Hello, we’re sorry to hear about your experience and understand how frustrating this situation may feel.
Once an order has been placed and processed, it is unfortunately not possible for us to modify its details, such as the product variant or colour. In such cases, the available options are to cancel the order before it is dispatched or to return the product after delivery through our return procedure.
Our team responds to all customer inquiries as quickly as possible, and we appreciate your patience while your case is being reviewed. If you have already submitted a return request, our specialists will contact you with the next steps as soon as possible.