Compared to other networks, it's the slowest and most unreliable, since in some places it simply doesn't work, while my friends who use other SIM cards are able to use their data, while mine doesn't w... See more
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The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
You network is to much slow sometime the network off automaticaly while other network sim carda are to much fast
Company replied
Most of the time mobile data connection is connecting but not getting connected though I have 80GB or 45GB balance. I have always issues about network connection.
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Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
1K reviews
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Fast on paper, slow in practice
I bought a 50GB Lyca Portugal plan and used it mainly for internet on my laptop. Speed tests looked excellent: 60–70 Mbps. Real-world use was miserable: web pages took forever to load, and a large file download crawled.
After a lot of digging, the cause turned out to be how Lyca's network is put together. Even though this is a Portuguese SIM running on a Portuguese network, my traffic wasn't reaching the internet from Portugal - it was being sent abroad and back first. Loading a Portuguese website meant a round trip out of the country and back. That adds a large delay to everything you do, and delay hurts everyday browsing far more than raw speed helps it.
I switched to an eSim from a native Portuguese operator (vodafone.pt; important: NOT a travel eSim from travel.vodafone, which is a different thing entirely and likely has the same issues), changing nothing else - same phone, same spot on the same desk - and everything that had been painful became normal.
I don't think Lyca is throttling anyone or lying about speeds. The connection really is fast in a speed test. The problem is that speed tests don't measure the thing that was wrong, so nothing warns you. If you mostly scroll social media, you may never notice. If you work online, download anything large, or just want pages to load promptly, this is worth knowing before you buy.
27 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Paul,
We’re sorry to hear about your experience with the network performance and the inconvenience caused while using our service.
Thank you for sharing your detailed feedback. We would like to investigate your concern further and review the network experience you have described.
Kindly share your Lyca Mobile number, registered email ID, and any reference number you have with us so that our team can securely check your account details and assist you further.
We appreciate your patience and will work towards resolving your concern as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Finding it hard to enter address for…
Finding it hard to enter address for billing but managed in the end
27 July 2026
Reply from Lyca Mobile PT
Dear David,
We appreciate you sharing your experience. We are always working to improve our billing process for everyone.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing slow network performance with Lyca Portugal.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Nothing all good
20 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words. Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Terrible zero customer care company BUT CHEAP!!
Communication and response times are non existent. Send them an email and don't expect a response this month. Understanding how they work the auto renew system is mind boggling and screams of a bodged up cheapo programme. You can end up with more than one package for the same phone if not careful and you have to un auto renew at the precise time otherwise your stuffed. Overall customer service and care of what the customer thinks is a flat zero! Why do I use them? They are unbelievable cheap. If you want cheap you get it but over and above a working network forget it.
20 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about your experience with our customer service, auto-renewal process, and overall service experience.
Thank you for sharing your detailed feedback and providing the relevant details. We have noted your concerns, and our team is currently investigating this on priority to review the issues raised and work towards resolving your concerns as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Problem for network. Work for it
Problem for network. If you work for it than may be customer increase
27 July 2026
Reply from Lyca Mobile PT
Dear Shakil,
We appreciate your feedback regarding the network. We are actively working to enhance our service to better meet our customers' needs and improve their experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that your experience with our service did not meet your expectations.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the issue and work towards resolving your concern as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
You price keep going high for the same…
You price keep going high for the same bundel…internet connection is very poor
27 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are disappointed with the bundle pricing and are experiencing poor internet connectivity.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and your feedback regarding the bundle experience, and work towards improving your service as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Confusing and unhelpful
Purchased and it said transaction not completed. So I purchased again- then got 2 emails with 2 different numbers and 2 charges on my credit card. Huge hassle to disconnect second number and make sure no auto renewal. No refund option when I tried to call. Agents hard to understand because of background call center noise. Overall a frustrating experience and I’m still not confident that I will not get more charges on my card.
13 July 2026
Reply from Lyca Mobile PT
Prezado(a) Cliente,
Lamentamos saber da sua experiência com o problema na transação, cobranças duplicadas e as dificuldades que você enfrentou ao tentar obter assistência.
Agradecemos por compartilhar seu feedback e fornecer os detalhes relevantes. Registramos sua reclamação e nossa equipe está investigando o caso com prioridade para revisar os detalhes de pagamento, conta e renovação automática e trabalhar para resolver o problema o mais rápido possível.
Agradecemos sua paciência e compreensão.
Atenciosamente,
Equipe de Resolução de Avaliações da Lyca Mobile
trustpilotreview@lycamobile.com
Good all the time
27 July 2026
Reply from Lyca Mobile PT
Dear customer,
We are so pleased to hear that you consistently have a positive experience with us. Your kind words are truly appreciated and motivate our team to continue delivering excellent service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Internet connection is some days very…
Internet connection is some days very low and bad quality
20 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear that you are experiencing slow and poor-quality internet connection on some days
I have refreshed the network settings for you and also sent you E-Mail with additional information.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear that you are experiencing poor network service.
Please contact us via email with your phone number, current location, and details of the network issue you are facing. I will investigate the issue and assist you further to help improve your service experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Booooo service cutomer i like it 👍💕🤗🤗
26 July 2026
Reply from Lyca Mobile PT
Dear Lovejot,
We're so happy to hear you enjoyed our customer service! Your positive feedback truly makes our day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Paulo,
We’re sorry to hear that your Lyca Mobile eSIM is not working as expected.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the eSIM issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Internet speed is extremely low.
19 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing extremely low internet speed.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network performance issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Big issues in app..
Big issues in app... poor range... when i am try so many time 7 £ 50 gb there is issue ... when i just try once 10£ 10GB once THEY apporved.it's like scam....
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about the issues you experienced with the app, network coverage, and difficulties purchasing your preferred bundle.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the app and bundle purchase issues and work towards resolving them as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Network connectivity and wide coverage
Strong connectivity, 2/7 network availability and good response rate.
Usage flexibility and economical in subscription options.
Wide and strong coverage.
Thanks.
19 July 2026
Reply from Lyca Mobile PT
Dear Abbas,
We're so happy to hear that our network availability, response rate, and coverage have met your expectations. We appreciate your positive feedback on our flexible and economical subscription options!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Price for what you get is great!
26 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Rudolph,
We are so glad to hear you found our pricing to be excellent for the value received.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Bhavesh,
We’re sorry to hear that you are experiencing no network connection and that our service did not meet your expectations.
Thank you for sharing your feedback. We have noted your concern, and our team is currently reviewing the issue to understand your experience and work towards improving our service as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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