Great range of petfood, especially as they stock the type of Royal Canin Shih Tzu food my dog likes! Easy ordering, fast tracked delivery, and one satisfied four legged customer!! Thanks very much!... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Louis and I visit Pet Direct at least once a month, and it never disappoints. The selection of treats and toys is fantastic — there’s always something new and exciting to pick up, and the quality... See more
Company replied
Outstanding delivery - fast and you can easily change the delivery date for sooner if you're running out of food! Wonderful customer service if anything goes wrong (it almost never does though). I n... See more
Company replied
My older cat is VERY happy, because I made the mistake of buying Royal Canin Senior Ageing 12+ bickies and now she DEMANDS to have it ALWAYS! I’ve started something I wasn’t intending to, but if it’s... See more
Company replied
Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Fast delivery and we are rural. Extra goodies in our delivery. Great place to go for specific products for a great price.
21 May 2026
Unprompted review
Easy,fast ,good prices
Once I got my head round the app it was excellent, delivery to Bluff from Auckland in two days well packaged, not just a bag of food dumped on the doorstep. Already recommended to my daughter
16 May 2026
Unprompted review
Quick and easy
It was extremely easy to make my purchase. Pet Direct have an awesome range of products for all our fur babies, and at great prices. So quick to get all your pets needs without going out to the shops. Was also a very quick delivery service. Can certainly recommend them.
18 May 2026
Unprompted review
Great customer service and business
Great customer service. Knowledgeable staff and quick delivery for online orders.
12 May 2026
Unprompted review
Pet Direct, my go to
I am always totally satisfied by products, packaging and delivery
21 May 2026
Unprompted review
Very happy long term user of Petdirect
Petdirect website is very user friendly. Extensive product range. Pet food prices lower than most other stores/online sites. Fast delivery, super efficient auto-delivery (which is easy to update/change/add to if needed. Very trustworthy store. I've never contacted Customer Service as they've never made a mistake. Good comms too when things happen (weather situations) so you are kept in the loop re deliveries.
21 May 2026
Unprompted review
Always great fast service Made an…
Always great fast service Made an order on Sunday’s was delivered on Monday
17 May 2026
Unprompted review
I ordered some food for my dog online…
I ordered some food for my dog online and it was delivered the following day. Fantastic fast service thank you 😊
13 May 2026
Unprompted review
Reply from Petdirect
Hello Tracey,
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our fast delivery service. We look forward to serving you and your furry friend again soon!
Best wishes,
The Petdirect Team
Highly recommend Pet Direct
Highly recommend Pet Direct, fast delivery and the best price around normally
19 May 2026
Unprompted review
Reply from Petdirect
Hello Megan,
Thank you so much for your wonderful review! We’re thrilled to hear that you found our delivery fast and our prices competitive. Your recommendation means a lot to us.
Great service Order just what we needed and was…
Order just what we needed and was delivered in a day and half from making the order. That was from Auckland to Lower Hutt Wellington. Would use them again Thank you
14 May 2026
Unprompted review
Reply from Petdirect
Hi Mary,
Thank you so much for your wonderful review! We're delighted to hear that your order was delivered quickly from our Auckland Warehouse!
Reply from Petdirect
Hello Mika,
Thank you for the fantastic review! We're thrilled to hear that your order arrived so quickly. We strive to provide fast and efficient service and we're glad we met your expectations.
I will always keep coming back
I will always keep coming back to Petdirect. Great promotions, great product range and very reliable delivery.
19 May 2026
Unprompted review
Reply from Petdirect
Hello Kel,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoy our promotions, product range, and reliable delivery. Your continued support means a lot to us, and we look forward to seeing you again soon.
I have always had exceptional support…
I have always had exceptional support with pet direct .
My autoships are easy to manage and they always respond to any queries .
18 May 2026
Unprompted review
Reply from Petdirect
Hello Partridge Estelle,
Thank you so much for your ⭐⭐⭐⭐⭐
review! We're thrilled to hear that you've had a great experience with our support and that managing your Autodeliver has been easy
Products for our Dogs
Great website, easy to find products, excellent pricing, next day delivery & we live on a lifestyle block. Will definitely order through Pet Direct again, excellent experience 😊
14 May 2026
Unprompted review
Reply from Petdirect
Hello Rebekah,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our website, pricing, and delivery service. Ensuring convenience and satisfaction for our customers is a priority, so your feedback means a lot to us.
I have observed that my cats are…
I have observed that my cats are healthy on the cat food from Petdirect, and for me ordering is always easy and convenient.
18 May 2026
Unprompted review
Reply from Petdirect
Hello Amanda,
Thank you so much for your fantastic review! We're thrilled to hear that your cats are thriving on our cat food and that you've found our ordering process easy and convenient.
Great shopping
The size guide for harnesses was so easy to follow, they stock a great range of quality brands and shipping was exceptionally fast.
13 May 2026
Unprompted review
Reply from Petdirect
Thank you, Jaycee & Joel, for your fantastic feedback! We're thrilled to hear that you found our size guide user-friendly and appreciated our range of quality brands. It's great to know that our speedy shipping met your expectations. We look forward to assisting you again soon!
Reply from Petdirect
Hello Mark,
Thank you for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you had a great experience with our service, we truly appreciate your support.
Reply from Petdirect
Hi Annette,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our fast and quick delivery service.
Easy ordering and very quick delivery.
Easy ordering and very quick delivery.
17 May 2026
Unprompted review
Reply from Petdirect
Hello Brent,
Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy and that your delivery was quick. We look forward to seeing you again soon!
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