Mariner Insurance Reviews 2,509

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, quick, and efficient, highlighting the smooth process from inquiry to obtaining insurance. Many people found the staff to be highly professional, knowledgeable, and helpful, making interactions pleasant and worry-free. The response times were frequently noted as very fast, and the pricing was often described as competitive and offering good value. However, some customers also noted that the communication could be less than average, with one reviewer mentioning a slower response compared to other companies. Additionally, a few people found the mobile website difficult to navigate, almost leading them to abandon the process.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the process. Many... See more

User experience

People report positive experiences with user experience, consistently describing it as easy, fast, and... See more

Response time

Consumers find response times to be positive. Many reviewers highlight prompt replies to queries, fast... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, friendliness, and... See more

Price

Customers consistently note positive experiences with price, highlighting very competitive premiums and... See more

Based on these reviews

Rated 5 out of 5 stars

All quite straight forward from enquiry to contract. Competitively priced in the market. Acceptable terms. Fair Excess. Quick response to any questions. Should we ever have to make a claim we tr... See more

Company replied

Rated 5 out of 5 stars

A quick and easy process from my initial enquiry through to getting my boat insured for an upcoming trip. I have since decided to sell my boat, and have received a refund of my premium. All very ea... See more

Company replied

Rated 5 out of 5 stars

Gold star service very easy to put in place . Highly professional and knowledgeable staff with just the right degree of flexibility to make things worry free . And on top of that the cost was by far t... See more

Company replied

Rated 5 out of 5 stars

Everything I needed was laid out clearly & concisely. From first discovery of your service 10 minutes before purchasing your product until final payment was simple. Thanks & regards Gavin Newport

Company replied


Company details

  1. Insurance Agency

Written by the company

Mariner Insurance has been offering Kiwis boat insurance in New Zealand for over a decade with specialist marine insurance cover for trailer boat, jet ski, yacht, launch, charter boat, construction, bluewater and transit. We are locally owned and are boaties too, so please get in touch for a quote.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Response time and the best pricing for…

Response time and the best pricing for the cover offered !!

13 April 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi there, thank you for your review and kind words. Great to hear you found our online service quick and easy to get competitive cover in place. Welcome aboard!

Rated 5 out of 5 stars

Quick reply

Quick reply. Fair quote. Just easy

13 April 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Monty, thank you for your review. Glad to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard!

Rated 5 out of 5 stars

Quick response

Quick easy informative response price completive

17 April 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Simon, thanks for your review! We’re glad you found the process quick, easy, and informative, and that our pricing was competitive. Welcome aboard!

Rated 5 out of 5 stars

Quick and easy to organise insurance

Quick and easy to organise insurance

10 April 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Garry, thank you for the review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!

Rated 5 out of 5 stars

Professional and responsive

Professional and responsive

10 February 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Stephen, thank you for your review and kind words. Great to hear that you are happy with the professional service received throughout your claims process. Glad to have you back on the water!

Rated 5 out of 5 stars

Very quick service and great…

Very quick service and great attitude/customer focus.

13 April 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Brett, thanks for your review and kind words. Great to hear that you enjoyed our fast service and customer‑focused approach. Welcome aboard!

Rated 5 out of 5 stars

Instant quote very easy to deal with…

Instant quote very easy to deal with with great backup support

12 April 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Paul, thank you for your review and kind words. Great to hear you found our online service quick and easy to get cover in place, and that our support was there when needed. We appreciate you taking the time to share your experience - Welcome aboard!

Rated 5 out of 5 stars

Very satisfied (new) customer!

Very easy to deal with. A very competitive price. Policy was put together (and accepted). This is a company that I have never dealt with in the past and they treated me like a "life long" customer.

10 April 2026
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Reply from Mariner Insurance

Hi Steve, thank you so much for your thoughtful review! We’re really pleased to hear you found the Mariner team easy to deal with and our premiums competitively priced. As a first-time client, it means a lot to know you felt looked after from the outset - that’s exactly the experience we aim to provide. We truly appreciate your feedback and welcome you aboard!

Rated 5 out of 5 stars

Very easy to deal with and very prompt…

Very easy to deal with and very prompt service

10 April 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi John, thank you for the great review! We’re glad you found the Mariner team easy to deal with and appreciated the prompt service. Welcome aboard!

Rated 5 out of 5 stars

Kind

Kind, friendly, prompt service

10 April 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Gordon, thank you for your review & kind words. Great to hear the Mariner team are offering friendly and professional service. Welcome aboard!

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff, prompt replies to any/all queries, and very helpful through the entire process.

9 March 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Nick, thank you for your review and kind words. Great to hear that you are happy with the helpful & prompt service received throughout your claims process. Glad to have you back on the water!

Rated 5 out of 5 stars

Happier Insurer

Response time, service and pricing.

26 March 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Rob, thanks so much for your review and kind words. We’re glad to hear the Mariner Crew were able to help you secure fast, competitive, and hassle‑free cover for your vessel. Welcome aboard!

Rated 5 out of 5 stars

Super easy

Super easy, fast, hassle free& great having instant cover.

27 March 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Carl, thank you for the review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!

Rated 5 out of 5 stars

Competitive rates

Competitive rates. Ease of urgent after hours quote and subscription.

2 April 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi there, thank you for the review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!

Rated 5 out of 5 stars

Your paperwork was easy to fill in

Your paperwork was easy to fill in

27 March 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Kevin, thanks for your review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!

Rated 5 out of 5 stars

Easy to deal with Great helpful staff…

Easy to deal with Great helpful staff member on phone

24 March 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Kathi, thanks for your review and kind words. Great to hear the Mariner team provided you with helpful service to get cover in place for your boat. Welcome aboard!

Rated 5 out of 5 stars

Fast and efficient with quick call back…

Fast and efficient with quick call back and friendly service

19 March 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Liezel, thank you for your review. We’re glad happy to hear the Mariner team provided fast and efficient service, with a quick call back and friendly support. Welcome aboard!

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