Acklam Cars Reviews 

3,756
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales team and staff members for their outstanding professionalism, expert knowledge, and consistently helpful attitude during vehicle purchases. Many consumers note that the entire buying process is exceptionally smooth, transparent, efficient, and completely stress-free from start to finish. People also highlight the immaculate presentation of the high-end cars and the welcoming, stylish atmosphere of the showroom. Buyers deeply appreciate the thoughtful personalized touches, such as custom preparation and attentive customer care, which make every transaction memorable. Reviewers consistently state that they would not hesitate to return for future vehicle purchases and strongly recommend the dealership.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is extremely professional and goes the... See more

Service

People report positive experiences with service, highlighting a smooth, simple, and professional process from... See more

Product

Customers had positive experiences with product, highlighting that vehicles are prepared to the highest... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, efficient, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a Defender 110 from Acklam. The sales Manager Joe Khan dealt with the sale. Joe was at all times extremely professional going the extra mile to ensure a smooth transaction. I would... See more

Company replied

Rated 5 out of 5 stars

Liam was extremely professional, very helpful and made the whole process hassle and stress free. The vehicle was as described and prepared to the highest standard. I completely understand why these gu... See more

Company replied

Rated 5 out of 5 stars

What a wonderful customer service experience. I would give 10 stars for the easy way Joe guided me through the whole process. He sorted out everything including organising a warranty and breakdown cov... See more

Company replied

Rated 5 out of 5 stars

This is the third time I have purchased a car from Acklam Cars and the experience just gets better and better. They have the finest examples and an excellent choice. The best thing about them is their... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Motor Vehicle Dealer
  4. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(3,756)

252 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and good…

Very professional and good communications

7 October 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such an incredible review. We're delighted to hear that our team was able to make the process quick, straightforward and completely stress-free for you. It's great to know our communication and efficiency stood out.

Congrats on your purchase & thank you for your custom.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Liam and his team really look after you…

Liam and his team really look after you from start to finish professional service from the outset. Fantastic service fully recommend Acklam garages.

9 October 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such an incredible review. We're delighted to hear you had such a positive experience purchasing your car from Acklam Cars. It's fantastic to know that Liam and the team provided the level of service and support that made your experience so memorable. Your recommendation means A lot to us .

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Excellent service once again.

What can I say! Absolutely excellent service once again from Richard. The whole process was easy from start to finish, and I can’t recommend this company enough. I never feel pressured going in and always come out smiling. Thank you Acklam cars.

8 October 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for your wonderful review! We're delighted to hear you've once again received first-class service from Richard.

Your continued support means a great deal to us, and we're thrilled we could provide another great experience.
We hope you enjoy your new car, and we look forward to welcoming you back again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Exellent service

Exellent service, the sales team, commercial team and everyone there provide a high standard of service and I would recommend them to anyone

5 October 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for your fantastic review and for choosing Acklam Cars!

Your kind words about our cars, staff and overall experience mean a great deal to us.

We're incredibly grateful for your support and are thrilled to be your trusted choice when it comes to finding your next car.We look forward to welcoming you back again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Very professional smooth transaction…

Very professional smooth transaction excellent set up and stock would use again and recommend

1 October 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such an incredible review. We're delighted to hear that our team was able to make the process quick, straightforward and completely stress-free for you. Your recommendation means A lot to us .

Congrats on your purchase & thank you for your custom.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Paddy Barry was the total professional

Paddy Barry was the total professional, friendly not not overbearing, knowledgeable about every aspect of the vehicle I enquired about and went on to purchase.
I had been monitoring stock for weeks and jumped when the right spec and price landed.
This is the first purchase from these guys but given my total satisfaction won’t be the last.
Top notch Paddy - thanks

28 September 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear you had a great experience buying the perfect car for you with Paddy.

We look forward to welcoming you back in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Bought my 16th car from Acklam Car…

Bought my 16th car from Acklam Car Centre yesterday, dealt with Liam as always.
Got me the best deal on my C63 and the process was so so easy for me.
Liam acting on my behalf handed my old car back to the finance company under the voluntary termination agreement.
The only problem i have now is the wife wants to move house as i only live across the road from the Showroom. 😂😂

30 September 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you, for your incredible loyalty and for choosing Acklam Cars for your 16th car!

It means so much to us to have your continued trust and support. We're delighted to hear you've once again had a great experience with Liam. Your kind words are truly appreciated and will mean a lot to everyone.

We hope you enjoy your new car, and we look forward to welcoming you back for many more in the future!

