4 Failed delivery attempts including taking a day off for the 4th "confirmed" delivery. Customer service - I was tempted to name the individual but decided against it - was useless at best, rude and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a handrail from them.. was told it would be delivered on the 1st June. Nothing came, 10 days later after further ‘investigation’ from Love Skirting into where the hell the handrail had actuall... See more
Ordered 3m length of oak for a window sill but when delivered the wood was warped that bad unable to fit. Very poor customer service as would not accept return or replacement. Even after explain... See more
Do not use this company. I ordered white primed thresholds for my new white floor. Happy that I could use them without painting them. When they were delivered they had been packaged with brown ta... See more
Company details
Written by the company
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Contact info
190 High Street, B6 4XA, Birmingham, United Kingdom
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2.6
Poor
795 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Orded two pieces of oak trim 6 week ago…
Orded two pieces of oak trim 6 week ago and its still not arrived. There phone does not work. I payed over £20 pound for delivery. shocking service.
19 January 2024
Unprompted review
Reply from LoveSkirting
Hi Gavin,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Unfortunately, we have been unable to locate an order for you on our system. Please can you contact our Sales Team via email at sales@loveskirting.co.uk to discuss this further.
Kindest regards,
Kate
The Love Skirting Sales Team
No communication, no product
Placed an order 10 days ago; no communication at all. Phone line does not work, chat does not work
15 January 2024
Unprompted review
Reply from LoveSkirting
Hi LilySurb,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Unfortunately, we have been unable to locate an order for you on our system. Please can you contact our Sales Team via email at sales@loveskirting.co.uk to discuss this further.
Kindest regards,
Kate
The Love Skirting Sales Team
No Product, No Money, Just Silence
Ordered several samples from them on 21 Dec 2023. Nothing has arrived after three weeks. Their phone is not working, emails and call back requests are ignored. Not great.
21 December 2023
Unprompted review
Reply from LoveSkirting
Hi Sergey T,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
We would like to sincerely apologise for the delay in the delivery of your sample order. However, we are happy to confirm that we have now dispatched this for you, and it has been sent 1st class via Royal Mail. We have also processed a full refund for the sample order, as a gesture of good will for the inconvenience caused.
We hope to hear that you are happy with the samples you receive, and we really do look forward to receiving your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Excellent Service
Website easy to use and navigate to find the right products. Emailed to request if they could turn this around and arrange delivery out to me before christmas which they did.
3 January 2024
Unprompted review
Reply from LoveSkirting
Hi Julie,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Excellent
I have ordered pine panel moulding from LoveSkirting a few years ago when I was panelling and I was really happy with my order so I decided to order for LoveSkirting again. The communication was brilliant I was notified about shopping and delivery, delivered in time. The pine panels were good quality not one was damaged or faulty.
Happy and will order again if doing more DIY.
1 December 2023
Unprompted review
Reply from LoveSkirting
Hi Erika,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Great service👍👍👍
Great service. I was in need of a specific threshold, prior to Xmas due to relatives coming. It arrived super quick, was great quality and is already fitted !!!
Thank you!
15 December 2023
Unprompted review
Reply from LoveSkirting
Hi Paul,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
All the information on the website was…
All the information on the website was correct. So the size and colour are perfect. We are very pleased with it.
15 December 2023
Unprompted review
Reply from LoveSkirting
Hi M Birch,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Good Experience For Me
I needed an Oak threshold with a particular size rebate which I couldn't source locally. Although I thought the carriage charge was slightly high, when it arrived on the specified day it was really well packaged with additional support so I can understand. The product was excellent quality and I would definately use again.
Many thanks.
19 December 2023
Unprompted review
Reply from LoveSkirting
Hi NP,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
Our delivery charges are calculated based on the total order value and length of the items being purchased. More information on how this works can be found using the following link, www.loveskirting.co.uk/delivery-charges-i80.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Hardwood doorsill…
The website is easy to navigate through and the ordering was so simple.
I has an Elderly customer who needed a new door sill fitting as she couldn't use the door.
Ordered the sill and they had it delivered 2 days later.. it was wrapped securely and was a top notch product. Thoroughly recommended!!
12 December 2023
Unprompted review
Reply from LoveSkirting
Hi Clive,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Good quality product (oak threshold)
Good quality product (oak threshold), well packaged and arrived in good time. Measurements spot on. All good!
15 December 2023
Unprompted review
Reply from LoveSkirting
Hi RC,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Product is spot on
Product is spot on, exactly as requested. Delivery was super fast aswell. Many thanks.
6 December 2023
Unprompted review
Reply from LoveSkirting
Hi Mark,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Reply from LoveSkirting
Hi Mr Mackenzie,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Scammers
Do not use this company - cannot contact them on the phone and they ignore your emails.
Order paid for but never received.
Highly suspect that all 5 star ratings are fake - Check google reviews for the 1 star truths.
15 December 2023
Unprompted review
Reply from LoveSkirting
Hi JT,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Unfortunately, we have been unable to locate an order for you on our system. If you would like to discuss this further, please contact our Sales Team via email at sales@loveskirting.co.uk, confirming your order reference and we will be more than happy to look into this for you.
Kindest regards,
Kate
The Love Skirting Sales Team
Great oak dour sill
Great oak dour sill - need to find cheaper delivery options
5 December 2023
Unprompted review
Reply from LoveSkirting
Hi Mr Stephen,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
Our delivery charges are calculated based on the total order value and length of the items being purchased. More information on how this works can be found using the following link, www.loveskirting.co.uk/delivery-charges-i80.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I really love ordering from…
I really love ordering from LoveSkirting.
Arrived really quickly and also it’s superb packed, my glass beads contain 2 extra plywood supports to make sure it won’t bend or snap during transport. I really appreciate the extra effort and care that they did at the warehouse.
Will definitely order again.
12 December 2023
Unprompted review
Reply from LoveSkirting
Hi Stanislav,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I was very pleased with this company with its service and order. I was very pleased with the oak skirting boards... the pine skirting boards for the doors because I thought there would be a lot of sta
I was very pleased with this company with its service and order. I was very pleased with the oak skirting boards... the pine skirting boards for the doors because I thought there would be a lot of stains from the knots..... only in two mixtures of 18 sticks the cutting is high-quality and beautiful
12 December 2023
Unprompted review
Reply from LoveSkirting
Hi Ilana,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Great quality item
Great quality item, easy to use website. Hardwood ordered is heavy and dense, thanks a lot.
30 November 2023
Unprompted review
Reply from LoveSkirting
Hi Dave,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Very good quality handrails
Very good quality handrails, ordered a few times. Customer delighted,
Very efficient service and highly recommend.
27 November 2023
Unprompted review
Reply from LoveSkirting
Hi Nick,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Quality Hardwood Sill
Ordered on line delivered really quickly and quality brilliant. Definitely use them again
24 November 2023
Unprompted review
Reply from LoveSkirting
Hi Customer,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Bargain price. Top class product
Delivery on time & price and quality of product top class
Will use next time I need items they sell
16 November 2023
Unprompted review
Reply from LoveSkirting
Hi Peter,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
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