Compared to other networks, it's the slowest and most unreliable, since in some places it simply doesn't work, while my friends who use other SIM cards are able to use their data, while mine doesn't w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The function of the mobile service is generally good Sadly I can’t find a way to automatically renew each month so I have to go through the hassle of putting in card details etc My local PT card ge... See more
Company replied
You network is to much slow sometime the network off automaticaly while other network sim carda are to much fast
Company replied
Most of the time mobile data connection is connecting but not getting connected though I have 80GB or 45GB balance. I have always issues about network connection.
Company replied
Company details
Written by the company
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contact info
1050-127, Lisbon, United Kingdom
- lycamobile.pt
3.0
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Good all the time
27 July 2026
Reply from Lyca Mobile PT
Dear customer,
We are so pleased to hear that you consistently have a positive experience with us. Your kind words are truly appreciated and motivate our team to continue delivering excellent service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Internet connection is some days very…
Internet connection is some days very low and bad quality
20 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear that you are experiencing slow and poor-quality internet connection on some days
I have refreshed the network settings for you and also sent you E-Mail with additional information.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We're sorry to hear that you are experiencing poor network service.
Please contact us via email with your phone number, current location, and details of the network issue you are facing. I will investigate the issue and assist you further to help improve your service experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Booooo service cutomer i like it 👍💕🤗🤗
26 July 2026
Reply from Lyca Mobile PT
Dear Lovejot,
We're so happy to hear you enjoyed our customer service! Your positive feedback truly makes our day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Paulo,
We’re sorry to hear that your Lyca Mobile eSIM is not working as expected.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the eSIM issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Internet speed is extremely low.
19 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing extremely low internet speed.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network performance issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Big issues in app..
Big issues in app... poor range... when i am try so many time 7 £ 50 gb there is issue ... when i just try once 10£ 10GB once THEY apporved.it's like scam....
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear about the issues you experienced with the app, network coverage, and difficulties purchasing your preferred bundle.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the app and bundle purchase issues and work towards resolving them as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Network connectivity and wide coverage
Strong connectivity, 2/7 network availability and good response rate.
Usage flexibility and economical in subscription options.
Wide and strong coverage.
Thanks.
19 July 2026
Reply from Lyca Mobile PT
Dear Abbas,
We're so happy to hear that our network availability, response rate, and coverage have met your expectations. We appreciate your positive feedback on our flexible and economical subscription options!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Price for what you get is great!
26 July 2026
Unprompted review
Reply from Lyca Mobile PT
Dear Rudolph,
We are so glad to hear you found our pricing to be excellent for the value received.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Bhavesh,
We’re sorry to hear that you are experiencing no network connection and that our service did not meet your expectations.
Thank you for sharing your feedback. We have noted your concern, and our team is currently reviewing the issue to understand your experience and work towards improving our service as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Am using 5G mobile but not working…
Am using 5G mobile but not working volte and your internet speed is very low
26 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing issues with 5G connectivity, VoLTE, and low internet speed despite using a 5G-compatible device.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network and service settings and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing slow network performance.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network issue and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Most of the time mobile data connection…
Most of the time mobile data connection is connecting but not getting connected though I have 80GB or 45GB balance. I have always issues about network connection.
19 July 2026
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you are experiencing issues with your mobile data connection despite having sufficient data balance.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network connectivity issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Some place it's data is not working
Some place it's data is not working, some place is very slow network.we need our service to be best.
18 July 2026
Reply from Lyca Mobile PT
Dear Sagun,
We’re sorry to hear that you are experiencing issues with data connectivity and slow network speeds in certain areas.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review the network performance and work towards improving your experience as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear customer,
We're so happy to hear you're enjoying your experience with us! Your positive feedback truly brightens our day. Thank you for sharing your thoughts.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that your experience with our service did not meet your expectations.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to review your experience and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear customer,
We are truly happy to hear that our service met your expectations. Thank you for your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very good experience but some places…
Very good experience but some places have network issues but overall is good
25 July 2026
Reply from Lyca Mobile PT
Dear customer,
We're so glad you had a good experience overall! We appreciate you highlighting the network issues, and we're actively working to improve coverage in all areas.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you feel our internet service pricing did not meet your expectations.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently reviewing your feedback to better understand your experience and work towards improving our services.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile PT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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