Lyca Mobile USA Reviews 9,095

Awful customer service and absolute tyrants. Unknowingly stuck in auto renew and won't let me cancel.

Avoid at all cost.

Great service—it works in my area and I’d definitely recommend it if you prefer to avoid fixed-term payment plans.

half of the time site is not working, re-charging is quite a pain.. had to skip to quick recharge which thankfully is less hasslefree.

I would like to sincerely thank Customer Representative AbdelWakil Ajeddour for his excellent support. Due to Lyca’s SIM upgrade program, I was unable to renew my prepaid account through the app and was worried about my plan expiring before the new SIM arrived. He patiently helped me complete the recharge online and prevented my service from getting disconnected. His support and professionalism saved me from a very stressful situation. I truly appreciate his help.

Last month I Port my number to Lyca mobile, its a promotion for 9 months $12.50, at the recharge time got a message saying they had problem to get my payment and I called customer service twice, I checked my credit card with bank and tried in their system for my wife's phone number to top of $10 and it worked perfectly fine. They gave me 2 times reference # and saying they escalated the issue but I still don't have my phone service on. I am 62 years old, hospital and dr appointments calling me and can't get to me. I am frustrated but don't have a way to reach out to a person who can fix their system issue. I don't think that I will stay with this company as soon as possible I am porting out my number. Ridiculous costumer service.

Ninia 30168, she was amazing and very helpful.

I wish you were worth suing.
Lycamobile US is a masterclass in how to trap customers in a billing loop while providing zero technical or human support.

I purchased two numbers in February 2026. When I decided I no longer needed the service, I attempted to cancel the auto-renewal. That is when the nightmare began. Every single one of their "automated" systems is broken:
- USSD code (190#) failed with "Unknown Error."
- The Web Portal refused to load the Renewal Manager page.
- Login was impossible because their system failed to send OTP codes to the numbers.
- Password recovery failed because the account profile was riddled with clerical errors (placeholder names/birthdates) that I couldn't even edit.

Despite my documented attempts to cancel BEFORE the billing date, they charged my Apple Wallet $21.00 ($10.50 per line). To make matters worse, their web portal claims "no payment methods are stored," yet they clearly have a "ghost" connection to my Apple Pay that they use to pull money without my consent.

The "Customer Support" is a joke. They claim a 5–7 day response time but took 32 days to address my case. They intentionally stall—waiting until the plan "expires" so they can claim they "cannot issue a refund for expired plans." This is a blatant attempt to keep stolen funds by using their own internal delays as an excuse.

I have provided ICCIDs, PUKs, and official bank PDFs, and they continue to ask for the same information repeatedly to avoid processing a simple refund.

Pros: seems to be cheap (crap no).
Cons: Broken website, broken USSD codes, non-existent customer service, and predatory "expired plan" refund policies.

Save your money and your sanity. Go with a reputable carrier. Or use one-time banking cards. I am now forced to file a formal chargeback with my bank and a complaint with consumer protection authorities to get my money back.

Very very poor network and service if you use your data often dont use lyca

I wish I can give zero star to Lyca mobile.
They just decided to start charging us for 3 lines. We only have to lines for many years. We called customer service many times which some of them were very rude, but they pretended they didn’t know what we were talking about. Until we called our bank to dispute the third line.
The next thing Lyca mobile did was to block my line. They asked me to pay my bill that was not due so they can unblock my line. It’s been many days now without a phone and they kept promising after 24hours over and over again
People should stay away from Lyca mobile so that they don’t fall victims of these scammers

I have using Lyca mobile US for 3 months and I've got double charges. At the first time they did no respond to my email where I described this problem. This leaded to second double charge.

And then they required me to send the card information via email, the information they already have. I don't feel comfortable sending such sensitive data over email to a random support employee.

Also I spoke to one support staff via phone, and it was like talking to a lawyer or a robot who reads standard (screw you customer) procedures directly on paper. And instead of fixing the issue they said that send second email so they can fix my problem.

UPDATE (next day of writing this review) it's incredible that I will get faster responses to this review that my support emails to Lyca Mobile.

Excellent service. It works in my area and is highly recommended if you don't want fixed-term payment plans.

I had a really frustrating experience with Lyca Mobile. The service quality was extremely inconsistent ,calls would drop randomly and data speeds were painfully slow even in areas where coverage should have been fine. Customer support was no help at all, it took forever to get through to someone and when I finally did, they couldn’t resolve my issue.

Trying to get clarification just led to more confusion and wasted time. Overall, it felt unreliable and not worth the money. I wouldn’t recommend it if you need dependable service.

This is a highly disappointing and unacceptable experience with LycaMobile.

On March 26, I contacted customer support to clarify a simple billing question regarding my $33 plan with a $7.50 promotional rate. I received only an automated acknowledgment stating that a response would be provided within 5–7 working days.

However, no actual response was ever provided.

Due to this lack of communication, I turned off auto-renewal to avoid the risk of being incorrectly charged. As a direct result, my SIM service was disconnected.

When I later contacted customer service, I was informed that the promotional plan could no longer be restored, and I would need to either pay the full price or purchase a new SIM.

This situation is entirely the result of LycaMobile’s failure to respond within their stated timeframe. A basic customer inquiry was ignored, leading to unnecessary service disruption and inconvenience.

This raises serious concerns about the reliability and accountability of LycaMobile’s customer support.

Based on this experience, I would not consider this service reliable and cannot recommend it to others.

I am extremely disappointed with Lyca Mobile. After upgrading my SIM, I lost my network, and for the past three weeks, customer care has been unresponsive. I’m repeatedly transferred to the SIM swap team, who take hours to respond, and I haven’t even been given my port number to switch to another network. This is unacceptable service—unreliable, frustrating, and completely unprofessional.

Nice and easy to do

still after almost a month no refund no contact from the customer service -they said thye will get back to me after a week or so ..looks like I have to file chargeback with the bank for a fraud
repeated mails sent to customer service -no response

My phone was dead for a week. Really appreciate the help from Mohammed with switching my eSIM to a physical SIM. They were super patient and explained everything clearly, which made the whole process quick and easy. Great service overall!

The advertised unlimited international calls to a certain location ended up being 30 minutes a month only.
Their customer service is lacking. I had one positive and one negative experience with their CS representatives.