Found the online process to renew mobility exemption very difficult. Email process not very user friendly and takes a lot of staff time. Did manage to get the pass after several emails and 3 phone cal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... See more
Company replied
The M6 toll is a great motorway to use, but what isn't great is the exorbitant cost of using it. I was charged £19.50 earlier this month for driving my Vauxhall Astra (without a trailer or roof rack).... See more
Company replied
I was charged as a van mistakenly and not a car. I noticed the same day and emailed customer service. On the positive side the response was very quick. It did say the refund could take up to 7 days... See more
Company replied
Company details
Written by the company
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Contact info
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, United Kingdom
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.4
Average
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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The helpfulness of your staff and speed…
The helpfulness of your staff and speed of doing my renewal
2 July 2026
simple
simple. The ease with which you go through the barriers, and the quality of the road surface
2 July 2026
Great customer service
Friendly staff that answer the phone, they quickly help to resolve any issues.
When contacting via email, the emails are responding to efficiently. Great customer service.
8 July 2026
Reply from M6toll
Hi Lisa, thanks for your review and your kind words. I am pleased that whenever you need to contact us the team are quick and efficeint at delaing with your queries. Should you need anything else at all, please do not hesitate to contact the team Kay@M6toll
Reply from M6toll
Hi Michelle, thanks for your review and you kind comments. Should you need anything else, please do come back to the team Kay@M6toll
Reply from M6toll
Hi Trevor, thanks for your kind words about the team, I will ensure they are passed on. Should you need anything else, please do contact us Kay@M6toll
Reply from M6toll
Hi Steven, thanks for your review and your positive comments regarding the service provided. Should you need anything else, please do contact the team Kay@M6toll
Toll payment query
I received a prompt reply regarding my query and the whole matter was resolved in a week
1 July 2026
Reply from M6toll
Hi Tanya, thanks for your rvie and I am pleased the team resolved your issue promptly. Should you need anything else, please do contatct the team Kay@M6toll
M6Toll a Breeze
Introduced by Julie who explained everything. Joined and working within 15 minutes.
Saves a lot of hassle and money.
9 July 2026
Unprompted review
Reply from M6toll
Hi John, thanks for your review and your positive comments regarding Julie. I will make sure these are passed on to her. Please do not hesitate to contact the team should you need anything further. Kay@M6toll
Customer service team were fantastic…
Customer service team were fantastic and quickly responded and solved my issue promptly and satisfactorily..thank you
1 July 2026
Reply from M6toll
Hi Vicky, thanks for your review and yoru kind words about the service recieved. please do not hesitate to contact us again should you need anything else. Kay@M6toll
Most helpful,quick response will use…
Most helpful,quick response will use the service again
6 July 2026
Reply from M6toll
Hi Maggie, thanks for your review and I am pleawed we resolved your query quickly. Please do not hesitate us to contact us again should you need anything else. Kay@M6toll
Reply from M6toll
Hi Jane and thank you for your kind words about our service, we really appreciate it. Should you need anything else, do not hesitate to get back in touch with us Kay@M6toll
Smooth as silk
29 June 2026
Reply from M6toll
Hi Paul, Thank you for your review, we really appreciate it. Should you need anything else, please do not hesitate to contact us Kay@M6toll
Too expensive
Where I joined from M42 north, to go m6 nw till the end of it, it was clear. £11.60 for a small van, lwb 2 axle vauxhall combo...too expensive
7 July 2026
Reply from M6toll
Hi Dominic. I am sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
Reply from M6toll
Hi Grahame, thanks for your review and I am pleased the team helped resolve your issue. Please do not hesitate to contact us again should you need anything at all Kay@M6toll
Query was answered quickly and clearly
7 July 2026
Reply from M6toll
Hi Rachel, thanks for your review and I am pleased the team were able to resolve your query quickly for you. Please do not hesitate to contatct us again should you need anything Kay@M6toll
Quick response but still discusted by…
Quick response but still discusted by toll charges!
7 July 2026
Reply from M6toll
Hi Ruth, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted. We are continually reviewing our prices and this review will be logged.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay@ M6toll
Often stop at Norton Canes services
Often stop at Norton Canes services. Today I spoke to a lovely lady called Julie as I am going to suggest my company gets an account. She was very knowledgeable and helpful and I’ve left with the information I need to give to my manager. Hope she has a great day. Thank you.
8 July 2026
Unprompted review
Reply from M6toll
Hi Lucy, thank you for your kind words about Julie. I will ensure the feedback is passed on. Should you need anything else, please do not hesitate to get in touch with the team Kay@M6toll
I drive multiple cars through this toll…
I drive multiple cars through this toll and have to download receipts everytime. It’s painfull as sometimes the receipt is not available until the following day
7 July 2026
Reply from M6toll
Hi Gerrard, thank you for taking the time to leave a review. Receipts are normally available within a few hours of completing your journey, but may take a little longer should our team need to manually look at the images of your journey to build your trip.
We have recently introduced our lite account, which requires no deposit. It can be set up very quickly online at www.m6toll.co.uk. Once it's set up you will be able to drive through the lanes We will charge your card and email your receipt to you, meaning you will never need to download a receipt again. Please don't hesitate to get in touch if you would like more information Kay@M6toll
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