Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
Company replied
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
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Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great products at a reasonable price.
Great products at a reasonable price.
Good friendly and helpful customer service.
Easy online purchasing especially with Afterpay
Highly recommend Petdirect
9 July 2026
Unprompted review
Reply from Petdirect
Hi Vanessa,
Kia ora and thank you so much for the wonderful review! We're delighted to hear you're happy with our fantastic products, pricing, and that our friendly team made your experience smooth. We really appreciate your kind words about Afterpay too, it's great to see it making shopping even easier for our valued customers. 🐾
Ngā Mihi
The Petdirect Team
Happy cats
From ordering to delivery was one day. The Moxiclear product seemed to work on both cats almost immediately. Happy cats now. Great service.
6 July 2026
Unprompted review
Reply from Petdirect
Hello Deb,
What a wonderful review, thank you so much for taking the time to share your kind feedback! We're thrilled to hear that your cats are happy and that the Moxiclear worked so effectively for them. Our fast delivery and quality products are what we strive for, and it's fantastic to know we've met your expectations. 🐱⭐⭐⭐⭐⭐
Ngā Mihi
The Petdirect Team
Can’t beat Petdirect for products
Can’t beat petdirect for products, price and super fast delivery. My go to store for all my pet needs.
1 July 2026
Unprompted review
Reply from Petdirect
Mōrena Lizzie,
We're absolutely thrilled to hear you're loving your experience with Petdirect! Your kind words about our fantastic products, competitive pricing and speedy delivery really make our day. Thanks so much for being a loyal customer and choosing us for all your pet needs. 🐾
Ngā Mihi
The Petdirect Team
Always buy from Pet Direct
I always buy my pet things from Pet Direct. Easy website to shop on, fast delivery. Recommend them especially for flea treatments as the range is vast
3 July 2026
Unprompted review
Reply from Petdirect
Kia ora Grant,
What wonderful feedback – we're absolutely thrilled you're enjoying the seamless shopping experience and speedy delivery! Your kind recommendation about our fantastic range of flea treatments really means the world to us, and we're so grateful to be your go-to for all your pet's needs. 🐾
Ngā Mihi
The Petdirect Team
No wasted food! Amazing!
The system remembered me which saved time. Products arrived quickly even though we are an RD. Product- well, for the first time ever my cats actually eat the raw freeze dried cat food mix - the amount of food I have wasted over the years is amazing so it’s quite something to see the cats eat it and no waste. My dogs- they are unusual in that I have taught them to graze- not scoff- they usually don’t have dried food- but they have so enjoyed the dog food and prefer it over the other food offered! So I’m pretty pleased all up!
7 July 2026
Unprompted review
Reply from Petdirect
Kia ora Teresa! 🐱🐶
We're absolutely thrilled to hear that your cats and dogs are loving their meals and that you're finally seeing zero waste - that's brilliant news! Thank you so much for the wonderful feedback about our speedy delivery to your rural location and how our system remembered your preferences to make things easier for you. We're so grateful for your kind words and look forward to seeing you again soon!
Ngā Mihi The Petdirect Team 🐾
Fantastic service and delivery
Every time I have ordered it has been a smooth process. Prices are average and specials are really good. Packages come so quickly and are packed well. We live a bit out from most shops so ordering from you is great. I will keep using the site for my orders.
2 July 2026
Unprompted review
Reply from Petdirect
Kia ora Lee, thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that your experience has been seamless and that our quick delivery and thoughtful packaging are seeing you so well. It's fantastic to know we're making pet care more convenient for you out of town, and we absolutely appreciate your continued loyalty. Looking forward to seeing you again soon! 🐾
Ngā Mihi The Petdirect Team
Excellent
Excellent website, and products I can afford on my budget.
Fast efficient delivery with well packaged goods.
Highly recommended.
28 June 2026
Unprompted review
Reply from Petdirect
Kia ora Robyn, what a wonderful review, thank you so much! We're thrilled to hear that you found our website easy to navigate and that our products work well for your budget. Your kind words about our fast delivery and careful packaging really mean the world to us, and we can't wait to see you again soon! 🐾
Ngā Mihi The Petdirect Team 🐾
Excellent service at a very good price
Excellent service at a very good price
1 July 2026
Unprompted review
Reply from Petdirect
Kia ora Tony! 🐾
Thank you so much for the wonderful feedback - we're thrilled you've had such a fantastic experience with us! We're passionate about providing outstanding service at prices that won't break the bank, so it's brilliant to hear we're hitting the mark. We really appreciate your support and can't wait to see you again soon!
Ngā Mihi
The Petdirect Team 🐱🐶
easy to get what we need for… our dog
Makes it easy to get what we need for our dog with a very good range of everything, delivery is fast and we are kept up to date with delivery progress
29 June 2026
Unprompted review
Reply from Petdirect
Kia ora Roger! 🐕
What wonderful feedback to receive, and we're absolutely thrilled you're delighted with our fantastic range and speedy delivery service. It's fantastic to know our Autodeliver subscription is making it so convenient for you and your furry mate, and that you're staying in the loop with our delivery updates. Thank you heaps for taking the time to share your kind words with us.