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Sales Manager Joe Khan

Recently purchased a Defender 110 from Acklam. The sales Manager Joe Khan dealt with the sale. Joe was at all times extremely professional going the extra mile to ensure a smooth transaction. I would highly recommend Acklam Cars, this being my second purchase from them.

29 September 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Joe provided a helpful and professional service. Congratulations on the purchase of your new Defender 110.
We look forward to welcoming you back again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Liam was brilliant from first phone…

Liam was brilliant from first phone call a joy to buy from them I’ll be back ,,, vinnie

26 September 2026
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Reply from Acklam Cars

Thank you Mr Jones for your excellent feedback . We are glad to hear your experience was positive and we look forward to welcoming you back to Acklam cars .

All the best,
Everyone at Acklam cars.

Rated 5 out of 5 stars

We have just purchased a car fromAklam…

We have just purchased a car fromAklam Motors we could not rate these guys highly enough from the get go we were dealing with Richard who was very professional and knowledgeable and arranged the car to be be ready in a very short space of time on returning to pick the car up we dealt up with Liam again I can’t speak highly enough of , don’t hesitate to buy a car from here you will be looked after!!many thanks Kirsty and Steven

24 September 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for your incredible review! We're delighted to hear you consider Acklam Cars the best in the business. It's fantastic to know Richard and Liam provided you with a great service .

Your support and kind words about Richard and Liam's service mean a great deal to the whole team. We truly appreciate you choosing Acklam Cars again and look forward to welcoming you back in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Richard made the whole process very…

Richard made the whole process very simple. Fair price for my vehicle and the whole experience was very smooth. This is the 3rd car we have bought from Acklam and would definitely recommend.

23 September 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for your fantastic review and for choosing Acklam Cars for your purchase! We're delighted to hear you've had another great experience and that Richard was able to find the exact car you were looking for.

Your kind words and continued support mean so much and we can't wait to welcome you back when it's time for car number four . Enjoy your new car!

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Absolutely brilliant service great…

Absolutely brilliant service great place with great people would be going back time after time best experience I’ve ever had after 30 years of buying prestige cars

19 September 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that your experience with Acklam Cars was straightforward and faultless from start to finish.

We hope you enjoy your new car and look forward to welcoming you back in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

100% recommend

Really easy transaction from start to finish would definitely buy from Acklam in the future. Thanks to Liam and the team

17 September 2026
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such an incredible review. We're delighted to hear you had such a positive experience purchasing your car from Acklam Cars. It's fantastic to know that Liam and the team provided the level of service and support that made your experience so memorable.

We look forward to welcoming you back

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
Called in on spec unannounced one Sunday morning and left Joe with a brief idea what i was looking for, fast forward 1 week and a fantastic GTS Targa was sourced & deal done. Highly recommend Joe and all the staff at Acklam cars who performed a 5 star service throughout from initial face to face meeting to handover.

12 September 2026
Unprompted review
Acklam Cars logo

Reply from Acklam Cars

Thank you for taking the time to leave such a fantastic review. We're delighted to hear Joe provided a helpful and professional service. Congratulations on the purchase of your new car.

We look forward to welcoming you back again in the future.

All the best,
Everyone at Acklam Cars

Rated 5 out of 5 stars

Exceptional Customer Service

I recently bought a BMW 4 Series from Acklam Cars and I was extremely satisfied with the exceptional level of professionalism, effectiveness and customer care experienced.
Both Paddy and Chris provided the highest level of customer service and I couldn’t recommend this car dealership enough!
Many thanks Roberta

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Picked my new Porsche taycan up…

Picked my new Porsche taycan up yesterday, which was presented in a very very excellent condition dare I say like new condition not bad for a 5 year old car
All the staff there were very friendly, I dealt with Richard & jake who were really top class guys so a very big thank you to them
In short would I buy again from Acklams cars 100% yes
Would I recommend Acklams cars. 100%
Yes !!

12 September 2026
Unprompted review
Rated 5 out of 5 stars

What a super friendly team they are at…

What a super friendly team they are at Acklam cars, I have to say that has just been the most fun I’ve had buying a car, these guys know how it should be done, from the first moment meeting at Grantley Hall last week, to collecting our new car today , I had to write this review straight away. My thanks are to the whole team but special thanks to Joe top guy !!!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

First time dealing with these guys and…

First time dealing with these guys and it was a very good experience. On this occasion I only had a car to sell and the personal and professional service from start to finish was excellent all around. Did as they said and stayed in communication throughout. Very impressed.

9 September 2026
Unprompted review

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