4 Failed delivery attempts including taking a day off for the 4th "confirmed" delivery. Customer service - I was tempted to name the individual but decided against it - was useless at best, rude and... See more
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Review summary
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Reviews shaping this summary
Ordered a handrail from them.. was told it would be delivered on the 1st June. Nothing came, 10 days later after further ‘investigation’ from Love Skirting into where the hell the handrail had actuall... See more
Ordered 3m length of oak for a window sill but when delivered the wood was warped that bad unable to fit. Very poor customer service as would not accept return or replacement. Even after explain... See more
Do not use this company. I ordered white primed thresholds for my new white floor. Happy that I could use them without painting them. When they were delivered they had been packaged with brown ta... See more
Company details
Written by the company
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Contact info
190 High Street, B6 4XA, Birmingham, United Kingdom
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2.6
Poor
795 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good quadrants and edge trims and in…
Good quadrants and edge trims and in time delivery
Very pleased with love skirting
24 November 2023
Unprompted review
Reply from LoveSkirting
Hi Mr Tahmazov,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I ordered oak beading for our entire…
I ordered oak beading for our entire ground floor. It arrived a day earlier than specified and was well packaged. The beading was exactly what was ordered and looks great.
16 October 2023
Unprompted review
Reply from LoveSkirting
Hi Bonnie,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have been received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
very fast and realiable service
very fast and realiable service. Their estimated time for delivery was quite long, but I told them it was urgent - which was the case and they had it delivered very fast! well packed and happy with the order. Happy customer :)
8 November 2023
Unprompted review
Reply from LoveSkirting
Hi Tom,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
Our current lead time on all orders is 3-18 working days, excluding weekends and bank holidays. We appreciate that sometimes orders are required more urgently and always aim to accommodate where possible.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Terrible communication when looking to…
Terrible communication when looking to find out where a delivery was.
They were our go to people to use but now we are having to find someone else to work with as we were so badly let down.
8 November 2023
Unprompted review
Reply from LoveSkirting
Hi Tim,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
Your order was placed with us on 2nd November 2023, and we can see from your order, that this was delivered on 16th November 2023. Our current lead time is 3-18 working days, excluding weekends and bank holidays, which means that your goods were delivered within 10 working days.
We regret to inform you that our phone lines are currently unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
I can see that an email was sent by yourself on 14th November to chase the delivery of your order and a member of our Sales Team did respond to this the following day.
We are extremely sorry to hear that you are not happy with the service that has been provided, however, we really do hope to receive your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team by email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Excellent quality and exceptional value for money
Excellent quality, range of products, well packaged and delivered on schedule. Love skirtings is our preferred supplier, we’ve also recommended them to other trades which have had a positive experience. 5***** all the way. Thanks very much.
3 November 2023
Unprompted review
Reply from LoveSkirting
Hi DTFR,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We greatly appreciate that you have recommended us to other traders.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Good quality, delivered on time
Ordered a couple of oak door thresholds. It was a straightforward process and the items themselves were reasonable priced. However, I did think the delivery charge was a little high.
The thresholds arrived on the expected day and were well packed. I'm very happy with the quality and would probably use loveskirting again if I ever need any similar products.
16 November 2023
Unprompted review
Reply from LoveSkirting
Hi Geoff,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
Our delivery charges are calculated based on the total order value and length of the items being purchased. More information on how this works can be found using the following link, www.loveskirting.co.uk/delivery-charges-i80.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
The website gave clear instructions on…
The website gave clear instructions on sizes which enabled me to order the correct threshold strip I required.
It was delivered in a super quick time and after cutting to size it looks perfect and matches the existing wood flooring.
13 November 2023
Unprompted review
Reply from LoveSkirting
Hi Anne,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We greatly appreciate that you have recommended us to other traders.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
I’ve bought several orders worth of…
I’ve bought several orders worth of their oak flooring components and oak joinery pieces over the years and all have been excellent. This last order was well packed and delivered about a week later and the quality of the oak was all top quality.
28 November 2023
Unprompted review
Reply from LoveSkirting
Hi Dave,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We greatly appreciate that you have recommended us to other traders.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Still trading?
Placed order for oak hand rail and few days later got email to say dispatched dx will deliver on 22nd nothing turned up contacted dx they have no record of order or address unable to contact Love skirting by phone, no response from emails, got no call back and live chat doesnt work wonder if il get a response from Love Skirting here because i cant direct and looking like ive lost my money.
22 November 2023
Unprompted review
Reply from LoveSkirting
Hi Lee,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are currently unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
We can see that there was an issue with the courier regarding the delivery of your order, which resulted in a delay. A PayPal case was opened by yourself on 28th November because of this and we responded to the case asking if you would like us to look into this further or if you would like a refund on your order. You requested a full refund for your order and this was processed straight away by our Accounts Team.
We are extremely sorry about the experience that you had and the inconvenience this would have caused, however, we really do hope to receive your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team by email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Terrible service - avoid & use a supplier you can phone!
