Nathaniel Car Sales Reviews 

2,214
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and professional throughout the entire purchasing process, making every interaction pleasant. Future buyers truly appreciate the relaxed, pressure-free showroom environment and the thorough, detailed explanations provided during test drives and final vehicle handovers. Some reviewers were not happy with after-sales communication, noting frustratingly long waiting times for replacement parts or scheduled service appointments. A few consumers also encountered minor administrative mistakes regarding vehicle collection details or felt that trade-in valuations fell well below realistic market expectations.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, approachable, and extremely... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and love for... See more

Customer service

People report positive experiences with customer service, highlighting professional, welcoming, and... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the car buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,214)

632 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks for the five star review,
We really appreciate you taking the time to write a review.
If you know of a family member who would live a new or pre owned Nathaniel Car.
We will send you £100 every time as a thankyou.
Thanks again for the business.

Nathaniel Cars
Cwmbran

Rated 5 out of 5 stars
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Good morning Mandy

May I say that we are so pleased that you took the time to write the review.
We pride ourselves on a non pressure approach.

If you know of a family or friend who would love a Nathaniel new or preloved vehicle we will send you £100 every time

Kind regards

Nathaniel Cars
Cwmnran

Rated 5 out of 5 stars

Nathaniel Cars Bridgend - Positive Experience

My experience with Nathaniel Cars was very positive. The salesman explained my options very well to purchase my new car. The most important thing is my new car so far, I am very pleased to own. Going forward if I keep getting this service and the car keeps impressing me, I have no doubts I will be purchasing another car in the future. Thanks Nathaniel Cars.

7 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for your fantastic review! We’re delighted you’re so pleased with your new car and the service you received. We look forward to welcoming you back in the future! 😊

Rated 3 out of 5 stars

The car had a fault with satnav still…

The car had a fault with satnav still waiting for it to be fixed was told on 18th of June part would take 10 days to come as of 10th of August have not heard anything.

1 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Good afternoon

So sorry about the delay on the part delay.

I will make sure we update you every week until the part arrives and your car is booked in .

Again my appologies.

Nathaniel MG
Cwmbramn

Rated 5 out of 5 stars

The staff was great answering ever…

The staff was great answering ever question I had they kept me well informed about what was happening. Also once I had had the car the rang me up to check how it was going and if I needed any help with anything recommended the to any thanks once again for perfect service.

2 August 2026
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Reply from Nathaniel Car Sales

Thank you for the amazing 5-star review, James. We're so glad you enjoyed your experience
Our whole team strives to provide great custeomer service and your kind words make the teams day
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

First class service

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to the garage who also bought a car from Elliot. Good range of vehicles available.introduced to service dept.

5 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the amazing 5-star review, We're so glad you enjoyed your experience and Elliott helped to meet all your needs
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Terry from the Bridgend branch was…

Terry from the Bridgend branch was fantastic, from test drive, advice and through to final sale.

Can't fault the service down to earth and no pushy sales. Truly unlike many other car dealers

2 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you so much for your fantastic review! We’re delighted to hear that Terry looked after you so well throughout the whole process, from the test drive through to completing your purchase. We’re especially pleased that you found the service friendly, relaxed and pressure-free — that’s exactly the experience we aim to provide. We’ll be sure to pass your kind words on to Terry. Enjoy your new car! 🚗

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , kept me informed with every step and process of the purchase.

2 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Good afternoon

Thanks for the five star review, we really appreciate it.
If you know of a family or friend who would love a Nathaniel car new or pre-loved we will send you £100 for every person who purchases.

One again thanks for the business.

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Brilliant experience!

Terry was amazing! From start to finish he helped find us the perfect family car. I honestly couldn’t recommend them enough! The whole process was easy and Terry kept us updated with everything that was happening and when we could pick up our new car.

1 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you so much for your lovely review! We’re thrilled to hear that Terry made the whole experience so easy and kept you updated every step of the way. It’s fantastic to know he helped you find the perfect family car and provided the level of service we strive for. We’ll be sure to pass your kind words on to Terry. We hope you enjoy your new car and thank you for choosing us! 🚗😊

Rated 5 out of 5 stars
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Good afternoon

Thanks for the five star review, we really appreciate it.
If you know of a family or friend who would love a Nathaniel car new or pre-loved we will send you £100 for every person who purchases.

One again thanks for the business.

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Stress free car shopping.

It's been a long time since stepping out to buy a new car. I was pleaseantly surprised by the range and variety of most makes and models. Pricing was fair and competitive with no hidden surprises. We were left to look about the stock without being hassled by pushy salesmen. Overall an enjoyable stress free experience.
I asked about a few cars before settling on my purchase. Clear communication by friendly happy staff. Service was swift when it was decided what I wanted. I had a few initial problems with my old car and staff were professional when helping me sort it out.
I would happily recommend them if you want to upgrade or are just purchasing your first car.

6 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you so much for taking the time to leave such a detailed review. We’re delighted to hear that you had such a positive, relaxed experience with us, from browsing our range to finding the right car for you. Thank you for your recommendation don't forget we do offer a referral scheme — it really means a lot to the whole team. We hope you enjoy your new car and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

I was very happy with the service at…

I was very happy with the service at Bridgend
My salesman was Terry and he treated me very well
I look forward to the next time i visit the site

6 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you so much for your lovely review! We’re delighted to hear that you were so happy with the service at our Bridgend branch and that Terry looked after you so well. We’ll be sure to pass your kind words on to him. We really appreciate your support and look forward to welcoming you back next time!

Rated 5 out of 5 stars

Nyle was amazing

Nyle was amazing, so helpful and informative. He spent so much time going through options and supporting us with deciding on the car. It was because of him we bought and didn’t go home to think about our decision.

5 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you so much for your fantastic review! We’re delighted to hear that Nyle was so helpful, informative and supportive throughout your car-buying journey. It’s brilliant to know that he took the time to go through all the options with you and gave you the confidence to make your decision on the day. We’ll be sure to pass your lovely feedback on to Nyle — it’s greatly appreciated. Enjoy your new car! 🚗😊

Rated 5 out of 5 stars

Never felt pressured into a purchase…

Never felt pressured into a purchase salesman was very pleasant and helpful would recommend them

30 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Many thanks for the great review and feedback , we really appreciate it
Kind Regards Nathaniel Team

Rated 2 out of 5 stars

Service after not great.

Service after not great.
The wait to have your faulty car seen is over a months wait. Absolutely ridiculous so although I like my car I now would not recommend MG Nathaniel cars Cardiff. Oh and your car needs to be in the garage all day just for a radio issue. Terrible service offered

28 July 2026
Unprompted review
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Nic, thank you for bringing this to our attention. We are truly sorry to hear that your experience did not meet expectations. We take pride in our work and would love the opportunity to sort this out for you right away. Please reach out to Richard Osbourne directly so our service team can look into the details and make things right. Thank you for giving us the chance to improve
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, very friendly and offered lots of support for even after care.

2 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks for the five star review we really appreciate it,
If you know of a family or friend who would love a Nathaniel Car we will pay you £100 each and every time.

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

The salesman in Nathaniel garage…

The salesman in Nathaniel garage Bridgend Dan was brilliant. HE was very friendly polite and helpful.

27 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Ruth, Thank you for leaving a lovely 5 star review. we will pass your kind words on to Dan who will be very pleased to read them.

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