Mike Pero Mortgages Reviews 

4,011
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 441 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, often going above and beyond to assist. Reviewers frequently highlight the excellent communication, prompt responses, and clear explanations provided by the team, ensuring they feel well-informed and supported. Many customers found the overall service and process to be easy, smooth, and stress-free, especially for first-time buyers, with guidance making complex situations manageable. This dedicated support and expertise often led to positive outcomes, helping people achieve their goals, such as buying their first home or securing optimal deals.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the ease and stress-free experience... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction with the support... See more

User experience

People report positive experiences with user experience, consistently finding the process easy to understand... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and quick communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James, our broker, has been outstanding! Thanks to James, the whole mortgage process was so easy, as he worked behind the scenes with various banks and our building company to achieve a great result f... See more

Rated 5 out of 5 stars

Brilliant service We love dealing with Shane when it comes to our mortgage lending. A great communicator and very experienced, Shane always provides us with up to date advice and guidance when making... See more

Rated 5 out of 5 stars

As a first-home buyer, I honestly couldn’t have asked for a better mortgage advisor than Kirsty. She went above and beyond from day one — guiding me through every step, sending detailed property repor... See more

Rated 5 out of 5 stars

We've used Mark previously and like our first experience, we again found him to be extremely helpful. Mark guides you through the whole process and makes it simple - he really knows the business, and... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Since 1990, Mike Pero Mortgages has lived and breathed property and finance in New Zealand. We know it inside out. We understand the challenges Kiwis face when home hunting, and for over 30 years, we’ve been the brand that you trust when it comes to making this important purchase. Each year, we arrange more than $1 billion in loans for Kiwis and we’ve helped hundreds of thousands of homeowners and investors achieve their financial goals. Our advisers are located nationwide, but with local expertise, making them well-equipped to help find the best solution for your needs.

Disclaimer

Mike Pero (New Zealand) Ltd Copyright © 2026 All rights reserved

Lending and policy criteria and terms and conditions apply.

Contact info


5.0

Excellent

TrustScore 5 out of 5

4K reviews

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5.0

All reviews

(4,011)

399 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant. Absolutely brilliant

I walked into this with absolutely no clue about anything. I found the whole process incredibly easy. All the work was done for me. No pressure was put on me at all. All options and choices were well explained and left open for me at the same time as being fully supported every step of the way. What is a stressful process for people I walked away rather enjoying it all thanks to Tammy

6 July 2026
Rated 5 out of 5 stars

Amazing experience

A friend had recommended Kirsty to me as they had just dealt with her, and I'm so grateful they did! They had nothing but amazing things to say about her and her work.
The first phonecall I had with Kirsty, she was so warm and welcoming. She spent time getting to know me personally first and then asked about my goals home and mortgage wise.
She was extremely thorough with her guidance and advice, and she translated the financial language to make it easier to understand.
She was patient, understanding and quick with responses. She understood the anxieties of going through the process and was extremely reassuring. I always felt that she encouraged me to take time on making decisions that were right for me.
I am so pleased that I had Kirsty by my side throughout the entire experience, there was no surprises along the way as she had every step explained to me well in advance.

Kirsty truly does have a love for what she does, and she clearly enjoys helping people achieve their goals of purchasing their own home.

12 May 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service
We love dealing with Shane when it comes to our mortgage lending. A great communicator and very experienced, Shane always provides us with up to date advice and guidance when making decisions. Dealing with the bank is not always easy and having Shane in our corner makes the experience a lot better. We would not hesitate to recommend Shane and Mike Pero Mortgages to any prospective client.

23 June 2026
Rated 5 out of 5 stars

Andrew is so good to work with

Andrew is so good to work with- he is very knowledgeable and full of good ideas we didn't even know existed. On top of that, he is friendly and so genuine that we totally trust him to do the best for us. We wouldn't hesitate to recommend him.

28 June 2026
Rated 5 out of 5 stars

As first-home buyers

As first-home buyers, we couldn't have asked for a better mortgage broker. From the very beginning, he was honest, approachable, and always took the time to answer our questions clearly. His advice was practical, transparent, and gave us confidence throughout the entire home-buying process, making what could have been a stressful experience much easier.

Ricky was a pleasure to work with, and we truly appreciated his professionalism, knowledge, and genuine commitment to helping us secure our first home. We look forward to working with him again in the future and would highly recommend Ricky to anyone looking for a mortgage broker.

25 June 2026
Rated 5 out of 5 stars

James was amazing

We had a great experience working with James. He was professional, knowledgeable, and made the whole mortgage process smooth and stress-free. He was always available to answer our questions and kept us informed every step of the way. We highly recommend him!

28 June 2026
Rated 5 out of 5 stars

She made it happen

After working with several brokers over the last few weeks, we decided to trust Shalu with our mortgage—and it turned out to be one of the best decisions we made. Thanks to her dedication and efficiency, we were able to move into our new home in just two weeks, which exceeded all of our expectations.

From the very beginning, Shalu stood out with clear, honest communication, exceptional market knowledge, and a genuine commitment to understanding our needs. There was never any unnecessary jargon—just practical advice and guidance that always put our best interests first, regardless of market conditions.

Shalu worked tirelessly to secure the best mortgage rate for us and made what could have been a stressful process feel smooth, straightforward, and manageable. She was always available to answer our questions, provide reassurance, and keep us informed every step of the way.

We truly felt supported from start to finish. Her professionalism, patience, dedication, and attention to detail were second to none. It's rare to find someone who combines industry expertise with such genuine care for their clients.

Service: ⭐⭐⭐⭐⭐
Professionalism: ⭐⭐⭐⭐⭐
Results: ⭐⭐⭐⭐⭐

Thank you, Shalu, for your outstanding support and for making our dream of owning our new home a reality so quickly. We are incredibly grateful for everything you have done and wouldn't hesitate to recommend you to anyone looking for a knowledgeable, trustworthy, and dedicated mortgage broker.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Gina, the best of the best!

We cannot recommend Gina highly enough!!
As first home buyers, we didn't have much understanding on how it all works. Gina made everything so much easier to understand and navigate. She went above and beyond to help us secure our first home, always keeping us updated and advocating for us every step of the way. What could have been a stressful experience became an exciting and enjoyable one thanks to her guidance and dedication.
We are so grateful for everything Gina did to help make our dream of homeownership a reality. If you're looking for a mortgage broker who truly cares about her clients and delivers exceptional service, we wholeheartedly recommend Gina.
Thank you again Gina, for helping us achieve such an important milestone in our lives. We couldn't have done it without you! Now little Finbar has a cute little red house to call his home :)

Many thanks - Peta, Woody and Finbar

19 June 2026
Unprompted review

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