Gibbs Gillespie Reviews 472

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often noting that employees go above and beyond expectations to ensure a smooth and stress-free process. Many people highlight the personalized and supportive approach, making them feel valued and well-informed throughout their interactions. The team is frequently described as calm, friendly, and efficient, providing excellent guidance and communication. However, some customers were dissatisfied with the service, reporting slow or non-existent responses to inquiries and a lack of accountability. A few other people also felt that the customer service was poor, mentioning issues with unreturned calls and emails, and in some cases, rude or dismissive staff. There were also isolated concerns about property inspections and a perceived lack of empathy from certain agents.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers praise the team for being... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the staff for being... See more

Location

Consumers find location to be ambiguous. Some reviewers appreciated properties with lots of land and... See more

Response time

Clients share ambiguous opinions on response times. Some customers experienced excellent and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

I can’t be grateful enough to Leah and the team at the Gibbs Gillespie Ealing Broadway office. Leah truly moved heaven and earth and did everything possible to get my sale to completion - without her,... See more

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Rated 5 out of 5 stars

Can't say enough in praise of Aqib. Commenting as a buyer rather than a seller, Aqib went above and beyond including working out of hours to provide help and support from offer through to completion a... See more

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Rated 5 out of 5 stars

Sales team specifically Mateusz and Aqib were very supportive and compassionate (there were moments…). They are calm and friendly while efficient and professional. They helped us with our purchase abo... See more

Rated 5 out of 5 stars

Gibbs Gillespie have been my estate agent to introduce new tenants for our two properties. All the people at Gibbs Gillespie are always professional. I have recently been speaking to Marta and she h... See more

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Rated 1 out of 5 stars

Why, oh why am I paying these people?? Items left by previous tenant not removed. I was not made aware that remedial works should be done before letting. Gibbs supposedly visited the property,... See more

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Rated 5 out of 5 stars

Had an amazing viewing experience with Harry, he is very knowledgeable and friendly. We viewed 4 different properties with him, he was organised and had brochures which he distributed to us, helped... See more

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Rated 5 out of 5 stars

What an outstanding experience once again with William and his team at the Northwood branch! They’ve now completed a hat-trick by successfully selling three of our family homes from the same area—... See more

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Rated 5 out of 5 stars

Dushali has been a tremendous help during what has been a very difficult situation with a tenant who refused to leave my property. She guided me through the Section 21 process and provided ongoing sup... See more

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Rated 5 out of 5 stars

Charlotte and her team at the Gerrard’s Cross lettings agency have been truly wonderful to work with… Charlotte called us personally to work through several issues in the home that we have rented. She... See more

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Rated 5 out of 5 stars

I spoke with Leona over the phone and then on emails where she clarified answers to our questions. Leona was a massive help assisting us with outstanding rent arrears, a breakdown of our invoices f... See more

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Rated 1 out of 5 stars

Stay away from the lettings team in RUISLIP. These people charge over the going rate and when challenged they will reduce. They also stick on annual renewal fees which are unethical in today's marketp... See more

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Rated 5 out of 5 stars

We were delighted with the support we got from Thomas O'Leary at Gibbs Gillespie. Thomas has wonderful interpersonal and professional skills and ensured that he got great outcomes not only for us as... See more

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Rated 1 out of 5 stars

Gibbs Gillespie is an agent that I would never like to use again and I would not recommend anyone to use them.Its already 2 months since my tenancy agreement has finished and check out inventory has b... See more

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Rated 5 out of 5 stars

My experience with Gibbs Gillespie has been largely good. Their estimated rent was good and they achieved it for me in reasonable time with good tenants. Even when I developed cold feet, Claire assure... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Had a great experience with Gibbs Gillespie - Brentford. Big shoutout to Jasmine Sian—she was super professional, always available, and really helpful throughout the whole process. From fin... See more

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Rated 1 out of 5 stars

Been a Landlord customer since 2004 - business has changed hands ownership over time and fees have gone up but service has drastically deteriorated. Slow (if any) responses - personnel changes - no... See more

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Rated 5 out of 5 stars

We had an excellent experience with Mr Rai , of Gibbs Gillespie, who provided an expert tour of the initial property we were viewing, before then driving us to other options in the wider Ealing/Acton... See more

