4 Failed delivery attempts including taking a day off for the 4th "confirmed" delivery. Customer service - I was tempted to name the individual but decided against it - was useless at best, rude and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a handrail from them.. was told it would be delivered on the 1st June. Nothing came, 10 days later after further ‘investigation’ from Love Skirting into where the hell the handrail had actuall... See more
Ordered 3m length of oak for a window sill but when delivered the wood was warped that bad unable to fit. Very poor customer service as would not accept return or replacement. Even after explain... See more
Do not use this company. I ordered white primed thresholds for my new white floor. Happy that I could use them without painting them. When they were delivered they had been packaged with brown ta... See more
Company details
Written by the company
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Contact info
190 High Street, B6 4XA, Birmingham, United Kingdom
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2.6
Poor
795 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Super quality item and service
Super quality item and service, you will not find a better price. Highly recommended.
19 July 2024
Unprompted review
Great product at a great price
Great product at a great price. This is the 2nd time I have ordered from them in bulk and will do again shortly. Delivery was fast too.
9 May 2023
Unprompted review
Ordered Samples 2 weeks ago (paid)
Ordered Samples 2 weeks ago (paid), never arrived. Chased them again a week later as nothing arrived still. Assured me, being sent out that day with apologies. Ok, that happens...
But still 10 days later nothing. Requested a refund and cancel the order.
They never sent them at all. Let's see if refund arrives.
No apology this time... It's like it's normal. Avoid
1 May 2024
Unprompted review
Takes weeks to ship your item (with no…
Takes weeks to ship your item (with no notifications). Then when the wood arrived it was covered in pen mark. Avoid this company.
15 April 2024
Unprompted review
Wide choice of quality product.
Wide choice of quality products. I was able to get exactly what I wanted to finish a recent project.
Already fitted and looks great.
Thanks for very quick despatch and very well packaged.
22 March 2024
Unprompted review
Reply from LoveSkirting
Hi Terry,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Oak unfinished door thresholds are…
Oak unfinished door thresholds are perfect & reasonable delivery times.
26 March 2024
Unprompted review
Reply from LoveSkirting
Hi Irene,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Order number #257206
Order number #257206
I've order from them an Solid Oak
Cushion Moulding and I want to say I'm more then impressed.
Good price, good communication, quick dispatch, outstanding packaging and very very good quality product.
Thank you.
19 March 2024
Unprompted review
Reply from LoveSkirting
Hi David,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Reply from LoveSkirting
Hi Russell,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Couldn't be happier.
I ordered some simple pine beading for a small job at home and I couldn't be happier. Good-quality pine with no distortions and thoroughly protected in transit so they arrived to me in perfect condition.
13 March 2024
Unprompted review
Reply from LoveSkirting
Hi CB,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Extortionate delivery charge !! Avoid!
Very nice on the phone discussing ordering online, flat oak wood solid threshold £22.96.
I certainly don't remember seeing delivery charge of £24, when ordering, I wouldn't of ordered it!!
Absolutely daylight robbery, delivery charge more than the item purchased! Certainly won't be using again and not recommending. Use at your own risk.
7 March 2024
Unprompted review
Reply from LoveSkirting
Hi Mr and Mrs Rance,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We have checked your order and it does look as though the incorrect shipping method was selected at checkout, which has resulted in you paying too much delivery. Our Accounts Team have now processed a refund for the additional cost and a new invoice has been sent to you to show the correct delivery charge.
More information on how our delivery charges are calculated can be found using the following link, https://www.loveskirting.co.uk/delivery-charges-i180.
We apologise sincerely for the inconvenience caused and we really do hope to hear that you are happy with the products you have received.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email or Live Chat.
We really do hope to receive your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Excellent product and service
Excellent product, excellent service and great price.
Perfect!
5 March 2024
Unprompted review
First class service from LoveSkirting
First class service from LoveSkirting. Purchased a mahogany sill, beautiful wood and perfect condition despite the transport. It had been wrapped and was very well protected for transport. Timely delivery.
I'd definitely use this company again.
27 February 2024
Unprompted review
Reply from LoveSkirting
Dear Hilary,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Excellent Service!
Perfect! Maybe not the cheapest but my order was exactly what I needed and delivery was quick.
