Nathaniel Car Sales Reviews 

2,221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and professional throughout the entire purchasing process, making every interaction pleasant. Future buyers truly appreciate the relaxed, pressure-free showroom environment and the thorough, detailed explanations provided during test drives and final vehicle handovers. Some reviewers were not happy with after-sales communication, noting frustratingly long waiting times for replacement parts or scheduled service appointments. A few consumers also encountered minor administrative mistakes regarding vehicle collection details or felt that trade-in valuations fell well below realistic market expectations.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, approachable, and extremely... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and love for... See more

Customer service

People report positive experiences with customer service, highlighting professional, welcoming, and... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the car buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,221)

638 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never felt pressured into a purchase…

Never felt pressured into a purchase salesman was very pleasant and helpful would recommend them

30 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Many thanks for the great review and feedback , we really appreciate it
Kind Regards Nathaniel Team

Rated 2 out of 5 stars

Service after not great.

Service after not great.
The wait to have your faulty car seen is over a months wait. Absolutely ridiculous so although I like my car I now would not recommend MG Nathaniel cars Cardiff. Oh and your car needs to be in the garage all day just for a radio issue. Terrible service offered

28 July 2026
Unprompted review
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Nic, thank you for bringing this to our attention. We are truly sorry to hear that your experience did not meet expectations. We take pride in our work and would love the opportunity to sort this out for you right away. Please reach out to Richard Osbourne directly so our service team can look into the details and make things right. Thank you for giving us the chance to improve
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, very friendly and offered lots of support for even after care.

2 August 2026
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Reply from Nathaniel Car Sales

Thanks for the five star review we really appreciate it,
If you know of a family or friend who would love a Nathaniel Car we will pay you £100 each and every time.

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

The salesman in Nathaniel garage…

The salesman in Nathaniel garage Bridgend Dan was brilliant. HE was very friendly polite and helpful.

27 July 2026
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Reply from Nathaniel Car Sales

Hi Ruth, Thank you for leaving a lovely 5 star review. we will pass your kind words on to Dan who will be very pleased to read them.

Rated 5 out of 5 stars

Ordered my new MG S9 PHEV my salesman…

Ordered my new MG S9 PHEV my salesman Dan Blake was first class all the sale and transfer procedures were effortless including a thorough hand over of the vehicle at collection.

31 July 2026
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Reply from Nathaniel Car Sales

Hi Colin, Thank you for leaving a lovely 5 star review. we will pass your kind words on to Dan who will be very pleased to read them.

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Explained everything nothing to much trouble

30 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Peter, Thank you for leaving a lovely 5 star review. we are glad our staff were able to look after you as you expected.

Rated 5 out of 5 stars

Our experience was amazing as usual

Our experience was amazing as usual. This is our fifth car from Nathaniel’s,All the staff go above and beyond to make sure you get what’s right for you. Especially the salesman that sorted out our vehicle his name was Cody and he was amazing from start to finish.

1 August 2026
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Reply from Nathaniel Car Sales

Hello Andrew, Thank you for leaving a lovely 5 star review. we will pass your kind words on to Cody who will be very pleased to read them.

Rated 5 out of 5 stars

Above & Beyond*****

Fantastic, I could’t wish for better service.

1 August 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi James, Thank you for leaving a lovely 5 star review. We are very glad to hear our staff were able to look after you as you expected

Rated 5 out of 5 stars

First class service

First class service

31 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Paul, Thank you for leaving a lovely 5 star review.

Rated 5 out of 5 stars

Very smooth car purchase.

Very helpful friendly staff.
Car purchase went smoothly.
Customer service was excellent.

31 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Mike, Thank you for taking the time out of your day to leave us such a wonderful 5 star review.

Rated 5 out of 5 stars

Very professional

Very professional, welcoming and any questions I asked was answered as it my first time owing a MG.
All the staff at Nathaniel cars Cwmbrân are friendly and make sure they go the extra mile.
I would definitely recommend the company.

30 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Hi Lucy,

Thanks for taking the time to write such a lovely review.

If you recommend a friend we are ready to pay out £100 each and every time.

Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

The staff/salesmen made it their…

The staff/salesmen made it their mission to make sure that my question’s and expectations were met
Elliott went more than just handing over the car, he made sure I understood the new system/functions of the system and that I was happy with everything

22 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks for the fantastic review! I will be sure to pass your kind words along to Elliott and the Team
Kind Regards

Rated 3 out of 5 stars

The purchase of my wife’s car went…

The purchase of my wife’s car went smoothly as my PX was over 12 years old and wasn’t expecting a great deal for it, but when I came to trade my car in for a new 26 plate vehicle, the salesman offered me well below market value stating that my car had rear disc brake issues, upon disagreeing with him stating that the car had only been to Audi 2 weeks previous and was given a clean bill of health from one of their master technicians ( video proof of this also). Therefore I DIDN’T GO AHEAD WITH THE PURCHASE.
I took my business elsewhere!!!

23 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for your review and the comments on how smoothly the purchase of your MG4 went Coilin in Cardiff

On the comments we welcome your feedback and I’m sorry that your expectations were not met on the value of your Audi.
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

We had our new car from Nathaniel cars…

We had our new car from Nathaniel cars in Cardiff and our sales rep was Shane Perry he was brilliant from start to finish couldn't have asked for a better sales man ge explained every single detail of the car. Would highly recommend them. One happy customer 😀

29 July 2026
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Reply from Nathaniel Car Sales

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with Shane. Your support means the world to us, and we can’t wait to see you again
Kind regards Nathaniel Team

Rated 5 out of 5 stars

Treated like a friend

Treated like a friend, not just a customer.

18 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thanks so much, we really appreciate the review and look forward to seeing you again.
Kind regards Nathaniel Team

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