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Rated 5 out of 5 stars

We recently had a house viewing with Harry, and it was a truly positive experience. As first-time buyers and international clients, we had many uncertainties, but Harry explained everything clearl... See more

Rated 1 out of 5 stars

Gibbs Gillespie is the worst real estate agency on the face of the planet. I expressed an interest in this Village Way East, Rayners Lane, property, but after a week, no-one at Gibbs Gillespie has ev... See more

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Rated 5 out of 5 stars

Harry is genuinely the loveliest agent I have met. He was so informative, helpful and patient with me as a first time buyer and I really felt listened to. It was genuinely so lovely to speak to an age... See more

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Rated 1 out of 5 stars

Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Custo... See more

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Rated 1 out of 5 stars

f I could give zero stars I would. AVOID at all costs absolute joke of a company. The level of sheer incompetence is astounding from all staff I have dealt with. They make the rules up as they go alon... See more

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Rated 5 out of 5 stars

I am in the process of trying to buy a property promoted by Gibbs Gillespie of Ealing Broadway. The service they provide is professional and supportive. As I was about to exchange contracts for the s... See more

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Rated 5 out of 5 stars

We had a positive experience buying our first home thanks to the Gibbs Gillespie Ealing team. Leah managed our purchase end to end, from offer acceptance through to completion, and was incredibly proa... See more

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Rated 5 out of 5 stars

A massive thank you to all the team, and especially Alex and Edyta, at Ruislip Manor who arranged my sale, and particularly for their tireless efforts over the last couple of weeks. It has been a hug... See more

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Rated 5 out of 5 stars

What can I say!! After a terrible experience with Lawrence Rand, we decided to market our property with Gibbs Gillespie. From the very start, Tommy was reassuring, warm, and realistic in setting e... See more

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Rated 1 out of 5 stars

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despit... See more

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Rated 2 out of 5 stars

I'm in a process of buying a property from Gibbs Pinner, before finalising the property i had 3 viewings and after confirming the property due to the nature of extensive renovation i had 3 viewings w... See more

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Rated 5 out of 5 stars

Mateusz was my guide for two recent viewings for a property in Stanmore. On both occasions he was punctual, professional and courteous, had excellent knowledge and listened closely to my questions an... See more

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Rated 5 out of 5 stars

Both Victoria and Joe were very helpful, friendly and professional in the way they helped find a new tenant for a rental property and assisted in the end of tenancy process also. Would highly recomm... See more

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Rated 5 out of 5 stars

Aqib in the Stanmore office helped sell my elderly parents house, he was patient and caring at all times and helped make the process go as smoothly as possible. I have no hesitating in recommending hi... See more

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Rated 5 out of 5 stars

We had a great experience working with Leah and her team when buying our flat in Ealing. She has been very professional and an excellent communicator throughout the entire process. She has nev... See more

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Rated 4 out of 5 stars

I sold my flat in W5 through Gibbs Gillespie, and the whole process ended up being far more complicated and lengthy than I expected. The market climate was tough, and I lost buyers along the way... See more

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Rated 5 out of 5 stars

I did some viewings with Harry Rai in the Ealing area and the entire experience was amazing! Harry is so knowledgeable and was able to answer all my questions and provide advice where required. Would... See more

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Rated 1 out of 5 stars

We listed our property with Gibbs Gillespie at the start of June, and the experience has been nothing short of disappointing. In nearly four months, we’ve only had one viewing. There’s been no... See more

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Rated 5 out of 5 stars

Thomas, from the Stanmore office, did a great job on the sale of my house. Always kind and considerate and very good at communicating with helpful advice. Always felt he was on top of things. Thank yo... See more

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Rated 5 out of 5 stars

Richard and the Lettings team at Gerrards Cross are amazing! Highly recommend if you’re looking for a rental property or looking to rent out your property. However, I want to give a special ment... See more

Rated 5 out of 5 stars

We had a wonderful experience with the Gibs Gillespie team. Claire, Clinton, and Meenu were exceptional, making the rental process remarkably smooth and professional. Thank you so much! We absolutely... See more

