpful, courteous and talked me through the issue in no time at all. Highly recommend them.
10 November 2023
Unprompted review
Terrible
Terrible! Have wasted so much time and gone round in circles to transfer ownership. Cant do online, cant do by phone both of which it says I can on website. Made 3 calls, numerous time on website, emails, the lot! If you want a torturous transfer system then go ahead with these!!
3 November 2023
Unprompted review
Reply from UK PETtrac Database
Dear Jo,
Thank you for your feedback, though we are sorry to hear this.
We appear to be receiving new transfer of keepership requests through the website, so I am not sure what the exact issue you are facing but I would like to look into this further and to help you with this. Unfortunately I am unable to identify contact details for you from your trustpilot review, but if it is possible for you to email 'FAO Ben' to updates@pettrac.co.uk with your phone number, I would be happy to call you.
Alternatively you can call me on 01273 408721 between 9am and 5.30pm Monday to Friday.
Hopefully I will speak with you soon.
Kind regards,
Ben
Helpful staff member
Helpful member of staff helped me Register my new rehomed cat when I initially experienced problems
Thank you for helping me confirming everything needed for my new pet with Pet Trac
2 November 2023
Unprompted review
Reply from UK PETtrac Database
UPDATE
Hi Ann,
Thank you for reaching back out to us. I was really grateful for your time over the phone.
Hopefully we have been able to resolve the issue with your password and you can get your microchip all updated. As discussed, any other issues please get in touch with me.
Kind regards,
Ben
ORIGINAL POST
VVV
Dear Ann,
Thank you for your feedback, though we are sorry to hear this.
I am really sorry about this, it is not what we would expect and I'd like to look into this further. Not only to see if I can help but also to review the service you have received. Unfortunately I am unable to identify contact details for you from your trustpilot review, but if it is possible for you to email 'FAO Ben' to updates@pettrac.co.uk with your phone number, I would be happy to call you.
Alternatively you can call me on 01273 408721.
Hopefully I will speak with you soon.
Kind regards,
Ben
Professional and extremely efficient pet microchip registration service
Our dogs have lived in another country, thus having two microchips in their bodies (one UK and one overseas). We have difficulty registering both microchips on the same dog in other databases.
When we sent a message to PETtrac through their website, the customer service replying (Constance) is extremely helpful and patient throughout the back-and-forth of emails, guiding us through the microchip registration while providing immediate response and efficient solutions to our every problem.
They are also so kind to offer adding relevant notes to their records for easier further cross reference and waiving some of the charges, even they have already had to go through so much trouble and extra work to have our dogs registered.
Would recommend to all pet owners, especially for pets with trouble registering their overseas microchips.
21 September 2023
Unprompted review
Reply from UK PETtrac Database
Dear Kristin,
Many thanks for taking the time to leave a review about your experience with us.
We are really pleased to have been able to assist you and I have passed on your kind words to Constance. Thank you for recommending PETtrac!
If we can be of any further assistance please give us a call.
Kind regards,
Ben
Lovely and easy to use
Linking new pets to existing account is very very easy. I have called customer services twice and they are exceptional.
31 August 2023
Unprompted review
Reply from UK PETtrac Database
Dear Esther,
Many thanks for your review.
I'm glad you've had a positive experience with us both online and over the phone!
Kind regards,
Ben
Wonderful service. I have just come off the phone after…
I have just come off the phone after speaking to the most helpful, knowledgeable, thoughtful and compassionate person (Rachel) who helped me resolve my dilemma. She made what seemed like a big problem to me just disappear! Thank you so much for talking me through the process and all your help.
31 August 2023
Unprompted review
Reply from UK PETtrac Database
Dear Liz,
Many thanks for taking the time to review PETtrac.
Thank you for your lovely words regarding Rachel and the service you received. I am really pleased that she was able to help you get the situation resolved.
If we can be of any further assistance please do get in touch.
Kind regards,
Ben
Brilliant service prompt courteous and…
Brilliant service prompt courteous and helpful with 24 hours had answered my query offered me an option and I responded and done and sorted all within 24 hours . Lot of companies should take a leaf out of your book highly recommended Thankyou Constance very efficient
15 August 2023
Unprompted review
Reply from UK PETtrac Database
Dear Kirsty,
Many thanks for your review. I am really pleased you were happy with the service you received and we have passed your kind words onto Constance!
If we can be of any further assistance please get in touch.
Kind regards,
Ben
Called to ask advice regarding microchip transfer …
Called to ask advice regarding transferring micro-chip details to new owners and Mark was so helpful I got everything done easy. Thank you Mark!
7 August 2023
Unprompted review
Reply from UK PETtrac Database
Hello Mary,
Many thanks for your feedback. I am pleased that we were able to help!
Kind regards,
Ben
Error on account, quickly resolved.
Recently set up an account re registering nine puppies, unfortunately we made an error entering out details.
This resulted in not being able to see the registered litter, after a phone call and speaking to the two girls in the office, this was quickly resolved.
The girls could not have been more helpfull, a credit to the company.
27 July 2023
Unprompted review
Reply from UK PETtrac Database
Dear Keith,
Thank you for taking the time to leave PETtrac a review.
I am really pleased to see we helped you deal with the situation efficiently and that you were happy with the service you received from our team on hand. We appreciate you taking the time to detail your experience!
Kind regards,
Ben
Great database
Super helpful and easy to deal with
One of the better databases for microchips
27 July 2023
Unprompted review
Reply from UK PETtrac Database
Hi there!
Many thanks for your review. We are really pleased to be able to help you with your microchipping requirements!
Kind regards,
Ben
Brilliant customer service and website
Brilliant customer service and website. Rachael assisted me through process and was amazing.
27 July 2023
Unprompted review
Reply from UK PETtrac Database
Dear Mr & Mrs Read,
Many thanks for your review of PETtrac.
I'm really pleased to hear that Rachael was able to help and you were happy with the customer service. If we can be of any further assistance please get in touch.
Kind regards,
Ben
Cat Rescue made easy.
Running a rescue is extremely stressful at the best of times and so anything that makes our lives easier we are extremely grateful for. Our account with Pettrac is so easy to use and easy to keep track of of our rescue cats. They action transfers quickly and if we ever have any issues (mainly me spelling the names wrong on the transfers!) a quick email to them and it is sorted straight away. They are always helpful, friendly and efficient on the phone. We have dealings with many microchip companies and pettrac by far are the nicest and easiest to deal with. All of us at Cat Friends rescue would highly recommend them.
26 July 2023
Unprompted review
Reply from UK PETtrac Database
Hello Aimee. Many thanks for taking the time to leave a review.
We are really pleased at how you find our online systems and customer service. Thank you very much for the recommendation!
Kind regards,
Ben
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