OUTLAWS. Amsterdam Reviews 

3,024
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality and unique designs of the products, often noting that items look even better in person than online. The delivery service is frequently highlighted as quick and efficient, with many appreciating the well-packaged items and smooth overall buying process. Reviewers also commend the exceptional customer service, citing prompt replies, helpfulness, and a proactive approach to resolving any issues. However, some people experienced issues with ring sizing, finding certain items to be a little tight or not matching the expected design for larger sizes. A few customers also noted slow delivery or problems with the courier, including packages being delivered to incorrect locations.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the beautiful, unique, and well-made... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple, easy, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting its exceptional quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing team in investigating my lost peice in transit, totally respectable and understandable. Swift responses and was great at what they do. Couldn't fault this company. Always true and faithful ✨️... See more

Company replied

Rated 5 out of 5 stars

Great purchasing experience through these legends. The emails and banter back and forth. They live thier roles. Website is well designed and the goods themselves are top notch, there's no difference b... See more

Company replied

Rated 5 out of 5 stars

The service was fantastic, the pieces were very good overall. The larger ring was a little tight but when ordering online size can always be a bit of a gamble. The smaller ring was perfect as was the... See more

Company replied

Rated 5 out of 5 stars

the experience with outlaws was brilliant. not only were they super friendly throughout (thank you Joanna and Jack) but they gave me a 30% discount on my purchase. the jewellery i got was great qualit... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,024)

1,261 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The piece is great love it

The piece is great love it! I like the design, the weight and the look when it’s around my neck, perfect length. I only have one very small complaint and that is the clasp! It’s too small, the piece is very manly wich is great but clasp is dainty… it’s seems out of place in the total design of the medallion and chain. And this would be the same for me if I were to take the medallion off, I would view the clasp as being to small/dainty. But other than that between the piece and the customer service, I had to rate it worthy of a five (5) star review!
Thanks Jack!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is on point!

I accidentally ordered the wrong size ring and not only did Outlaws give me options but they responded so fast. My new ring is already on its way. Stay awesome guys, your customer service is on point and I will totally be ordering again. ☺️

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely stellar customer service…

Absolutely stellar customer service from Sam. Ordered a wrong size and arranged a return, had an absolute nightmare with the shipping company so decided to cancel the return, Sam then kindly gave me a green return with a discount code for a new piece which has now been ordered and is on the way. 10/10 will definitely be buying more pieces from here!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb quality, even better customer service

Overall quality of the products are amazing, they feel like they should cost hundreds! Customer service is rapid and very personal and attentive too, I had to exchange a couple things because I got my measurements wrong (entirely my doing) and it was sorted within minutes. Completely stress free. Will 1000% be going back for more in the future!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Really like the pieces

Really like the pieces! Gold lightning onyx cross and last stand pieces are mint 🫡 nice solid designs fit around the neck really well!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

My first time buying from here

My first time buying from here. The website is easy to navigate and the products all look great. My order was quickly dispatched with excellent communication and tracking from the seller. Im really happy with my bracelet. Its excellent quality and arrived in great packaging. Highly recommended and I will be buying again soon.

11 June 2026
Unprompted review
Rated 4 out of 5 stars

Great products

Great products, fits in with my style perfectly. Quick delivery and great agter sales. I will be buying from outlaw again for sure!!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, very personalised and made to feel I was first priority. Never really experienced anything like it before. Can’t wait for the pieces to arrive. Thank you to Jack and Joy.

5 July 2026
Unprompted review

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