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Rated 5 out of 5 stars

I used GG to sell my flat and there were several complications along the way but Aqib helped massively to get the sale over the line. He was patient, proactive and went out of his way to chase the thi... See more

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Rated 5 out of 5 stars

From the start Gibbs-Gillespie dealt with my sale in a calm, professional and very friendly way. The agent assigned to me set out their terms and talked me through the process with no pressure to cho... See more

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Rated 4 out of 5 stars

A brilliant service from Suhur, after many changes in the Gibbs team and some issues, we have found a lot of stability and an always willing-to-help attitude from Suhur thanks Gibbs

Company replied

Rated 4 out of 5 stars

Zohair and Faye were great. A couple of minor hiccups with the survey and a second viewing with different members of the team otherwise would have been five stars overall

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Rated 1 out of 5 stars

I honestly would score them 0 stars if there was an option. Worst letting agents possible. Invaded privacy twice on property inspection even after stressing multiple times we don’t want people in our... See more

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Rated 5 out of 5 stars

Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and suppor... See more

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Rated 1 out of 5 stars

Today I present to you the two stars who are trying at all costs to steal you. 1.Richard Frost - Head of Lettings GerrardsCross 2.Jesseka Yeardley - Property Manager If I were to give money to the... See more

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Rated 5 out of 5 stars

Our house sale went through today thanks to the team at Gibbs Gillespie...big shout out for Abraham Oommen, who, as a local man with over 20 years experience as an estate agent, has invaluable know... See more

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Rated 5 out of 5 stars

I would like to thank you to the team. I am immensely grateful to Aqib, Rebekah and especially to Irene. They are approachable and very professional to deal with. You made my transaction so easy and s... See more

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Rated 1 out of 5 stars

Our offer was accepted in March, and we only completed eight months later — an unacceptably long delay caused entirely by Gibbs Gillespie’s failure to do their job properly. Communication... See more

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Rated 5 out of 5 stars

Aqib in the Stanmore office was professional and supportive from start to finish. Thank you for making the sale go through smoothly.

Company replied

Rated 4 out of 5 stars

It was a pleasure dealing with Aqib and Rebekah. We were impressed with the professionalism, advice and effort from them during the time they acted for us.

Company replied


Company details

  1. Real Estate Agency
  2. Property Maintenance
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Surveyor

About Gibbs Gillespie

Written by the company

Over the last 30 years Gibbs Gillespie has grown from a single office in Ruislip to be one of the most successful estate agents in London, Hertfordshire and Buckinghamshire, with a network of 17 offices. Our continued success is down to three things: our customers, our staff and our passion for property.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Gibbs Gillespie customers can get everything they need under one roof.

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Written by the company


Contact info


3.9

Great

TrustScore 4 out of 5

472 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

A massive thank you to all the team

A massive thank you to all the team, and especially Alex and Edyta, at Ruislip Manor who arranged my sale, and particularly for their tireless efforts over the last couple of weeks. It has been a huge relief to know I had such skilled, calm professionals in my corner. From start to finish the whole team were fantastic, from Gavin initially to Taia and Leonie and everyone involved in the viewings - everyone was unfailingly friendly, supportive and offered invaluable advice. I always got a call or an email straight back when needed and was dealt with sympathetically (even on my bad days!). All the sold boards around Northolt are testament to their expertise.

31 March 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Hy, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

It was never going to be an easy sale…

It was never going to be an easy sale as the property was going on the market as a probate property. As none of us live close by, we approached several estate agents for evaluation and advice, but settled on Gibbs Gillespie after an impressive conversation held with Nick Walker, who offered sound advice and an outstanding knowledge of the housing market in the area. In addition he was approachable and we felt that he was someone we could have rapport with.
The property sold relatively quickly but we still had to navigate our way through the probate pathway, which proved to be exceedingly difficult.
during the 18 months it took for this process to be achieved, Nick was always on hand with advice and updating us on the buyers thoughts. When the water was muddied by the length of time taken gaining probate, he was calm and reassuring.
We are delighted say that the sale finally went through this month, with our original buyer!
This is testament to the patience and integrity of Nick, and we would have no hesitation in recommending him personally (or indeed Gibson Gillespie) especially if you have a difficult sale, or even one more straightforward!!

