Superb service, above and beyond, very few if any online and high street businesses with this level of customer support.. 6* rating from me. An awesome business model!!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Forged in Amsterdam by Outlaws making outstanding mens jewelled Gems in great styled rings, necklace and bracelets, forged in Silver and metal to your taste. A wide variety of tastefully uniquely made... See more
Company replied
Quality and delivery are great. Ships fast, comes in nice box. Materials are very good. Got some 'normal' rings and one in the sterling silver. They are all good. Got 11 rings (some twice in differen... See more
Company replied
We are longtime customers of this brand (we be stacking!). Our most recent experience demonstrated the quality of their customer service. When there was an issue with our rings not being delivered, th... See more
Company replied
Company details
Information provided by various external sources
OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”
Contact info
Amsterdam, Netherlands
- info@outlaws.amsterdam
- outlaws.amsterdam
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Solid communication throughout
Solid communication throughout, product was as high quality as described (a rarity for internet purchases!).
16 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Tim,
Thank you for sharing your experience.
Buying online should come with confidence, so it's fantastic to hear the quality matched the description and that our team kept you informed from start to finish.
We appreciate you putting your trust in us.
Stay forged,
Outlaws Amsterdam
Reply from OUTLAWS. Amsterdam
Thank you for taking the time to leave a review.
We're delighted to hear you're happy with your piece and that it both looks and feels great. That's exactly what we aim for with every order.
We appreciate your support and hope to see you back again soon.
Stay forged,
Outlaws Amsterdam
Absolute Quality
Top quality service. Great product. Feels good, looks great. Very quick and efficient delivery. This was my fourth purchase, fourth of many more.
3 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Thank you for your continued support. Knowing this was your fourth order and that you've had a great experience every time really means a lot to us.
We're thrilled you're happy with the quality of your pieces and the service you received. It's fantastic to hear everything arrived quickly and lived up to your expectations.
Enjoy your latest addition, and we look forward to being part of many more orders to come.
Stay forged,
Outlaws Amsterdam
Love my new Saint Michael's !
Quality and prompt delivery.
I do wish the chain was longer and the clasp was easier for fat finger and thumbs.
14 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Collin,
Thank you for taking the time to share your feedback. We're really glad to hear you're loving your new Saint Michael's piece and that it arrived quickly.
We also appreciate your honest thoughts about the chain length and the clasp. Feedback like yours helps us as we continue improving our pieces for the community.
Enjoy wearing it, and we look forward to seeing you back again.
Stay forged,
Outlaws Amsterdam
Right Here,Right Now
This is the right place to bought yourself a nice piece of jewerly. I think every piece is amazing.The store is great, service is perfect. So dont think twice, and pick your stuff
15 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Eric,
Thank you for the fantastic recommendation. Reading feedback like this really makes our day.
We're glad you love the collection and that your experience with both our pieces and our service lived up to your expectations. It means a lot to have your support.
Enjoy your jewelry, and we look forward to welcoming you back again.
Stay forged,
Outlaws Amsterdam
From choosing my haul to it landing on…
From choosing my haul to it landing on the doorstep everything has been spot on....infact better than spot on its fantastic!
Jack and the team are great but the products wow!
Cool...edgy...different!
Need i say anymore apart from get your haul bought and join the outlaws
11 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Aaron,
Thank you for the incredible support.
Knowing everything from placing your order to receiving it exceeded your expectations is brilliant to hear. And we're really glad both the team and the pieces made such a strong impression.
Welcome to the crew. Looking forward to helping you build your collection.
Stay forged,
Outlaws Amsterdam
Great Customer Service
I recently made a purchase from Outlaws, and the product was great, but after about a week wearing the rings, I decided I had ordered the wrong sizes for two of my rings. They have made the process of communication and exchange incredibly easy.
14 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Danny,
Stoked to hear that the exchange process and communication have been incredibly easy for you.
Realizing you need a different size after wearing them for a week happens, and helping you get that perfect fit sorted out without any hassle is exactly what the crew aims for.
We appreciate you sharing your experience and backing the brand.
Stay forged,
Outlaws Amsterdam
Very good quality pieces for a very…
Very good quality pieces for a very good price
15 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Ryan,
Stoked to hear that both the quality of the pieces and the price hit the mark perfectly.
Striking that balance is exactly what the crew aims for with every release, so knowing you are happy with the value means everything to the team.
Enjoy rocking your new gear.
Stay forged,
Outlaws Amsterdam
So far I am very impressed with the…
So far I am very impressed with the service. I needed to change the address on my order and I was contacted almost straight away and the new address acknowledged prior to my order being dispatched. I have been kept up todate from the start.
13 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Dear Customer,
Stoked to hear that the quick address change and updates kept your mind at ease before dispatch.
Keeping communication fast and ensuring you are kept in the loop every step of the way is exactly how the crew likes to run things. Your feedback means everything to the team.
Stay forged,
Outlaws Amsterdam
Great company….great people
Great company….great people. If there’s question it’s sorted almost straight away….love their work and will continue to use Outlaws….
15 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Tim,
Stoked to hear that the quick support and the work itself hit the mark perfectly.
Knowing that you have our back and will continue to roll with us is a massive win for the crew. We pour a lot of energy into keeping the service fast and the gear top-tier, so your loyalty means everything to the team.