The website & products are ok, but the fact that their phone number does not work, the online chat button is just a picture and not a link to a chat page, and are very slow at responding to emails, far far outweighs any minor benefits. Order confirmation email stated would receive an estimated delivery date within 1-2 days. Over a week later received first delivery date which was then moved 3 times, sometimes as late as 11am on the actual day of arrival, meaning that in the end had to make new arrangements to be at home for a second day to receive. All of this going on without the ability just to speak to a human on a phone! And ironically, every single reply to emails I sent them was after their system had sent out the next change so the communication was just useless.
27 November 2023
Unprompted review
Reply from LoveSkirting
Hi Keiron,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
The current lead time on all orders is 3-18 working days, excluding weekends and bank holidays. Whilst we always try to adhere to the delivery dates that are provided, sometimes delays are experienced that are out of our control. We always communicate this with our customers at our earliest opportunity.
Although we can see that your order was still delivered within our lead time, we appreciate the frustration caused by the delayed delivery date and we apologise sincerely for any inconvenience that this may have caused.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team by email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
Quality Product & Good Service
After placing my order and being given a delivery date of 3 weeks later, I then received an email 2 days before delivery saying my delivery would be delayed. When I explained that I had a carpenter booked and carpet fitting booked 2 days later, they pulled out all the stops, and managed to get my skirting and architrave delivered on time. I would give them 5 stars, if it were not for that anxiety inducing email. The product quality is great, it was well wrapped and expertly delivered, and I can't thank them enough for delivering on time. I will definitely be buying from them again.
24 November 2023
Unprompted review
Reply from LoveSkirting
Hi Paul,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
Our current lead time is 3-18 working days, excluding weekends and bank holidays. Whilst we always try to adhere to our lead time, sometimes delays are experienced that are out of our control. We always notify our customers’ at our earliest opportunity if this is the case, and where we can, we will always accommodate to having your goods dispatched immediately.
We apologise sincerely for the inconvenience of that but we are glad to hear that your goods were received in time.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Great
Kept well informed regarding delivery products arrived in great condition exactly what I was looking for will definitely be ordering again
25 November 2023
Unprompted review
Reply from LoveSkirting
Hi Stuart,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been achieved.
We would like to thank you for shopping with us at Love Skirting and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
can not get hold of anyone
can not get hold of anyone, have e mailed twice & rang 15 times, still not managed to get hold of anyone. Placed Order on 09.10.23 & over a month later on 14.11.23, still no goods
14 November 2023
Unprompted review
Good company and products
Only a small order but received within a few days. Good communication via Email, well packed and good quality timber. I’ll be using this company again in the near future.
13 November 2023
Unprompted review
Quick delivery
My product arrived ahead of scheduled delivery time and seems to be good quality. Can't fault my experience with Love Skirting and would certainly use again.
13 November 2023
Unprompted review
Shocking customer service…order placed…
Shocking customer service…order placed on 2nd of October, promised delivery on the 19th. It never turned up so spent ages chasing as no phone lines, only to receive an email promising 30th as new delivery date. Guess what! It never turned up…and still chasing had no reply now for days. Don’t waste your time with this company…full of broken promises. Still awaiting a reply.
30 October 2023
Unprompted review
Is the company still trading
Been trying to contact the firm to get a firm quote and delivery date for a large order but no phone number available and nobody answering emails.
Shame as I had been recommended them and they carry all items required.
25 October 2023
Unprompted review
Straight forward Amazing experience
Straight forward experience, extremely competitive price with delivery, ordered 21x quantity of 2.4m scotia wooden coving finished in white primer in a really unique thick size, not many places did. product was very high quality extremely well packaged, Overall great experience would order again.
12 October 2023
Unprompted review
Banana shaped solid oak ramp section
I purchased a solid oak ramp section of the largest thickness they do, but it arrived bent like a banana. I sent photo's to Love Skirting, expecting that they would apologise and immediately replace it with a straight one. Unfortunately they have refused suggesting that somehow it needs to be screwed down! It would need to a steel bolt into concrete to straighten this out!! I'm left with a very expensive piece of scrap. Very disappointing that a company of this size decides to take this position when it could be so easily rectified.
21 October 2023
Unprompted review
Great products, slow delivery
Used twice, both times with delivery in 3 to 18 working days. Both times they did not dispatch my goods to the courier until 17 working days after order (3 and a bit weeks). Products and pricing were good but both deliveries took over a calendar month from order to arrive which is too long for some bits of trim.
20 October 2023
Unprompted review
Reply from LoveSkirting
Hi Jason,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
As advised on our website, the current lead time on all orders is 3-18 working days. This is excluding weekends and bank holidays. If an order is required urgently, we do advise our customers to contact us as soon as possible and we can arrange an urgent delivery.
After looking into your order, we can see that this was delivered within our lead time.
We are extremely happy to hear that you are pleased with the products you have received and we hope to receive your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk. We aim to respond to all enquiries within 1-2 working days.
Kindest regards,
Kate
The Love Skirting Sales Team
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