20 March 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Helen Hill, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Nick. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 2 out of 5 stars

Please proceed with caution

I am very disappointed with my experience with Gibbs Gillespie.

Following the end of my tenancy, there was a significant and unnecessary delay in returning my deposit. Despite multiple follow-ups, communication was slow and caused avoidable inconvenience.

Additionally, there were attempts to attribute various issues to me that were not my responsibility, which felt unjustified and appeared to be an effort to make unwarranted deductions.

Overall, this experience was frustrating, and I would advise others to proceed with caution.

18 March 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Iman Yassaee

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 1 out of 5 stars

Document everything

Document everything! It's taken 5 months to get our deposit returned

10 October 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Nic Henry

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Sales team specifically Mateusz and…

Sales team specifically Mateusz and Aqib were very supportive and compassionate (there were moments…). They are calm and friendly while efficient and professional. They helped us with our purchase above and beyond. They are honest and don’t use «pushy» tactics. Definitely recommend!

25 February 2026
Unprompted review
Rated 1 out of 5 stars

No good experience with the property management

I wish I could rate this company zero. I heard a lot about this company and hence I choose this letting agent over others. I had horrible experience with all my property managers. They changed three times in one year tenancy. I and my tenant both complained about mis communications. I was given incorrect advice multiple times. Tenant leave dates was agreed without land lady made aware at timely manner. Regular property inspection which was promised was not done correctly and I found a wall with mould when tenant was leaving. I was then advise to deduct money from the tenant’s deposit. There was damages to the property, tenant left the rubbish in the property all this was not added on to inventory check out and when this was raised I was again told to go to the small claim court. Why do I need this if agent was supposed to regularly inspect the property and also supposed to be doing the inventory check in check out. I personally feel a good relationship with the property manager with both land lady and tenant would have definitely help. This was my first property I rented out using agent and hence a good support and guide would have helped.

3 March 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Mona Patel,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Rated 5 out of 5 stars

Abraham Oommen

Our house sale went through today thanks to the team at Gibbs Gillespie...big shout out for Abraham Oommen, who, as a local man with over 20 years experience as an estate agent, has invaluable knowledge...he handled the sale with humour and courtesy...there was a tear in my eye as I viewed the property for the last time...my parents had lived there over 60 years and I was brought home there as a new born baby in 1947..now the house lives again with another young family...thanks Abraham and Adam for a painless sale.

27 February 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Bill We greatly appreciate your 5-star review and the time you took to share your experience with Abraham and Adam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Leah is a lifesaver – Moved heaven and earth!

I can’t be grateful enough to Leah and the team at the Gibbs Gillespie Ealing Broadway office. Leah truly moved heaven and earth and did everything possible to get my sale to completion - without her, I don't think it would have happened at all. I am extremely happy with their service, which went far beyond usual business relations; it felt truly personal, and I’ve never experienced anything like it before. I highly recommend them 100 times over. Thank you again, Leah, for all your incredible hard work and help!

1 September 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Artem We greatly appreciate your 5-star review and the time you took to share your experience with Leah and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Thank you Dushali

Dushali has been a tremendous help during what has been a very difficult situation with a tenant who refused to leave my property. She guided me through the Section 21 process and provided ongoing support when I was extremely upset. Throughout the process, Dushali has always been kind, supportive, and offered clear, practical advice, which has made a hugely stressful situation far more manageable. I will be forever grateful for her help.

30 January 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Nicky We greatly appreciate your 5-star review and the time you took to share your experience with Dushali . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

I would like to thank you to the team

I would like to thank you to the team. I am immensely grateful to Aqib, Rebekah and especially to Irene. They are approachable and very professional to deal with. You made my transaction so easy and smooth.Happy that I have my keys now. Thank you all for the hardwork.

28 January 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Yumi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Terrific company that did a great job…

Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and support were much appreciated. Zoe, the Tennancy Manager at LRG was particularly good at the end of the tenancy, sorting out a tricky negotiation with the departing tenants and doing it in a professional and polite way. I'd have no hesitation recommending the business.