Stay forged,
Outlaws Amsterdam
Love their stuff ring and can’t wait to get more…
Of the ring and can’t wait to get more I think next time I’ll get a size down just for a bit more of a better fit but all it all in all amazing
6 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Mathew,
Stoked to hear you are loving the ring and already planning your next pickup.
Taking note of the size tweak for next time is a smart move to get that absolute perfect fit. We pour a lot of energy into making sure the gear feels right, so knowing you are happy with the overall experience is a massive win for the crew.
Enjoy rocking it until the next one arrives.
Stay forged,
Outlaws Amsterdam
What a terrible company.
What a terrible company.
I bought a total of 8 rings using the 3-for-2 offer. Unfortunately, the sizing was a little off. At first, Jack told me to order the sizes I needed and that once they received the returned rings, they would refund me.
I sent back 5 rings. It cost me £17 to post them and another £66 in customs charges. I understand the customs fees had to be paid, but I didn't expect them to be that expensive.
That was 6 weeks ago. After around 40plus emails of constantly chasing and arguing just to get my refund, I finally received it today. Throughout the whole process, there was no apology or gesture of goodwill.
The rings themselves are good quality, but if you don't get the right size and need a refund, be prepared for a huge headache and a long wait while you chase your money.
I've honestly never left a negative review before, but this has been the worst customer service experience I've ever had with a company. I wouldn't buy from them again.
15 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Mason,
Reading this wasn't easy, brother, because regardless of the quality of the rings, this simply isn't the experience we want anyone to have with us.
Between the return shipping costs, customs fees and the amount of chasing you had to do over the last few weeks, I completely understand why you walked away frustrated and disappointed.
Since your review was posted, we've gone back through everything internally and made sure the outstanding issues on the case have now been fully resolved from our side.
We know that doesn't erase the frustration of the journey to get there, and we take responsibility for that.
I've also sent you an email personally so we can continue the conversation directly and see if there's anything further we can do from our side.
Thank you for giving us a shot in the first place and for taking the time to share your experience with us.
Sam
Great service and great products
Great service and great products. The quality of the items is superb.
15 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Michael,
Stoked to hear that both the service and products hit the mark.
Knowing that the quality stood out as superb is a massive win for the crew. We pour a lot of energy into crafting high-standard pieces and keeping the service on point, so your feedback means everything to the team.
Stay forged,
Outlaws Amsterdam
Reply from OUTLAWS. Amsterdam
Bev,
Stoked to hear the ring fits spot on.
Getting that sizing exactly right is a massive win for the crew. We pour a lot of energy into making sure every piece sits perfectly, so your feedback means everything.
Enjoy rocking the ring.
Stay forged,
Outlaws Amsterdam
I love the personal help they provide
I love the personal help they provide and the clear instructions to return items and the fast response of the members. It feels like you have a personal helper buddy and not like other companies that have a customer service
13 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Jelle,
Stoked to hear that the personalized support and clear guidance made such a massive difference.
We always aim to keep the connection real and treat everyone like crew rather than a support ticket, so hearing that it felt like having a personal helper buddy means everything to the team
Stay forged,
Outlaws Amsterdam
Reply from OUTLAWS. Amsterdam
Glen,
That is exactly what we were aiming for. Strong, built to last, and made to stand out.
Really glad to hear you're loving your Skulled piece. Wear it well, and we will be here when you're ready to add another one.
Stay forged,
Outlaws Amsterdam
Great rings
Products arrived on time, no issues. Have ordered a few times before. No complaints just great rings and friendly service !
13 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Mike,
It is always great seeing a familiar name come back to us. Knowing you've ordered a few times now and that we have continued to deliver the same quality and service means a lot.
Thanks for sticking with the crew and for sharing your experience. We look forward to forging your next order when the time comes.
Stay forged,
Outlaws Amsterdam
Everything came in perfect timing and…
Everything came in perfect timing and the quality of my items exceeded my expectations. I love all my pieces and wear them everyday 10/10 great job will be a repeat customer.
Thanks
6 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Jaxon,
Hearing that the pieces exceeded your expectations is exactly what we aim for. Even better knowing they have become part of your everyday wear.
A 10 out of 10 and the fact that you are already planning to come back means a lot to the whole crew. Thanks for putting your trust in us.
Enjoy the collection, and we will be here when you are ready for the next piece.
Stay forged,
Outlaws Amsterdam
Service was fantastic
Service was fantastic, delivery was very fast. The quality is outstanding. Definitely buying from these guys again.
1 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Mat,
That is great to hear. We are really glad everything came together the way it should, from the service to the delivery and, of course, the piece itself.
Knowing you'd come back for another order is the biggest compliment we could ask for. We will be ready when you find your next favorite.
Stay forged,
Outlaws Amsterdam
True quality in the jewelry they offer
True quality in the jewelry they offer. Their customer service model is superb.
7 July 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Brian,
It means a lot to hear that both the craftsmanship and the way we looked after you stood out.
We put the same care into every piece and every conversation, so hearing that it came across makes it all worthwhile.
Looking forward to having you back when the next piece catches your eye.
Stay forged,
Outlaws Amsterdam
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