I used Lycamobile DE and PT because of the low prices. Unfortunately both times I got various technically issues which involved my data just not working. Their customer support system is designed t... See more
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Subject: Urgent Support Needed – SIM Activation Issue (Invalid QR Code) Dear Lycamobile Team, I recently purchased the Lycamobile Germany Prepaid International M package for my spouse. W... See more
Company replied
This is one of the shittiest telecom service I have ever used in this world. If you want to get your subscription stolen and also deal with shit customer service, you can subscribe to this shit serv... See more
Company replied
I am extremely disappointed with Lycamobile Germany. I reported a serious technical issue with my SIM card last Thursday (it is blocked for all incoming calls and SMS), and despite several days pass... See more
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2.0
Poor
2K reviews
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Worst Telco
This is one of the shittiest telecom service I have ever used in this world. If you want to get your subscription stolen and also deal with shit customer service, you can subscribe to this shit service, if not go ahead with another service provider. If you go through the whole reviews, only indians are giving a 5-star review because they probably work with the company. Incompetent cusotmer service, and poor network quality at its peak.
16 March 2026
Unprompted review
Reply from Lyca Mobile DE
Dear Nana,
We are sorry to hear that you are experiencing issues with your service.
To assist you further, could you please provide your Lyca Mobile number, registered email address, and, if you have previously contacted customer support, the reference number for that interaction. This information will help us investigate and resolve your issue more efficiently.
Best Regards,
LycaMobile Trust Pilot Team
trustpilotreview@lycamobile.com
One of the Lyca team member (Win) was…
One of the Lyca team member (Win) was very helpful and quick to resolve the issue
14 April 2026
Unprompted review
Reply from Lyca Mobile DE
Dear Sanjay,
We are happy to hear that a team member was able to resolve your issue quickly and helpfully. We appreciate you sharing your positive experience!
Regards,
Lyca Mobile Trustpilot
No support for technical issues since Thursday - SIM card unusable
I am extremely disappointed with Lycamobile Germany. I reported a serious technical issue with my SIM card last Thursday (it is blocked for all incoming calls and SMS), and despite several days passing, I have received zero response or support.
I cannot even receive verification codes for essential apps like WhatsApp. My phone is basically useless right now. I have been waiting since Thursday and nothing has happened. It is unacceptable to leave a customer without a working service for this long with no communication.
Please resolve this immediately. My case has been open since April 9th.
9 April 2026
Unprompted review
Reply from Lyca Mobile DE
Dear Rafal,
Thank you for your feedback. We’re really sorry to hear about your experience and understand how frustrating it must be to have your SIM card unusable, especially when you are unable to receive important calls and verification codes.
This is not the level of service we aim to provide, and we sincerely apologize for the delay in support and lack of communication.
We would like to investigate your case on priority and assist you in resolving this issue as soon as possible. Kindly share your Lyca Mobile number, registered email ID, and any reference number you may have via private message so we can review your case and help you further.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
We appreciate your patience and look forward to assisting you.
Regards,
Lyca Mobile Trustpilot Team
Unauthorized Charge by Lyca Mobile – Misleading “Good Will” Tariff Took My Money Without Consent
I am extremely disappointed and frustrated with my experience with Lyca Mobile.
I transferred money from my card to my Lyca account in order to pay for my mobile usage. Before making any changes, I still had 280 MB of data remaining. However, within just 10 minutes, without any notification, warning, or my consent, Lyca Mobile activated a “Good Will” tariff, added 500 MB, and deducted €5 from my balance.
I did not request this tariff. I did not approve this charge. There was no clear message or confirmation asking for my permission.
As an international student, €5 is not a small amount for me. I work hard, and it takes me around 30 minutes of effort to earn that money. Losing it unfairly like this is extremely upsetting.
I do not need this 500 MB. I want my €5 refunded and this unwanted tariff removed from my account immediately.
This kind of behavior feels misleading and unacceptable. I expected transparency and control over my own balance, not automatic charges without consent.
I hope Lyca Mobile takes responsibility and resolves this issue as soon as possible.
8 April 2026
Reply from Lyca Mobile DE
Dear Intiqam,
We are really sorry to hear about your experience and understand how concerning it is to see a charge applied without your clear consent. This is not the experience we aim to provide, and we take your feedback seriously. We’d like to investigate this for you and help resolve it as quickly as possible. Could you please send us a private message with your Lyca number and account details. This will allow us to review the charge, check what happened, and assist you further.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile DE
Dear Ganesh,
We are happy to hear that you had a quick and easy recharge experience! Thank you for your positive feedback; it means a lot to us.
