I bought several items from the moomin store and they’re all amazing!! They arrived super quick and were packaged really securely in a beautiful moomin box! The glass mug I bought actually arrived wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First of all - great range of products, good prices, website is comprehensive (except when someone like me uses it 🙄), great delivery prices and times, amazing packaging (my 28 yr old daughter was... See more
I ordered two items, a wallet and a mug. The wallet is perfect. No interior photos on the website so I took a chance anyway. Quality seems good. Print is bold and looks cool. The mug is exce... See more
So pleased, bought myself some birthday treats. Cute packaging, prompt delivery and I LOVE the saucepan so much! Definitely planning to return to the Moomin shop for more gifts, possibly even for othe... See more
Company details
Written by the company
The official Moomin UK Online Shop. Make your life more Moominous with our huge selection of official Moomin products, shipped directly from our UK warehouse.
Contact info
United Kingdom
- moomin.co.uk
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love this website!
I love this website!! I wish delivery was more reasonable but the products are amazing so worth it :)
3 March 2026
Unprompted review
Wonderful and magical.
Wonderful and magical.
I bought the comics for my little boy who has been reading them all through the Christmas holiday.
I highly recommend the wonderful world of the Moomins!
25 December 2025
Unprompted review
Reply from Moomin
Thank you so much Gemma
Placed an order but it never arrived
Placed an order but it never arrived. Contacted support when it initially hadn't arrived (after several weeks) Who said royal mail were trying to deliver it and it should be out for delivery the next working day. It still didn't turn up so I emailed again. They advised it should have been returned to them, although they hadn't had anything.
Either way I didn’t end up with anything and out the cost, which wasn’t huge but lesson learned. I wont order again.
Update Nov - Did finally get a refund after months waiting but it was a PARTIAL refund and not the value of the order so still out of pocket. Avoid ordering from here.
18 September 2025
Unprompted review
Reply from Moomin
Hi Conor
We are sorry to see the 1* review. This is still an ongoing case, caused because Royal Mail tried to deliver to your address several times, but at no time was there anyone at home. Like we wrote in our communication, you can either collect from the delivery office, or book a redelivery on a date that suits you, if you don't do that then the parcel will be returned to sender after some weeks, and we will refund the goods. You did not respond to that, and it doesn't look like you have booked a redelivery nor collected the parcel, so we are now waiting for Royal Mail to return the parcel, and then we will refund the goods, That remains the situation, so you are not out of pocket, but we need to follow the returns process when customers do not take in or collected their deliveries, We told you this less than a week ago, if the situation would have changed we would have told you. If the parcel is lost, will we also refund, but there is no indication on the tracking that this is the case, it was scanned two weeks ago and Royal Mail has been waiting for your further action since then.
If you have any further questions, please reply to our current thread in the customer service chat, the case remains open until it is resolved.
UPDATE: We made a full 100% refund of the goods immediately after the goods had been returned to us by Royal Mail. In this case, the customer was not home to receive the items despite several delivery attempts by Royal Mail, and then didn't collect the parcel from the delivery office, nor request a redelivery within the two week period after the failed deliveries, so Royal Mail returned the goods to sender. In such cases, when we have a cost of sending out the order in good faith and the customers then do not arrange to receive the delivery in any way, we do not refund the postage. We state that both in our 'Terms and Conditions' and under 'Deliveries & costs' to avoid any doubt
Kind regards
Magnus
Awful
Awful. Rude and they don’t help when something goes wrong. Don’t be fooled by cute Moomin packaging. They are ruthless business folk.
27 September 2025
Unprompted review
Reply from Moomin
Hi Stephanie. We tried to help you, but the issue was that you had ordered the items to an address which you would never be at to receive your parcel so after two delivery attempts Royal Mail asked you to collect the parcel from their delivery office, which you did. We also said that if you left it, the parcel would go back to us and we would refund. But instead you wanted an immediate refund, before the parcel was returned, which is not how refunds work, items need to be returned first. In the future, you should use a delivery address which it’s possible to deliver to, that way collecting the parcel can be avoided. Hope you nevertheless enjoyed the items.
With Moominous regards
Magnus
I love buying things here
I love buying things here! Beautiful Books full of Wonderful Stories.
The goods arrived promptly and your communication was great.
26 February 2025
Unprompted review
Moomin Marvellous
I ordered two items, a wallet and a mug.
The wallet is perfect. No interior photos on the website so I took a chance anyway. Quality seems good. Print is bold and looks cool.
The mug is excellent. Bigger than expected too. A lettered mug with Snuffkin on the front and Moomin and Little My on the reverse.
Both items delivered together, well packaged and within around three days.
1 March 2025
Unprompted review
Beautiful
Beautiful! Bought for a present for a friend’s child and both my friend and her daughter loved it.
Brilliant service and lovely packaging. The items arrived very quickly.
21 January 2025
Unprompted review
the hat is a lovely and bright and the…
the hat is a lovely and bright and the tumblers are a good size for a g and t thank you
Lovely Moomin socks, my trip abroad is sorted with a pair for every day
13 December 2024
Unprompted review
I have ordered several items from this…
I have ordered several items from this store and never once been disappointed it’s absolutely beautiful merchandise. I actually had to call because I input some wrong personal information and have to say the 2 people I spoke to were absolutely lovely and super helpful. My goods arrived quickly beautifully packaged and amazing quality couldn’t be more pleased
28 November 2024
Unprompted review
Bought for a present for a friend’s…
Bought for a present for a friend’s child and both my friend and her daughter loved it. Beautiful!
Items well packed and delivered promptly. Thank you moomin.co.uk
1 September 2024
Unprompted review
I love buying from this lovely Moomin…
I love buying from this lovely Moomin shop, always a great variety to choose from and always wrapped up with care and delivered quickly....I cannot recommend this company highly enough products are truly delightful 😊
14 August 2024
Unprompted review
So pleased
So pleased, bought myself some birthday treats. Cute packaging, prompt delivery and I LOVE the saucepan so much! Definitely planning to return to the Moomin shop for more gifts, possibly even for other people.
11 May 2024
The best Moomin shop
I made purchases in the moomin shop online and I am very satisfied with the products. The order was delivered on time and the products were of very good quality, I recommend. This will definitely not be my last purchase. Thank you. S
12 April 2024
Highly recommended - excellent shopping experience
First of all - great range of products, good prices, website is comprehensive (except when someone like me uses it 🙄), great delivery prices and times, amazing packaging (my 28 yr old daughter was so impressed).
Then - after I made a mistake about the type of delivery I wanted - I called their warehouse to try and get it resolved. Call was answered by a lovely lady and my mistake was quickly corrected.
Items delivered on Friday and my daughter was blown away with all the products, wrapping, everything; so a big thank you to Moomin Shop.
30 May 2024
Unprompted review
fast good service
Arrived way faster than projected, and communication was well done and frequent.
25 May 2024
I was kept updated regarding despatch…
I was kept updated regarding despatch and delivery which is always very important.
22 May 2024
Box of moomin joy delivered quickly
Delivered quickly, well packaged in a box with moomin branding. The joy of receiving such a parcel is immeasurable. If you are a moomin fan you won’t be disappointed
21 May 2024
Great product and great service
Bought as a gift for a friend,as described, with prompt delivery.
21 May 2024
Very efficient
M order was promptly dispatched and arrived before the due date.
It was well (but not over) packaged.
19 May 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.