Kinderkraft Reviews 1,664

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

This chair has been a fantastic purchase for our daughter. It is incredibly versatile and adaptable, seamlessly fitting into our daily routine. Not only does she absolutely love using it, but we are a... See more

Company replied

Rated 4 out of 5 stars

These highchairs are perfect for both my infant and toddler. I am very happy with the adjustable seat and foot rest and the construction is sturdy. Shipping was extremely fast and I really appreciate... See more

Company replied

Rated 5 out of 5 stars

Got four child seats from Kinderkraft so far and we are super happy with all of them. Also bought two buggies so far and both are exactly what we needed. There’s a good selection of different options,... See more

Company replied

Rated 5 out of 5 stars

Model Nubi is the best choice not only for travelling but daily activities in the city. Confortable and easy to push on variant ground types. Nubi package includes several accessories. Kinderkraft cu... See more

Company replied

Company details

  1. Baby Store

About Kinderkraft

Written by the company

Rodzicielstwo to sztuka, a Ty jesteś jej twórcą.

Kinderkraft to marka z misją, bliska rodzicom. Wspieramy i inspirujemy rodziców w codziennych wyzwaniach, towarzysząc im jak najlepszy przyjaciel w tej niezwykłej sztuce, jaką jest rodzicielstwo.

Tworzymy bezpieczne i stylowe produkty dziecięce, które towarzyszą Ci na każdym etapie tej niezwykłej podróży. Od pierwszego spaceru z wózkiem, przez jazdę na rowerku biegowym, aż po bezpieczne podróże w foteliku samochodowym – jesteśmy tu dla Was.

The art of Parenthood

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Worst experience

Worst experience, they don't have proper customer service to contact them , I have raised email no response yet, very poor customer service not recommended

9 March 2026
Unprompted review
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Reply from Kinderkraft

Hello, we’re sorry to hear about your experience and understand how frustrating this situation may feel.
Once an order has been placed and processed, it is unfortunately not possible for us to modify its details, such as the product variant or colour. In such cases, the available options are to cancel the order before it is dispatched or to return the product after delivery through our return procedure.
Our team responds to all customer inquiries as quickly as possible, and we appreciate your patience while your case is being reviewed. If you have already submitted a return request, our specialists will contact you with the next steps as soon as possible.

Rated 1 out of 5 stars

Never get answers from email

Never get answers from email. I wanted to return the new stroller which I bought on the website, but up to 1 month no one courier didn’t come and get it. So ???

13 October 2025
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Reply from Kinderkraft

Hello,
we’re really sorry to hear about your experience. Waiting a whole month for a courier that never shows up and not receiving answers by email must be incredibly frustrating. This is absolutely not the level of service we want to provide.
We’d like to solve this for you as quickly as possible. Since we can’t access your personal details through Trustpilot, could you please contact us again at help@kinderkraft.com
and include your order number?
Once we receive your message, our team will prioritise your case and arrange the return pickup or offer an alternative solution right away.

We truly apologise for the inconvenience and the time you’ve lost. We’re here to help and make sure this gets resolved quickly.

Rated 1 out of 5 stars

This people are not to be trusted

This people are not to be trusted, I ordered from them since 24/10/2025 said it will be delivered on 29/10/ 2025 till now have not received my parcel, sending me a mail that my order have be delivered no evidence of delivery and picture when they delivered, have been sending them mail no response and they collected my money.

24 October 2025
Unprompted review
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Reply from Kinderkraft

We’re really sorry to hear about your experience — that’s absolutely not the service we want to provide. 
We understand how frustrating it must be to wait for your order and not get a clear update. Please rest assured that your case is already being reviewed by our team, and we’re doing everything we can to resolve it as quickly as possible.

Thank you so much for your patience — we truly appreciate it.

Rated 4 out of 5 stars

I like it but there was no space behind…

I like it but there was no space behind like the Nubi 2 and the net wasn’t already attached aside that everything is great

29 September 2025
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Reply from Kinderkraft

Thank you so much for your feedback!
We’re really happy to hear that overall you’re enjoying your stroller!
We truly appreciate you sharing your thoughts about the space and the net. This kind of feedback really helps us improve.
If you ever need a hand or have any questions, our support team is always here to help.

Rated 5 out of 5 stars

This chair has been a fantastic…

This chair has been a fantastic purchase for our daughter. It is incredibly versatile and adaptable, seamlessly fitting into our daily routine. Not only does she absolutely love using it, but we are also impressed by its safe and sturdy design. It provides the peace of mind that every parent looks for. This is a highly useful and worthwhile investment that we enthusiastically recommend

29 September 2025
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Reply from Kinderkraft

Bardzo dziękujemy za pozytywną opinię! :)

Rated 5 out of 5 stars

Excellent quality

The travel cot arrived on time and is very good quality. The cot is easy to assemble and fold away. The mattress could be a couple of centimetres thicker

19 September 2025
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Reply from Kinderkraft

Bardzo dziękujemy za pozytywną opinię! :)

Rated 5 out of 5 stars

Love the brand Kinderkraft

Got four child seats from Kinderkraft so far and we are super happy with all of them. Also bought two buggies so far and both are exactly what we needed. There’s a good selection of different options, so we could select the products that fit our needs.

5 September 2025
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Reply from Kinderkraft

Bardzo dziękujemy za pozytywną opinię! :)

Rated 5 out of 5 stars

Super easy communication

Super easy communication, there was a mistake in my adress, they fixed it within hours. Very fast delivery. all was perfect.

1 September 2025
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Reply from Kinderkraft

Bardzo dziękujemy za pozytywną opinię! :)

Rated 2 out of 5 stars

unfortunately it is not the same as in…

unfortunately it is not the same as in the ad, in the ad it is precise that the backrest can be tilted back, but no, it does not tilt back at all! However, at 139€ I expected it to be of better quality. note 7

1 September 2025
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Reply from Kinderkraft

Thank you so much for your opinion!

Can you please get in touch with us about this issue via our Contact Form on our website? We will take a close look at your issues with your model and get back to you with answers as soon as possible.

Rated 1 out of 5 stars

Wrong parcel sent order number…

Wrong parcel sent order number 2000129280

1 September 2025
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Reply from Kinderkraft

Thank you so much for your opinion!
We can see that our specialists are already in contact with you and our warehouse - please reach out to us via email if you have any more questions about your package.

Rated 4 out of 5 stars

Lovely assortment of games to use in…

Lovely assortment of games to use in the "pool".
Punctual delivery. Priced correctly

31 July 2025
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Reply from Kinderkraft

Thank you for your review! We’re glad to hear you’re satisfied with your purchase and delivery. Although our products aren’t exactly “games for the pool”, we’re happy you found them useful and enjoyable!

Rated 5 out of 5 stars

Wowww woww and woww again

I bought a car seat with 360 rotation about 19 months ago. The leaning function stopped working and when contacting customer support they explained that the car seat was not in stock any longer and they did not have spare parts to repair the seat so they offered to send a similar car seat which has the same functions. I just recieced the car seat and must say that I am very pleased with their excellent way of handling this missfortune we had with the other car seat which we have been pleased with. I never thought much of the brand Kinderkraft but it has risen to the top of my list. Good articles for Nice prices and above that - excellent customer support. I am sorry for only being able to give five stars, but I feel that writing a good review is the least I can do to show my appreciation. I don't know if it matters but I bought the car seat from Babymarkt (also a very respectable store which had good stuff for Nice prices). Thank you!

16 July 2025
Unprompted review
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Reply from Kinderkraft

Bardzo dziękujemy za pozytywną opinię! :)

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