Regards,
Lyca Mobile Operations
Reply from Lyca Mobile DE
Dear Hemanth,
We are happy you think so! Thank you for your positive feedback; we appreciate you taking the time to share.
Regards,
LycaMobile Trustpilot Team.
Refund Pending Since 28 Feb
To Whom It May Concern,
I am Lyca customer , on 28 Feb I purchased Lyca Home & Go OL data package, but the data never worked. Immediately after that, I purchased an eSIM just to have internet which also could not be registered despite multiple attempts.
I contacted your support team and was dealing with Sailendran. He agreed to proceed with refund after seeing all the proofs and details requested. Since then, I have only been receiving the same robotic copy-paste responses saying that the refund will be processed within 7–10 working days.
I have asked at least ten times for proof that the refund was actually initiated. Although I was told it has been done, Sailendran has never provided any proof or confirmation.
Even today, on 13 March, when I asked again for an update and proof of the refund, I received the same copy-paste response with no real answer.
This level of service is extremely unprofessional. I have already waited more than two weeks, and it feels like no one is seriously looking into this matter.
I want a manager or senior team member to intervene immediately, provide proof that the refund has been initiated, and resolve this issue without any further delay. Waiting this long for a simple refund is unacceptable.
27 February 2026
Unprompted review
Reply from Lyca Mobile DE
Dear Nauman,
Thank you for taking the time to share your feedback. We are sorry to hear about the experience you had with your data package and refund request at Lycamobile.
We understand your concern regarding the refund for the Home & Go OL data package and the eSIM. As the details of your case are already available with us, we will review the matter internally and check the status of your refund request.
Please be assured that we will investigate this further and will get in touch with you to provide an update and assist in resolving the issue as soon as possible.
Thank you for your patience and understanding.
Update : Issue resolved
Regards,
LycaMobile Trustpilot Team
Reply from Lyca Mobile DE
Dear Raymond,
Thank you for your kind feedback! We are delighted to hear that you had a professional and positive experience with Kim.
We’ll be sure to pass your compliments on to her recognition like this means a lot to our team.
We truly appreciate you taking the time to share your experience and look forward to assisting you again whenever needed.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile DE
Hi Miljan,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Email address, and any Order ID you received from customer service via our private channel. We will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Worst customer support
Regarding the email issue : Lost my SIM card #524701271
I lost my SIM card and have been trying for over a month to get a replacement while keeping my old number. This has been one of the worst customer service experiences I’ve ever had.
The process is unbelievably slow, and the support team barely responds. I’ve sent multiple follow-up emails and still had to wait days without any reply. It feels like customer concerns are simply being ignored.
Extremely disappointing service, poor communication, and a complete lack of urgency. I would not recommend this company based on my experience.
3 March 2026
Unprompted review
Reply from Lyca Mobile DE
Hi Robert,
We’re truly sorry to hear about your experience and sincerely apologise for the delay and inconvenience caused while trying to replace your lost SIM card. We understand how important it is to retain your number, and we regret that the process has not met your expectations.
This is certainly not the level of service we aim to provide. Your feedback regarding the delays and communication has been noted and will be shared with the concerned team for review.
Thank you for sharing your details with us. We will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
I purchased a Lyca eSIM
I purchased a Lyca eSIM, but the registration/activation fails every time, making the service completely unusable. I tried multiple times and followed all instructions, but it simply does not work.
I contacted customer support by email within 24 hours of purchase, but received no response so far. Since the eSIM was never successfully activated, this has been a very frustrating experience.
I am now requesting a cancellation and refund due to a non-working service. Disappointing support and poor experience overall.
2 March 2026
Unprompted review
Reply from Lyca Mobile DE
Hi Uttal,
We are sorry for the trouble you have experienced, we completely understand how upsetting this must be. Thank you for sharing your details with us. We will personally reach out to you shortly to make things right and ensure your concern is fully resolved.
If you would like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We are here for you.
Regards,
Lyca Mobile Trustpilot Team
This is the weakest network ever …
This is the weakest network ever seen cant realy understand just 20 minutes of the HANOVER city and don't get any signal so decided to name it as the shit network sorry ...
27 February 2026
Unprompted review
Reply from Lyca Mobile DE
Hi Remigijus,
We are really sorry to hear about your experience with the network in the Hannover area. We understand how frustrating it can be to lose signal, especially when you rely on your service throughout the day.
This is not the experience we want for our customers, and we truly want to make it right.
Please share your Lycamobile number and registered email address via our private channel so we can review your account and assist you further. You can also contact us directly at trustpilotreview@lycamobile.com
We appreciate you bringing this to our attention and we are here to help.
