We were incorrectly billed as the wrong class of car was used and paid more. On our return journey someone seem to get stuck at the barrier despite a green light and barrier up, the sign said not to r... See more
Company replied
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Review summary
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I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
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Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... See more
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Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
631 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from M6toll
Hi Lucy , thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
website was not clear
had to email in as website was not clear about special characters in password that were not acceptable.
the reply to my email was clear and very helpful
17 July 2026
Reply from M6toll
Hi Miriam, thanks for your positive comments regarding the email you received. I have noted your comments regarding the clearness of the website. Please do not hesitate to reach out should you need anything further. Kay@M6toll
Disgusting as card never worked then…
Disgusting as card never worked then used another card but charged on both of them.
Customer service so poor as could not acknowledge that my car reg was correct.
Pathetic over charged service
17 July 2026
Reply from M6toll
Hi Stephen. I am sorry that your recent journey did not meet your expectations. I would like t reassure you that you will have only been charged once for you journey and the charges you see are pending and will drop off.
Please do not hesitate to conatct us again, if this issue is not yet resolved. Kay@M6toll
Too expensive and I didn't want to take…
Too expensive and I didn't want to take the M6 Toll, I wanted the M6.
The sign posting is mis-leading around the Cannock A roads.
6 July 2026
Reply from M6toll
Hi Ian We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Andrew We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Fine for vehicle being delivered on the back of a transporter
I have been sent a fine for a vehicle.that was been transferred to Edinburgh on the back of a transporter . I purchased the vehicle the following day. The vehicle i purchased was a.non runner having been off the road for 4 years
10 July 2026
Reply from M6toll
H Jim, thanks for your review. I am sorry that this has happened. I can see that my coleague has conatcted you on the 10th of July and imediately cancelled all of the charges.
Should you require anything else, please do not hesitate to get in contact Kay@M6toll
Does what it says on the site!
Read their site menu, found relevant info sent message - auto bit then another auto message came in reply; then a personalised human message arrived explained in full next portion of events! Alls cool!
10 July 2026
Reply from M6toll
Hi Peter, thanks so much for your positive comments. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I needed confirmation and assurance…
I needed confirmation and assurance about our Motorbility Pass and dates. The agent was very helpful and I was completely happy with her response.
16 July 2026
Reply from M6toll
Hi Steve, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Acted promptly on my query and resolved…
Acted promptly on my query and resolved quickly no
15 July 2026
Reply from M6toll
Hi , thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Ridiculous pricing
The charge for a single car is just ridiculous now.... I mean, if the road guaranteed say a 30 or 40 minute journey reduction, maybe I'd pull the trigger, but the reality is, Google Maps more often than not shows only a 10 minute saving - and sometimes even none at all! This is on a 4 or 5 hour journey, so I rarely bother with it at all now. They should seriously look at dynamic pricing imho, might earn
more!
16 July 2026
Unprompted review
Reply from M6toll
Hi Simon We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Inconsistent charges raging from £10 to £20 single trip
Inconsistent charges raging from £10 to £22 single journey. Standard reply saying the higher charges are correct and no way of appealing. We have a 7 seater not a HGV!
15 July 2026
Reply from M6toll
Hi Linda, thank you for your comments regrding the classification of your vehicle. I will ensure that these are passed on.
Please do not hesitate to reach out should you require further support Kay@M6toll
Reply from M6toll
Hi Sam, thanks for your review. I can see tht you made an error in entering the road and as a gesture of goodwill my colleague refunded 1 zone. If you would like to give further feedback on how this was not to your satsfaction, then please do reach out Kay@M6toll
Reply from M6toll
Hi Marilou, thanks so much for your positive comments regarding the team. Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I would have liked to be able to have…
I would have liked to be able to have printed off my receipt as it used to be rather than having to remember to go online to download it.
15 July 2026
Reply from M6toll
Hi Andrew, thanks for your comments and I have noted your feedback. Please do not hesitate to reach out should you need anything further Kay@M6toll
Prices are extortionate
Prices are extortionate, I drive a VW shuttle passenger vehicle and was charged for a goods vehicle. I queried the pricing to no avail.
8 July 2026
Reply from M6toll
Hi Sarah, and thank you for your comments regarding your vehicle classification. We really appreciate your feedback.
Our classification system is different to the one that the DVLA use and your vehicle is a class 4 due to it's height. I have noted your comments regarding this.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Reply from M6toll
Hi Gary, thanks so much for your positive comments . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
I had a query
I had a query. I asked and you responded reasonably promptly and with a comprehensive answer
13 July 2026
Reply from M6toll
Hi Ken, thanks so much for your positive comments regarding the service . Please do not hesitate to reach out, should you need anything further. Kay@M6toll
Class 2 vehicle miraculously becomes class4
On 10th July I drove my class 2 vehicle through the M6 toll and received a charge for a class 4 vehicle. I drove the same vehicle through same toll on 28th June 2025 and was correctly charged as a class 2 vehicle . On querying this I was told it’s a private company so they don’t follow government classification rules , my vehicle must have exceeded the 1.3 m vertical height through front axle because either I had over inflated the tyres or wasn’t carrying a heavy enough load. Obviously losing a stone before going on holiday cost me dear. I have measured my car’s vertical height at 1.25m whilst unladen but I haven’t used the magical calibration used by M6 toll so I’ve to pay as a class 4 vehicle. Needless to say having used this road for 23 years without complaint I will no longer be using it as they have no regards for fairness and only interested in upping their revenue by fair means or foul. Disgusted. I only submitted this review as M6 toll sent me an email asking to review their service.
M6Toll now stating it is an additional mirror that makes the vehicle a class 4 however this mirror was on the vehicle when it passed through on both dates so why the difference in class because of a mirror ? If M6 Toll were honest and up front and state we’ve got your money so we don’t care it would be less annoying than the absurd excuses they come up with to choose not to classify the vehicle properly. At this time it’s obvious that M6 Troll would be a more apt name for the business.
10 July 2026
Reply from M6toll
Hi Richard and thank you for your comments. I can see that you have made 2 journeys on the road in your vehicle and have noted that you drive an Alphard. The addition of the extra mirror located on the passenger side means that this has pushed the vehicle to a class 4 . Please do not hesitate to reach out to the team should you need anything further Kay@M6toll
Reply from M6toll
Hi Liz. We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Charged the wrong amount
Charged the incorrect amount and it’s been difficult to get a refund.
14 July 2026
Reply from M6toll
Hi Stuart and thank you for your review. I am sorry that your vehicle was miclassified. Unfortunately, our teams cannot always pick this up at the time of travel. Our customer services team have processed a refund for you, but please feel free to reach out on 0330 660 0790 should you need anything else Kay @M6toll
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