Divya Venkatesh

Hello, we’re sorry to hear about your experience and understand how frustrating this situation may feel.
Once an order has been placed and processed, it is unfortunately not possible for us to modify its details, such as the product variant or colour. In such cases, the available options are to cancel the order before it is dispatched or to return the product after delivery through our return procedure.
Our team responds to all customer inquiries as quickly as possible, and we appreciate your patience while your case is being reviewed. If you have already submitted a return request, our specialists will contact you with the next steps as soon as possible.

Hi Divya,

Thanks for finding the time to leave a review.

One of the conditions of our Home insurance policies is that the home is “kept in a good condition, good state of repair and remains structurally sound. Your policy does not cover loss or damage caused by wear and tear or a lack of maintenance”.

We make this clear in our policy documents and also require confirmation from you at the point of purchase that the property is in a “good state of repair”.

I can assure you our service is genuine and Urban Jungle is regulated by the FCA to ensure our processes are fair and transparent.

Regards,
Connor