28 January 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Customer We greatly appreciate your 5-star review and the time you took to share your experience with Richard and Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 4 out of 5 stars

Great support and clear communication throughout

I sold my flat in W5 through Gibbs Gillespie, and the whole process ended up being far more complicated and lengthy than I expected. The market climate was tough, and I lost buyers along the way, which added a lot of pressure and uncertainty to the sale.

Throughout the sale, Leah was the person who kept everything steady. I’ll be honest — I was probably a bit much at times, constantly calling, asking for updates, and even popping into the office when things felt like they were stalling. But she never made me feel like a nuisance. She always took the time to explain what was happening, kept me informed without me having to chase, and genuinely supported me through the ups and downs. Her patience and consistency made a huge difference.

I also dealt with Luke, Rohan and Irene at different points, and I appreciated their involvement too, but Leah was the one who really carried this sale over the line.

In the end the sale completed, and I’m genuinely grateful for her persistence, communication and calm approach during a challenging market. Based on my experience, I would recommend working with her.

18 June 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Jay 3We greatly appreciate your 5-star review and the time you took to share your experience with Us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Amazing Viewing Experience…

Had an amazing viewing experience with Harry, he is very knowledgeable and friendly. We viewed 4 different properties with him, he was organised and had brochures which he distributed to us, helped us understand the local area more and also introduced us to one of the developer, all in all a great experience.

Thank you so much Harry, we hope to see you again for our shortlist viewings ! And hopefully find our dream home.

24 January 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Christine We greatly appreciate your 5-star review and the time you took to share your experience with Harry. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

I used GG to sell my flat and there…

I used GG to sell my flat and there were several complications along the way but Aqib helped massively to get the sale over the line. He was patient, proactive and went out of his way to chase the third parties to ensure the sale went through. Thanks Aqib.

20 November 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Rakesh Gohil We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Thank you Charlie Payne

Thank you, Charlie Payne for help and support
Very amazing team 👏

19 January 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Zoleikha We greatly appreciate your 5-star review and the time you took to share your experience with Charlie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

If I could leave zero stars I would

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despite the property having 5 toilets. For context this property is out in the wilderness, google maps doesn't take you there and there's nothing for miles close. She wouldn't even come out to try and direct me to the house even though the network was extremely bad in that area. I needed the restroom so bad and she refused, knowing there's nowhere even close to go. Absolutely shocking and appalling treatment. The property was great and the house would've been good for my family as there's lots of land but the fact she had no people skills there's no way I'm going to pay £7,500 per month to that kind of company. If that's how they behave to a potential customer, I can imagine how bad the treatment would be once I've become their tenant.

13 January 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Yommy Johnson

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

What can I say!

What can I say!! After a terrible experience with Lawrence Rand, we decided to market our property with Gibbs Gillespie. From the very start, Tommy was reassuring, warm, and realistic in setting expectations — all of which were delivered.

Edyta kept us informed throughout the entire process, which was relatively smooth and a complete night-and-day difference compared to Lawrence Rand’s robotic and non-communicative approach.

We are now in our new home and absolutely buzzing! I highly recommend Gibbs Gillespie — they are true professionals at what they do and, even better, genuinely nice people.

6 January 2026
Unprompted review
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Reply from Gibbs Gillespie

Dear Dre, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 1 out of 5 stars

Been a Landlord customer since 2004 terribly disappointed

Been a Landlord customer since 2004 - business has changed hands ownership over time and fees have gone up but service has drastically deteriorated. Slow (if any) responses - personnel changes - no access or interest from Directors when issues are escalated .. just constant apologies but little action. Service levels are at best "shocking"

16 December 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Paul Hammond

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 1 out of 5 stars

Worst estate agents in town

Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Customer service was awful, especially from Aqib. Very disappointing experience.

28 November 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear le fpurteen

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Aqib in the Stanmore office was…professional and supportive from start to finish.Thank you for making the sale go through smoothly.

Aqib in the Stanmore office was professional and supportive from start to finish.
Thank you for making the sale go through smoothly.

8 December 2025
Unprompted review
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Reply from Gibbs Gillespie

Dear Customer Margaert We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look