5 March 2024
Unprompted review
Reply from LoveSkirting
Dear Michael,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Good service
Good communication, good customer service and prompt delivery, I am happy
19 February 2024
Unprompted review
Reply from LoveSkirting
Dear Ryan,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to receiving your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Delivery service is awful
Delivery service is awful, avoid. Don’t tell you they’ll dump it on the ground floor then phone to tell you they’ve left it there. Will not use again :(
19 February 2024
Unprompted review
Reply from LoveSkirting
Hi Kate,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
The order that you placed with us was delivered by our third-party courier, DX and we apologise sincerely for the inconvenience that occurred. Due to the weight and size of the products that we send out, the drivers may not always be able to deliver these straight to your front door if you live in an apartment block and these may be left in a safe place on the ground floor for you to collect.
Again, we really do apologise for the inconvenience caused by this and we do hope to receive your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Avoid avoid avoid
Avoid avoid avoid customer service is disgustingly bad they are your sadly typical online sales company!! They poor reviews and score is there for a reason as they will do zero to help you but gladly take restocking charges when they have sent wrong products zero help whatsoever. AVOID AVOID AVOID there are better reviewed companies out there who still accept that and acknowledge customer care. This company does not order with them at your own risk!!
14 February 2024
Unprompted review
Reply from LoveSkirting
Hi Lyall,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
I can see that you contacted our Sales Team regarding the order that you recently received from us and explained that you weren’t happy with the product as it was a different colour to what you had previously received from us. Our Technical Team assessed the image that you had sent over and confirmed that the previous item you ordered was an Oak Unfinished product and the new item you ordered from us was an Oak Lacquered product.
We explained that due to the finishes of the products being different, that these would differ in colour. We advised that if you were unable to use the item you had received, you could return this to us and receive a refund so that you could place a new order for the correct item. We did also offer waiving the restocking fee for you on this occasion. This offer was declined by yourself.
We are extremely sorry to hear that you are not happy with the service that has been provided and if you do wish to discuss this any further, please do not hesitate to contact our Sales Team via email or Live Chat.
We really do hope to receive your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
I ordered a hardwood sill a few weeks…
I ordered a hardwood sill a few weeks ago and after a week wondered why it had not arrived. I checked the order and it did say 3 days to 18 days. A bit of a wide delivery window, but I guessed some items needed to be machined. I was a bit worried about arrival, given some of hte reviews, so sent an email and got a good response. The sill arrived, in good packaging and good quality, about 4 days later. Just my recent experience.
3 February 2024
Unprompted review
Excellent Scotia board
My small order of two Sapele scotia boards was delivered in 8 days. I used the sample request service first to check that Sapele matched the existing flooring in the rest of the room. The samples arrived in just 3 days.
I found this company easy to order from and they delivered promptly.
25 January 2024
Unprompted review
Reply from LoveSkirting
Hi Simon,
Thank you so much for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the product you have received. We strive on providing our customers with top quality products.
We would like to thank you for shopping with us at Love Skirting, and we look forward to your custom in the future.
Kindest regards,
Kate
The Love Skirting Sales Team
Avoid this company
My order never turned up.
On the 8th November 23 I ordered a set of samples for an Oak picture rail. Given the very expensive return policy I wanted to make sure I was ordering something I like before putting in a full order.
The website stated sample orders would be delivered in 3-7 days.
On the 17th of November I emailed chasing up the order with no reply, again on the 22nd with no reply. On the 29th November I got in touch and this time I received an email saying “ Your enquiry has been passed onto the team to action and investigate for you as requested.
They will be in touch shortly.” - and I heard nothing more.
I followed up again on the 18th January and this time was told my order had been dispatched by 1st Class Royal Mail. … well it’s a week on and I’ve received nothing, so that must have been untrue.
I paid for a sample because I wanted to order a larger amount, but the customer service has been awful. The worst I’ve ever experienced.
Avoid!
25 January 2024
Unprompted review
Where is my order?
Expensive delivery service, no updates and no idea when the item will arrive. Just an awful service. Will never use them again - and likely to have to cancel my existing order if it doesnt come in the next 10 days.
18 January 2024
Unprompted review
Reply from LoveSkirting
Hi Bill,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
As stated on our website, the current lead time on all orders is from 3-18 working days, excluding weekends and bank holidays. You placed an order with us on 14th Jan and then emailed our Sales Team on 18th Jan to request a delivery date. An email was sent back to you that day to confirm our Scheduling Team were looking into this and they will confirm a delivery date shortly.
We contacted you today, to confirm that your order will be delivered on Tuesday 23rd January. This means, your order is being delivered 7 days within our current lead time.
We are extremely sorry to hear that you are not happy with the service provided. Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
The Love Skirting Sales Team
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