Ngā Mihi
The Petdirect Team 🐾
We love Pet Direct
We love Pet Direct, Great range, good discounts, excellent customer service. Ordering online is easy and fast delivery!!!
3 July 2026
Unprompted review
Reply from Petdirect
Kia ora Carol-Anne, thank you so much for the wonderful feedback! We're thrilled you're loving our excellent range, fantastic discounts, and speedy delivery. Your kind words about our customer service mean the world to us, and we're so grateful to be looking after your furry friends.
We can't wait to see you again soon! 🐾
Ngā Mihi
The Petdirect Team
Great service
Great product range - fast service.
I know I can rely on Pet Direct for quick service. They have never let me down.
2 July 2026
Unprompted review
Reply from Petdirect
Kia ora Mary-Anne,
What wonderful feedback to receive! We're so grateful for your kind words and thrilled that we're seeing you with such reliable service and a great product range. It's customers like you that make what we do so rewarding, and we can't wait to continue looking after your furry friends. 🐾
Ngā Mihi
The Petdirect Team
Fantastic value
Fantastic value, fast delivery and really proactive customer service staff
5 July 2026
Unprompted review
Reply from Petdirect
Kia ora Gary! 🐾
Aroha mai, we're absolutely thrilled to hear you had such a wonderful experience with us! Your kind words about our speedy delivery, amazing value, and our proactive team really make our day. We're so grateful to have customers like you and can't wait to see you again soon!
Ngā Mihi The Petdirect Team 🐕🐈
Ease of ordering and fast delivery
Ease of ordering and fast delivery. Greet range of vet products
1 July 2026
Unprompted review
Reply from Petdirect
Kia ora Anj!
Thanks so much for the wonderful review 🐾 We're thrilled you've found our ordering process smooth and that you're impressed with our speedy delivery and excellent range of vet products. Your kind feedback really means the world to us, and we can't wait to see you again soon! 😺🐕
Ngā Mihi
The Petdirect Team
The dogs love this and I loved how…
The dogs love this and I loved how quick the delivery was
3 July 2026
Unprompted review
Reply from Petdirect
Kia ora Monnette,
Thank you so much for the fantastic review! We're thrilled that your pups are loving their products and that our speedy delivery hit the mark. Your kind feedback really makes our day and we can't wait to see you and your furry friends again soon! 🐕⭐⭐⭐⭐⭐
Ngā Mihi
The Petdirect Team
Very easy to buy from Petdirect
Very easy to buy from Petdirect, but even more important for pet parents, is the excellent advice you get for the different breeds of dogs. They really care about your fur babies and have fantastic product knowledge.
27 June 2026
Unprompted review
Reply from Petdirect
Kia ora Kathryn! 🐾
What wonderful feedback, and we're so grateful for taking the time to share it! We absolutely love seeing pet parents like you find value in both our seamless shopping experience and the knowledgeable advice our team provides. Your fur babies deserve the best, and we're thrilled we can help you care for them with confidence.
Ngā Mihi The Petdirect Team 🐕⭐⭐⭐⭐⭐
100% happy
Easy to order. Extremely fast delivery - next day. Prices were below supermarket costs. Items were as described. Very happy to buy from them again
25 June 2026
Unprompted review
Reply from Petdirect
Kia ora Doreen! 🐾
Thank you so much for the fantastic feedback - we're thrilled you had such a wonderful experience with us! We really appreciate your kind words about our speedy delivery, competitive pricing, and accurate items. We can't wait to see you again soon and keep your furry friends happy!
Ngā Mihi
The Petdirect Team 🐕🐈
Good range and prices + speedy delivery
30 June 2026
Unprompted review
Reply from Petdirect
Kia ora Melanie! Thank you so much for the fantastic feedback - we're thrilled you loved our product range, competitive prices, and lightning-fast delivery! 🐾
We really appreciate customers like you and can't wait to see you again soon.
Ngā Mihi The Petdirect Team
Reply from Petdirect
Kia ora Bonnie 🐾
Cheers so much for the wonderful feedback! We're stoked to hear you're happy with our diverse product range and speedy delivery. We really appreciate seeing you and can't wait to help you out again soon!
Ngā Mihi
The Petdirect Team 🐕😺
Prompt reliable service and easy order…
Prompt reliable service and easy order process from start to finish.
Very friendly and efficient customer service and great, easy to navigate website.
4 July 2026
Unprompted review
Reply from Petdirect
Kia ora DM! 🐾
Thank you so much for the fantastic ⭐⭐⭐⭐⭐ review - we're thrilled that you found our service speedy and dependable!
We really appreciate your kind words about our team and website.
Ngā Mihi The Petdirect Team 😺🐶
Reply from Petdirect
Kia ora Carla! 🐾 Thank you so much for the wonderful feedback - we're thrilled you're happy with your speedy delivery, fantastic range, and amazing savings!
Ngā Mihi The Petdirect Team 🐱🐶
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