Regards,
Lyca Mobile Trustpilot Team.
always a worst company
always a very worst company, but just had to use due to some reason and using. they just take money from teh cards and takes ages to return it. A company to be aware of. All users have to regularly check if the money is being deducted automatically.
1 June 2025
Reply from Lyca Mobile DE
Hi Raj,
We are sorry to hear that you feel this way and regret the inconvenience caused.
At Lyca Mobile, we take billing concerns very seriously and would never intentionally deduct payments without authorization. Automatic deductions may occur if auto-renewal is enabled on a plan.
Customers can log in to their Lyca Mobile account to deactivate auto-renewal at any time. Upon checking your account, we can confirm that there is currently no active bundle.
You can dial *131# to check your main balance and *137# to check your bundle status.
If you need further assistance, please contact us at trustpilotreview@lycamobile.com, and we’ll be happy to help.
Regards,
Lyca Mobile Trustpilot Team
Refund
Hi,
I deactivated bundle on lyca app but it still added in my number also money deducted from my bank account. So I talked online with Kim and she took my details and resolved it. She was very helpful. I really appreciate her help. Thank you Kim
9 February 2026
Unprompted review
Reply from Lyca Mobile DE
Dear Tanha,
We are happy to hear that the issue with your bundle deactivation and the unexpected charge was resolved. We appreciate that you found our team member to be helpful and we appreciate your feedback.
Regards,
Lyca Mobile Trustpilot Team.
Absolutely Useless Customer Service - Refund Denied Despite Policy
I have had the worst customer service experience with Lycamobile Germany. I tried to cancel my unused ESIM and request a refund for €10 credit from vouchers I bought via Startselect and redeemed in their app. Their website clearly states you can use credit balance for renewals or get refunded via bank details for alternative payments, but my balance was never used despite sufficient funds. Customer service repeatedly demanded irrelevant info like Lycamobile confirmation emails, specific transaction IDs (MFST/LG/MQT/MBP), and card details that don’t exist for voucher top-ups. They ignored my bank details (IBAN, BIC) and denied the refund claiming “expired bundles” – even though I just want my unused credit back. No response from their official complaints department for more than 3 months. This is a scam – avoid Lycamobile at all costs.
28 November 2025
Unprompted review
Reply from Lyca Mobile DE
Hi Toni,
We are sorry for the trouble you have experienced. We completely understand how upsetting this must be. This is not the experience we want for our customers, and we truly want to make it right. Could you kindly share email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We’re here to help!
Regards,
Lyca Mobile Trustpilot Team
I have an issue with the registration…
I have an issue with the registration of my esim and when I talked to one of the agent name was Kim, she was very polite and approachable. One of the good customer service I ever encounter. Thank you very much. Im very much appreciated with their service.
21 January 2026
Unprompted review
Reply from Lyca Mobile DE
Hi Rein,
We're happy to hear that the agent was helpful and polite during your eSIM registration! We appreciate you sharing your positive customer service experience. Thank you very much for your feedback.
Regards,
Lyca Mobile Trustpilot Team
Frau Tsoneva was helpful throughout the…
Frau Tsoneva was helpful throughout the process
22 January 2026
Unprompted review
Reply from Lyca Mobile DE
Hi Fauziya,
We're happy to hear that our team member was helpful during the process. We appreciate your positive feedback!
Regards,
Lyca Mobile Trustpilot Team
Never buy sim card from Lyca Mobile DE.
Bought a sim card at the berlin airport. Cell phone did not work. Called in and they had it working for 2 weeks. Bought expended data and left for Morocco. Cell phone wifi did not work. Called Lyca DE but their phone lines did not work. Emailed but no one replied. Got to Spain and Portugal. Lyca cust serv phone lines did not work. Emailed but no service. Will never use Yyca Mobile DE ever. Spent monies and no service. Only worked while in Germany. Not Recomended.
30 November 2025
Unprompted review
Reply from Lyca Mobile DE
Hi Dan,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
It went pretty well fo like 5 days when…
It went pretty well fo like 5 days when i switched my phone, but as i said only 5 days. After that it just didnt work anymore, i called customer service, went to a store, bought a new package and got scammed of 12€. Absolutely Horrible!
16 January 2026
Unprompted review
Reply from Lyca Mobile DE
Hi Louis,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right. Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
I didn’t recived my top up
16 January 2026
Reply from Lyca Mobile DE
Dear Customer,
We are sorry to hear that your top-up has not been received. We understand how inconvenient this can be.
Up on checking the details based on the given reference number we can see that LYCA EASY S OL bundle was successfully activated, dial *137# to check the bundle allowances. For further assistance, feel free to reply to trustpilotreview@lycamobile.com
Regards,
Lyca Mobile Trustpilot Team
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